PetSmartReviews of petsmart.com

I had a grooming appt at 1 pm. When we got there they turned me away bc they had me at 1230. So there were no other dogs there and 5 employees standing around gossiping and doing nothing. I went to the store manager who then went and talked to them so they decided they would take my dog but they wanted me to allow the rudest one to clip my dog. No thank you. If she isn’t nice to me I’m supposed to trust her with my dog? Nope. Don’t go there. They are rude, don’t give a crap about customers or keeping your business

I bought ghost shrimp from the Lancaster branch of Pet Smart. The shrimps are carrying horsehair parasite and some of them have red legions on them. My two tanks have been severely compromised. I am not happy.

Do NOT EVER take your dog for a Doggie Day Camp at EAST BRUNSWICK, NJ branch. I used to bring my dog a lot before since 2015. For somehow, their staff has been replaced with a bunch of in-experience people who don't take good care of your pets. Last week, I took my Golden Retriever for a Doggie Day Camp, when I got her back in the afternoon, my dog is so sick (puked yellow substance) and her entire bottom (belly, 4 legs, chest and butt were all dark grey soiled up. She smelled feces and urine. They tried to cover it up by wiping her down. All her furs are wet and sticky. I ordered for food for her and seems that didn't feed her and she was so hungry. Usually in the past, when my dog goes on a day camp, she will come home happy and tired. Not this time... she is more terrified, uneasy and sick!! So if you love your pets.. DO NOT.. I repeat... DO NOT TAKE them to this location. Please do not let your dog get tortured by these incompetent people/staff at that place.

The manager David at the Niagara Falls Blvd in Amherst, NY is definitely out of control and needs to be addressed by corporate!!!

Pet hotel. Never recommend. Horrible neglectful dog care. Your dog will come home smell like urine and lost voice (barking) and sick needs medical care and antibiotics for infection contacted at their place. Your dog will come home with horrible nightmares.

I ordered a doghouse online to pick up in store . They gave me the wrong product and expect me to load up the doghouse and return it to them. We assembled it and now I’m supposed to return a large doghouse because they messed up? Do not order from this company!!

Your hospital wouldn't even look at the stray kitten I found that had a broken arm. They turned me away. I won't go back there and I tell everyone I talk to. Sad situation, sad place!

Do not shop here. Recently had some questionable charges on my credit card from petsmart. Com Upon trying to resolve this issue... completely stonewalled by their so called "customer service department ". Also... do not shop chewy.com It is also petsmart.