PetSmartReviews of petsmart.com

I bought the 10 lb bag of cat food, along with other items on August 15, 2025. As of August 27, 2025, 13 days later, items still have not been received on my end. Due to the hot weather, food has now been compromised sitting on delivery trucks for 13 days. Customer Service could care less. I will never buy anything on line from Petsmart again. Update: Food arrived 3 weeks after I had ordered it. Get this ... it was mailed from s store only a little over 1 hour drive from my house. By 3 weeks, the food items are definitely compromised sitting in hot delivery trucks for 3 weeks. But the gut punch was the dry cat food had a best buy date that had expired prior to even sending the food to me. Wrote Petsmart and heard nothing, absolutely nothing back from them. Crickets.

Their app is a failure and it takes more effort to get an order to go through than they're corporate service statement about integrity is an abject failure when it comes to calling and complaining. It's more about placating and evading responsibility than actually solving issues. Each time that I use the app, I have to try several times to get it to an accept and order. I called yesterday, was told that it was on a third party payer, and to speak with them. The issue is the third party payer never received the order because it's still sitting in the cart. A return call to speak to a supervisor I was told "she would contact me". Didn't happen. Another call this morning, first thing, same. Waited two hours, Called back, again, to get excuses. For a bag of dry cat food. Why should it be so hard? Because they could care less.

Two months ago all of the one-time use monthly coupons they send out stopped working. Customer service is useless and half the replies seem like AI as they don't pertain to the actual question. When you do finally get what seems to be a person, they send you a coupon for in-store use, which is of no use to me as what I need is online sold online. I just signed up with a student discount site and they offer one-time use PetSmart coupons. Those don't work either. Stop sending out bogus codes to your customers.

Make sure if you ever get bonus points you use them right away. I got bonus points on the second of August and by the 4th of August they expired them 10,000 points they expired in 2 days after giving them to me pretty freaking sad if you ask me

ONE star is to many. Should be negative 50. Spoke with a Manager Jennifer 8/11/2025 about a Top Paw Metal Pet comb. The comb was loosing the teeth and wasn't that old. Jennifer said she would be working until close on the 12th, so I said we would be in. Jennifer offered a refund and when we got there, the wife went and got one so we could have a replacement instead. I was told Jennifer was at lunch and a different manager took care of us. This person said they do not give refunds or replacements if over 60 days. Regardless, I just started going back to Pet Smart because of a really "bad" experience with the grooming salon from a few years back. I was starting to get comfortable shopping there again until today. This gentleman lacked any customer service skills and apparently from what I have heard on these metal combs, it is common for them to loose there teeth. That is all a pet owner needs is an item that there pet can try and eat which could cause serious injury if not worse to the pet. I guess I will continue to go to Petco and the other pet stores that actually care about the customer and the pets, because it is obvious that this one does not!!!! I don't like being "LIED" to by a member of management.

I am totally mortified with the grooming my pup received yesterday. I had booked a grooming 2 weeks in advance and had a scheduled appt. Upon arrival, I was met with 3 other customers who stated that they also had an appt with the same groomer at the same time. Nonetheless, the groomer didnt even show and we were all sent home asking us to comeback at 10:30 when a manager would be there. I received a call at 10:00 asking if we'd like to come in at 10:30 for my appt. I agreed and checked my pup in. I was very specific on the cut I wanted for my pup and even showed them two pictures. The groomer asked if I wanted the same cut from last time and I said yes. I was told that my pup would be ready in 3-4 hours. To my surprise I was called 45 minutes later saying my pup was ready. I thought it was strange that Teddy Bear cuts dont usually take 45 minutes. When I arrived for my pup, of course you have to pay before you even see your dog, so I did....$113.00 later, they bring out a fully shaved dog!! NOTHING like what I asked for, and to make matters worse, the groomer cut my dogs pad and it was bleeding pretty good. I was so upset that I left witout even talking to a manager. I took my pup home and he was so scared and depressed. He did not eat at all and did not play. We bandaged his pad and here were are a day later and its still bleeding. I am taking my dog to the vet today and taking PETSMART the bill. I will never use them AGAIN!!!!

My dog went for a grooming appointment on July 17, 2025. He was returned mutilated, cut ou with visible shaving marks and cuts ALL OVER HIS BODY. I COULD NOT GET A STRAIGHT ANSWER ABOUT WHAT ACTUALLY HAPPENED to my dog during groomer. After his wounds got worst , he had to be taken to vet for treatment, and antibiotics. This was definitely abuse to my dog. He will. NEVER RETURN THEIR FOR ANY SERVICES.

I feel pet smart is price gouging!!! They advertise $85 for a small pet (18 lb cockapoo). Witch I feel is HIGH. When I pick her up it's almost $120 with tax. Haven't seen a groomer who is much above high school age. I also feel Pet Smart is setting the the price for all local groomers which I think is PET DUMB !!! The only time they will see again is when I go to Five Guys next door!!!!!