PetSmartReviews of petsmart.com

After 2 years at PetSmart Doggie Day Camp with zero issues, my dog was banned after an injury caused by unsafe dog grouping with an older, deaf dog—loyalty means nothing when safety and accountability are ignored.

The worst place to take you yorkie. They were extremely rude for the last time after three times. My yorkie was not severely matted they just refused to work with her and if anyone knows yorkies can be a little hyper. I will be boycotting Petsmart say this location in Gainesville until they fire all of their groomers and get groomers that will work with the customer. As far as I’m concern they have gone too far with humane. If you get my drift oh a believe me this will get posted on all review sites too.

We adopted a kitten (cocoa) and was told it was from a good family and had her just 5 days before she started using the bathroom on everything!!! Including myself. Called the staff who was very unfriendly from the start and was told she was feral and what did we expect but that we could still return her with no problems. The problem was we had to deal with the staffs ignorant comments and were not able to get our money refunded . I now wondered why they wanted a feral cat back other than to resell it again.

During checkout it keeps changing my address. I input everything correctly and trying to process, it auto changes my complete address removing important details like my buzzcode number and floor. What a dumb system they have. 5th time I have had issues with trying to make an order online. Im done with them. Hope they go out of business.

They are the worst company ever there website wasn’t working kept telling me to refresh so I did not knowing every time I did that my card would get charged I ended up with 12 charges on my card all they can tell me is it will drop off in a week no sorry no comping me for nothing petsmart sucks and I will never shop with them again!

PetSmart AutoShipped to me without ANY notice OR alert of price changes that other companies happily send a few days before processing. Then won't cancel order when your CreditCard alerts you of charges..even when order status says "pickup in progress" (so not yet shipped). Telephone agent says its up to store whether they will accept return. ALL feels very shady for a company I once respected. I'm taking my business elsewhere.

DISGRACEFUL COMPANY. Tests on animals and are absolutely horrible. Disgusting business treating animals in inhuman and immoral ways. They must be shut down immediately for their disgusting behavior

Georgetown Ont.Canada. Ripoff price top of bad the customer service. Our dog was stressed too much when she gets there.Wonder why? Asked them full summer haircut,head to toe.Left lots hair on her tail.Few days later I called to fix her tail and they required us another 35 on top of 99 dollars we have already paid. Actually we were not really happy with their hair cut even before. Use your local a pet grooming shop. Do not use petsmart. Not even a star deserves