PetSmartReviews of petsmart.com

I was at Petsmart with my husband & son we came in to buy food for our Bearded Dragon that my husband rescued. We had been in a few times & purchased a fish tank for our goldfish that was won at a fair, a reptile tank, & food for our new pet. At this time we wanted to buy a .32 cent goldfish for our friend at home & my son wanted to buy a couple for his girlfriend for their tank & was refused by 2 employees & a manager because I didnt have a 30 gallon tank. I am well aware that goldfish get big & need bigger space as they grow, however, at this time I only wanted a small .32 cent goldfish for my 3 gallon tank. I was informed by the person who said she was the manager that it was Petsmarts policy that they have to sell them as pets & I had to have a 30 gallon tank to keep them in. Now if you have seen the fish tanks at Petsmart then you know they have about a 30 gallon tank with hundreds of goldfish. Funny thing is in their 30 gallon tank my son & I counted about 10 of them floating meaning they were dead. Now I ask you how is that treating their goldfish like pets?

I hate to say this....but Petsmart in Peoria on 91st just tried to Steal my money by putting a Household Cleaner in my Bag I did NOT Buy NOR wanted!! I didn't check my bag bc hello...didn't think they're selling me something I didn't want? Then i had to Travel back down to the store to get my money back!! And they said they emailed my Receipt!!? BullCrap! They Did NOT! and another Way Clever Roose to steel $20 I did NOt Intend to Pay!! What a Bunch of Jerks~!

I SAW A DOG FALL OF A GROOMING TABLE WHEN I WENT TO PICK UP MY DOG HE WAS GETTING A NAIL TRIM AND THATS WHAT HE GOT AND I WAS TOLD MY DOG HAD LONG QUICK AND HE COULD NOT CUT HIS NAILS ANY SHORTER HE SAID BRING HIM BACK IN 3 WEEKS. NEVER BEEN TOLD THIS BEFORE AND HE NEVER TRIMMED HIS DUE CLAWS BUT WAS ASKED TO CUT THEM.NO VETS OR OTHER GROOMERS HAVE TOLD ME ABOUT HUNTERS QUICKS IN 8 YEARS

Took my dog to pet smart to be groomed the groomer told me to come back in 2 hrs so I wandered around the mall for 2 hrs wondering why she did not want me to sit there and wait as she groomed him I returned to pick up my dog and he was scalped his skin was red hot and he was shaking . I was shocked but the front desk lady said to pay the bill and I did - I thought it was temporary redness and would go away ....WRONG . The dog started to bleed under his skin and I had to rush him to the vet - who was the top MD at columbia U and he said the dog was scalped by the groomer and he had to be treated with chemo to stop the under the skin hemmoraging . My dog died a month later in pain and it was a horrible death also , PLEASE DO NOT TAKE YOUR DOG TO PETSMART THEY ARE DANGEROUS AND DO NOT CARE ABOUT YOUR PET ONLY MONEY.

I will never take a pet there again! I took my bosses dog for she has Dementia and was not able. It had been awhile since he had a haircut. They said he was too matted and recommend I take him to a clinic. He is a little tiny dog and because they were overbooked , it was easy for them to turn him away!! I never cut a dogs hair but decided to do it myself! No training! If I could do it, they surly could have done it! Shame on you Petsmart! !!

I took a cat bed back that I bought and it totally fell apart. They basically told me ...too bad...they only refund on stuff they can resell. I told them, if it was any good, we wouldnt be having this conversation. I took it back cause it was a piece of crap. Too bad for me, I'm stuck with it. Well to bad for them, I'm taking my business elsewhere. The man also claimed to be a manager, and if he was, that store wont last long. Hes lacking in alot that money cant buy!

The Petsmart stores in my area (Dallas) are O.K. The online experience is abysmal. I selected some items off their site to purchase, but when I tried to check out, I kept getting error messages no matter what payment method I chose. I called customer service and was told my cards were probably locked up by the banks. I explained to her that they weren't, but she kept saying they were. I called one of the banks, and they said my card absolutely wasn't locked. I went on amazon to buy the same things, and my payments went through fine.

I am extremely dissatisfied with the handling and service from this so-called company. Thankfully I did not follow all their advice...