PetSmartReviews of petsmart.com

ONLINE ORDERING EXCEPTIONALLY POOR The many times I have ordered on line for pickup, the website was extremely slow; it would occasionally wipe out my order and I had to start again. Stupid me, I persevered. Then 3 deliveries in a row, the cans were all over the box, even the box was battered and torn and one time the cans were so badly dented I had to return almost half of the order to the store. This last time the online took my order and finalized it, sent me a confirmation. I waited for my order, and waited...and waited.... Two days past the due date I called PetSmart. The person spoke so fast and her phone line was so garbled I had trouble understanding her. Finally it came out that my order had been cancelled due to a technical difficulty and that I had to reorder. No notice of this "technical difficulty" was sent to me so that I could make other arrangements to feed my animals. This is unacceptable and I will be looking for other sources for my pet food.

5th Street extended Charlottesville VA pet smart stinks. I've gone 3 times. The first 2 times, the line was long and, although the cashier asked the manager for help, we all just had to suck it up. The 3rd time, I put about 20different flavours of cat food in my basket. When I got to the register, the cashier kept stealing glances at my basket. When my turn came she told me I'd have to wait for her to take the customers behind me because she'd have to sort through the food for inventory purposes. So while I was waiting for her to deign me worthy of service, I sorted the food. Of course more people were behind me. "How many cans do you have? I'm not supposed to ring them through as one group but your order would take too long." "But I arranged them for you." She was flustered and having to recount. "Why can't you just scan them like they do in the grocery store?" She tried and had trouble. "I'll have to count them." "But I arranged them for you." Eventually she finished my order. I don't think I have ever felt that my giving a business was such a big inconvenience to the business. I guess they just expect you to buy one flavor of food. I will be sure to share my experience with people I know. And even some I don't.

ordered several times online 3 times the order was incomplete ( missing the cat food ) but they had charged me for the whole thing all 3 times in the online orders the expected delivery date was incorrect as well as shipping was late by 2 days. 1 out of 3 times the merchandise was damaged and everything was all over the box. They are polite on their customer service , but their ability to ship, obtain information and provide accurate info on products while delivering correctly is terrible.

I had to walk away and leave all of my purchase selections right at the cashier. The Manager and the cashier were too busy to cash me out. And the manager clearly did not care about my business. She said that if I was in a hurry I should have come earlier then. Really rude and not caring about the customers. Unbelievable, I’ve never had worse service at any store.

DON'T EXPECT MUCH and you might be happy here. Good customer service is impossible to achieve when the employees just don't get it. GROOMING DEPARTMENT IS THE WORST. Have had our dog returned to us with things not done, been turned away multiple times because of employee issues, scheduling issues, once because they had no heat, and now because we were 15 minutes late for our 3 hour appt. I am a Single Dad with limited time and budget. We drove a long way to come to town just to be sent home unsatisfied again and will not do business here again. Tired of all of your B.S. excuses. When you go out of business I will not be surprised.

Moose went to the PetSmart grooming salon on friday for a haircut. About 2hrs in I get a call saying he was at the vet because they cut his elbow. This cut was a grade 3 laceration that required 3 stiches. Needless to say I was angry but it gets worse because when I picked him up from the vet my dog was still wet from head to tail, I don't know why they were even using clippers on his wet fur but because he was then injured his hair layed in wet curls all day and completely matted together. It took me 2 day to get his jacket brushed out again. Then noticed last night that on top of all this he has a razor burn on his neck as well. I will say that petsmart did pay for his vetting so at least there's that but under no circumstances would I ever recommend taking your dog to the petsmart grooming salon.

I just want to voice how ignorant the bully band discrimination policy is on Petsmart's behalf. I think doing this will ultimately put you guys out of business. My hope anyway! You can't determine the nature of the dog by it's breed and to do so is IGNORANT. What I have found is, more than not most people have known and loved pits of all kinds. Thankfully understand the true loving nature of these babies and the Pitbull loving community continues to grow BECAUSE they are truly amazing. SHAME ON YOU PETSMART, SHAME ON YOU! I will no longer purchase or support anything Petsmart, not for our personal pets and not for our rescue organizations. Truly I hope this causes your doors to close and then force you to look at your judgemental accusations on this beautiful breed and realize just how DUMB this is and how this only encourages more harm and false prejudgement. How does this really help?

Went to PetSmart website to look to see if they had my puppy formula it was $10 and sent my boyfriend to the store and it was 25 something I told him know that it was this price and they would not give him the price until he pulled it up on the internet in front of them and they verified it was on their website then they match their own price SMH. And I have since then figured out that was the same with Petco when I bought it the first time. I am fostering these puppies because they were left and taken in by rescue.