PetSmartReviews of petsmart.com

I took my Cavapoo to this “professional” groomer expecting a standard clean-up, only to be met with a complete disaster. While my pup had some mild matting (as I was upfront about), I was told she needed to be sedated by a vet—an alarming overreaction that now feels like a cover for incompetence. When I picked her up, she was unevenly chopped up and visibly distressed. I spent most of the night trying to fix the mess myself—with just scissors, clippers, patience, and YouTube tutorials. I’m not a groomer, but even I could do better. Your dog deserves more than a rushed, careless hour. Maybe they were having an off day—but that’s not a risk I’d ever take again. Contact me for pictures

I wanted a teddy bear shave and I kindly asked my dog ​​not to cut his hair short. Believe me, I would have cut it better if I had cut it at home. I never recommend it, it was a waste of my money.

I attempted to schedule a grooming for my puppy, but I was locked out of my account. I called the store to schedule an appointment and was told that my account was inactive because the groomer made the decision not to accept my puppy for future grooming. The only issue discussed was that he did not like to have his nails clipped, but I was never told he could not return. I was completely shocked, but I will never shop there again. The groomers were not the most pleasant to begin with, and they never made me feel welcome. Terrible communication skills and poor customer service.

When trying to sign into the app and account one day I noticed I had been locked out. I had almost $200 in rewards that I cannot access. I contacted Customer Service 4 times over 3 weeks and spent close to 5 hours total on the phone. Most of it spent asking over and over and over again to confirm my email and phone number. Apparently my email is now associated to another person in the US, and a different phone number, clearly a case of hacking or fraud. They have created case numbers, fed me a bunch of crap. Still no resolution and no rewards. They WILL NOT put me through to a department that has a clue. Absolute worst. While I realize in the grand scheme of things my $2000 per year means nothing to them, I can assure you they won't see another dime. Completely useless.

Was pretty decent at one time but after Kasey gone just went downhill, paid for a bath and furminator and they didnt do nails or paw shaving and barely did any of the furminator and the price went up for that by 20 dollars per dog, will no longer be going there ever again I just consider this groomer to be a scam at this point.

Horrible customer service! I auto shipped all of my food & treats for 3 dogs, but when I’ve needed to return items twice. The first time I was berated by the store manager that online orders aren’t accessible instore… so cancelled auto ship orders & called customer support to see if they’d do a return so that I could avoid a repeat at the store. Nope was the supervisor response. Go back to store or throw out the product & I’ll get credit for 20% of my order? So u take the money & make it so horrible to return, that your satisfaction promise is complete BS! Not worth buying anything online from here!

I have ordered Blue Buffalo dog food--a standard item--from PetSmart, twice. Both times they said it was in stock, both times they confirmed a delivery time, and both times they cancelled the order with an email stating "Due to availability, we weren't able to complete a portion or all of your order." Is it available or not? If not, don't accept the order. I won't order from them again. I can pick it up from the supermarket.

Well PetSmart had a nice run but I predict they’ll be out of business in 2-3 yrs. Their new schtik of refusing to sell fish to people if the aquarium isn’t big enough is a real insult to experienced pet lovers. It’s also a way to sell aquariums. It’s clear this is part of the schtik and a way to phase out fishbowls w the excuse that bowls deform the fish’s bones. I’ll give you my example from this afternoon. I asked to purchase 2 feeder goldfish for 27cents each. I was asked what size aquarium I have. I said 2.5 gallon. They said Goldfish grow to be 24 inches and i needed a big tank. They told me I could only buy a betta. Interestingly I had returned my betta that day bc in two weeks it wouldn’t eat either pellets or flake food. I told them I didn’t want him to die on my watch so I was returning him. They took him back. Now as far as feeder goldfish- Bear in mind I raised a feeder in a pickle jar that grew to be 7 inches and lived for 15 yrs- My next feeder grew to be 5 inches and lived 10 yrs in an unfiltered 1 gallon tank. I know how to raise goldfish and I know how to get a bigger home for them if they outgrow what they’re in. On top of acting like an adoption agency instead of a retailer, they are always young, impudent, holier than thou kids doing this and getting off on it as if they are experts. They haven’t lived long enough to be experts in anything. I’ve been raising fish and animals successfully longer than they’ve been alive. It made me feel as if I was being personally judged for something. It was insulting and uncomfortable. And it won’t fly. It will put them out of business. I will probably smile when it happens. Next they’ll be having people fill out applications for fish. It’s intrusive and bullying and it’s talking down to the pet lover. There’s no excuse for it. None.