PetSmartReviews of petsmart.com

Every time I go there it’s so sad to look at the fish in the small container where they have no room to swim. Don’t think that’s very pet smart! I wrote and complained to them one person replied that they will review the matter and get back to me which they never did!

Had my dog groomed at the Albany Ga location and my dog left with brush burn and a bacterial infection, first and last time ever using their grooming services.

We took our dog to a PetSmart for grooming for the 1st time today. We booked with Casey at the Norman Oklahoma store, I think Megan may have done the groom but either way they did the worst job imaginable. I am not sure of their training/skills but they have none other than to shave the dogs and she cut his face and head so horrible. A phone call or just to not have done the job at all would have been better than the service and cut we received. We were in shock and received no apology of any kind when we told them how bad it was and was a phone call too much to ask if she had questions or trouble. The response we received was "you signed the paperwork, so we did what we had to do". Horrible customer service. Don't take your pets here for grooming.

Hi. I have been to Pet Smart a total of 7 times now. I started with 2 finches and 2 parakeets and 3 OF THEM DIED. And the workers there didn't want to refund me. DO NOT GO TO PET SMART TO BUY BIRDS. I'd give them 0 stars if I could. Also the amount of stories I've seen on the internet about dogs dying and being injured in the grooming areas is very concerning! I hope this company gets sued and I know PETA is hopefully going to help us in this battle against animal abuse and neglect!!

Brought both my dogs in for grooming. I didn’t get a good vibe from the groomer - like she wasn’t a fan of dogs. Ran to lunch but got a message that my 6 month old goldendoodle was stressed so needed to be picked up (this was her 3rd groom but first at this location). Ran back to pick her up and her backside was covered in poop! The groomer said there wasn’t any way she could clean her but we probably shouldn’t put her in the car like that. So what did she think we should do?! Didn’t offer to let us use the wash tub, rags... nothing.

WARNING: Do NOT buy any birds at PetSmart as the store I visited had approximately a dozen birds that were ALL covered with parasites as under the wings they were scratching and picking which caused feathers to fall off and exposed raw skin under each wing. All birds were exposed and ALL had the same condition. Manager did NOT seem concerned and hung up on me. I will be writing other reviews, calling PetSmart Corporate Office, calling SPCA, and calling the Hillsborough Health Office. These birds are suffering and nothing has been done. PLEASE STAY AWAY FROM PETSMART..THEY ARE COMMITTING CRUELTY TO ANIMALS.

i took my dog in for grooming but because the paper i had from my vet didn't have a date stating when she had her rabbies shot they refused to groom her

Made an appointment to get my Maltipoo groomed in the McKinney, Texas store. Told them ahead of time I'd bath her just before bringing her in and I'd wait in store until she was done. No kennels or cages. When I got there today the first thing they did was take her from me and put her in a cage in back. I explained to groomer that didn't work for me and was told they always book two or three dogs at a time. I then asked what the purpose was for me making an appointment at a specific time. Was also told they didnt have time for an Express cut. Have gotten haircuts from Petsmarts all across the western United states and never had a problem. These people were jerks.