PetSmartReviews of petsmart.com

No tengo quejas con la tienda física ni online. Mi queja es contra el sistema de llamadas de PetSmart. Es un problema para los que hablamos español. Pues cada vez que llamo, ninguno de los que me toca, habla español. Y me quedo con mi problema sin resolver. Soy fiel clienta de PetSmart desde hace años, y cada vez que tengo un problema con los rewards o compras (puntos), me quedo sin resolverla por esa situación. Deben tener una línea que hayan agentes telefónicos que hablen español para esta población, pues no soy yo nada más la que tiene este problema. Ahora mismo tengo una situación donde ya pasaron 72 horas, y no me aplicaron unos puntos de una promoción de compra. Entonces, nadie habla español. Cómo resuelvo mi problema entonces??

I ordered dog food on 8/30/25 to start up an auto ship. I have used chewy.com in the past but thought I would take advantage of an auto ship special with petsmart. The website said it would be delivered on 9/3/25. It's now 9/9/25 and I still don't have the food. I cancelled the auto ship but they won't allow me to cancel the current order because it's still in route. At this point my dogs will starve so I had to run to a different pet store to buy the food because I will never purchase anything from PetSmart again. Their customer service is terrible, no one has responded to any of my messages. I will go back to chewy.com, they deliver on their promised delivery date.

They refused to groom my dog twice because he apparently had a tangle in his ear. I decided to bring him to a real groomer and they did a great job. I now use that groomer. Today I went there with my daughter who wanted a few fish. Instead of just bagging then up and letting us be on our way, the woman had to question everything. My tank, the amount of fish, I'm surprised she didn't ask my blood type. I took my daughter's have and left. It was suppose to be a fun day for her and PetSmart ruined it. We went to Petco who asked no questions and let us walk out with the fish we requested.

This place is a horrible place to get any fish from or any animal from. They don't help at all.Horrible place never shop there again.

My dog has a heart condition. He needs the Purina Prescription Lo-Fat Diet canned food tonight for reasons that I won't explain here. I saw on the website that Petsmart in Brooklyn had it. I live in Manhattan so it will take me at least an hour to get to Brooklyn but I went ahead and ordered several cans in mid-afternoon AND provided the prescription from the cardiologist. The website says they typically fulfill the order, and have it ready for pickup, in 2 hours. It's 8pm and they still have not notified me that the order is ready. I phoned and they were busy and said to call back later. Huh? Altho they had no problem debiting my card for the amount. And I thought Petco/Vetco was bad...

I'm letting down because they advertised one price for 1 item then they charge me for more now. I think that Customers need to not order any Subscribe and Saves from them at all. I was very disappointed about them not giving any money offers off now. I won't be ordering from them ever again now.

My complaint is with the customer service phone line. I asked for a call back to give some feed back and was told I would get called that day. My expectations were not for that day and I told the representative that they could even call on Monday August 24th. No call yet and it's August 28th. My issue was with a manufacturers coupon and only feed back for them

New London, CT. We've taken our golden-doodle Taffy here a number of times with results that were okay. But this time was different. I asked one of the associates to trim off a quarter of an inch all over, leaving her tail and ears untouched. Apparently she handed off the job to another associate who misunderstood the directions. Well they got the tail and ears part right, but they SHAVED the rest of her body. She looks like an oversized Mexican hairless. We complained and they refunded our bill, but nothing can make it right, the damage is done. It will be months before she looks normal again. We are not happy! Also, the store manager is supposed to call, but we have not heard from her yet. I would suggest instituting a formal check-in procedure with a detailed checklist of customer requests. This checklist should stay with the dog regardless of who does the grooming. Maybe the groomers should be trained to proceed only when they are sure about what the customer expects.