PetSmartReviews of petsmart.com

if i could give a negative number i would. customer service is terrible. been trying to get an order for weeks and they ship me another persons order and i end up on the phone with them multiple times and they just cant get my order to ship. they say they have to refund my order and mail me a gift card. i dont want to do business with them. do yourself a favor and go to their competitors.

Terrible online customer service. The reps are clueless!!!

After seeing online that they carry the food my cat needs and driving quite a distance to purchase I was very irritated to have to wait for help locating it, having to ask twice. Once selected I went back up front to pircjase, only to be told i couldnt purchase without a prescription. It should be mentioned on web site and should have been mentioned to me one of the 2 times I inquired for help at customer service. I usually buy from my vet but ran out. Would never come back here to.the Stuart, FL location. First and last time ever. Terrible service.

I have been shopping at a PetSmart on Bryant Irvin in Fort Worth for several years. We even adopted our two pups from them. We noticed that the past couple of times when we picked the pups up from doggie day camp that an employee was particularly grouchy with us. Today she fussed because one of our pups barked. Really?? Not ever going back.

Went to old fort pkwy location Murfreesboro. I paid 53 dollars have my dog bathed haircut .within two hours they called said they was done.my dog wasn't bathed they sprayed fragrance spray her tail was matted from it. My dog hair uneven and looks awful. Three months ago I took her there and they did awesome what happened this time . She didn't even get a bandana .

I won't be sharing my location, but this is the only pet store in my area. Two guinea pigs I received had pneumonia, and I had a mouse with a severe brain tumor. Recently, I bought a cage extension that fell apart, and my current mouse was almost dog food. The cage extension the time before also fell apart, killing the mouse with the tumor. I've already written a review on these horrible extensions on the product's page. After my recent visit with a rude employee being hateful for us returning a guinea pig cage that was missing half the cage, it makes me want to order everything for my rodents online instead. I decided to take up my business with the cashier next to her after she yelled at us for trying to return the cage. She glared at us the entire time I was picking out my guinea pig, and instead of taking care of her long line, she stared at me as I was paying for everything. She was completely unprofessional.

Was next in line for 15 minutes waiting on customer in front to return something. Meanwhile clerks opened up lanes next to me and took people behind me. I guess they don't believe in helping next customer in line. Talked to manager, he seemed like I was really annoying him. I spend $400/mo there, plus my dogs use vet there. I will be going somewhere else in future.

Aventura location, let us wait for a long time while we had an appointment. And they do it over and over again.