PetSmartReviews of petsmart.com

I took my dog to petsmart to get groomed and i loved it! My dog looked amazing! I recommended my parents to go there and they loved it too. The whole staff was super nice and friendly. My pup always comes out fluffy and clean!

took my Maltese yorkie to the grooming center in PetSmart where I made an appointment to get my abused puppy groomed....The groomer, Branda, treated my pup with gentle loving care and made her feel very comfortable and after 1 hour I came back to find a wonderful cut and also my pup loved her...very pleased with how knowlegable Brenda was and I also booked another appointment for 6 weeks later....very, very pleased

I work here, in the grooming salon. I just wanted to answer some questions from bad reviews left here. 1. The reason why they shave dogs, is because of mats. Mats are very irritating to the skin and can cause many problems for your pet. So we are trained to shave out the mats, and we are told to turn away matted dogs whose pet parent refuses to sign the paperwork authorizing for a spot-shave, because we pretty much HAVE to shave out the mats - it's just our policy. And when you sign off that we can - well...we're gonna do it then. "Why not just brush them out?" When mats are too close to the skin to be brushed out - you can really hurt their skin by tugging and tugging on it - it's really not fair to the pet to have their hair pulled on and pulled on, and may take extra hours. 2. If you are turned away because your pet does not have it's rabies shots - that is also our policy. All pets in the salon MUST have updated rabies shots - for the safety of all associates, other pets, and your pet as well. Associates get bitten way more often than you may think. 3. A lot of the time, dogs may come in, and work themselves up getting so stressed out being in the kennel or getting their nails clipped - we understand, it can be frightening for many dogs, I personally do my best to make it fun for the dogs and comfort them, and give them breaks whenever needed - but many times, a dog may work itself up so much we have to discontinue the service for safety reasons. We don't want you to walk away with a half groomed dog, but we want you to walk away with a safe and healthy dog. 4. I've seen a few reviews about being called because your pet is showing unhealthy signs of stress - A lot of times, dogs work themselves up from stress and anxiety and possible preexisting conditions and symptoms will show. 5. At my location, we strive to get every dogs nails as short as possible without quicking them. Sometimes we can't go as short as you'd like, because the quick may be long and hard to see, and we don't want to cut too short and make your pet bleed! It does happen sometimes though, and we are always quick to put quik-stop on it. It's a powder that stops the bleeding and closes it up faster. 6. A lot of the things we do are just our policies made by corporate, and we are just doing our jobs. The spot shaving mats, the rabies, and the discontinuing service. And I promise, it is just for the safety of your dogs. Anyway, I just wanted to help some pet parents understand better why we do what we do. At my location, at least. We really love the dogs we get to work with, and want to keep them safe and happy. I personally really love and care about every dog that comes in. Thanks! :)

Rose did an excellent job grooming Tobi as always. It s the store located on 6675 S Virginia St, Reno, Nv 89511

I had an issue with the Collegeville Petsmart and the manager Dave got involved and solved it with perfect customer service. Great job Dave!

I actually love this store. So does my dog Maverick :)

I took my 4 month old puppy to the Petsmart grooming salon over at Easton. He had Brooklyn Hay as his groomer. She is a 10/10 with him. She was amazing and now my puppy looks forward to going back each time! I will continue to ask for her every time I go in! Thank you Brooklyn!

Customer associate Emily at the Mandarin location on Sunday September 29,2019 was OUTSTANDING in her customer service application. She greeted us at the door asking if we needed help and directed us to the forest aisle for the product we were looking for. We found it, the feline furminator, and took it to the register askingnif the company price matched which she cheerfully replied “Yes we do” and scanned the UPC of the item on the pet smart app and applied the discount. She remembered to ask if we wanted to donate to the store then processed the transaction. I inquired about Cat grooming and she offered the suggestion I go to that department to inquire on a price. Bottom line she did a stellar job that I would definitely give 5 stars. Sorry so long winded but I myself am a retail manager and know talent when I see it. Janis Robertson