PetSmartReviews of petsmart.com

This store is so incredibly frustrating. I used to work here about 10-15 years ago in the pet care department so I do know what I am talking about. This is the second time I have found myself arguing and defending myself trying to purchase fish. We have a 10 gallon goldfish tank with feeder goldfish. Yes, I know goldfish get big. Yes I know 10 gallons is small. However the purpose of these fish is to be food and by letting them live in a tank that brings happiness to my 1 and 3 year old I don’t think I’m doing any harm. We also have a pond that we move the goldfish into when the get too big. When trying to purchase feeder fish the lady grilled me on the fact that my tank is too small. I explained my situation and still was having to defend myself. I literally said this is ridiculous I should just tell you I’m using them as food. Today I came in to get something to help with the algae. The lady told me I can’t have an algae eater, I can’t have snails and then started grilling me on the size of my tank. Did she ask me what type of goldfish? No. Did she ask if they will be moved to a larger space? No. I’m soooooo sick of defending myself every time I set foot in this store. The employees treat you like you are stupid and abusing animals. My sincere apologies for giving feeder fish a nice home. Ridiculous. Will drive further to go to Petco from now on.

i ordered a cat house cost me 80$ and they literally send me a cheap fake Gucci and Dior scarf !!!! worth like 15$ or less .. i contacted them keep sending them mails but they ignoring me and now i have to go to call Visa and ask for the money back.

I contacted Petsmart on 12/30 to report a significant injury to my pet that occurred during her stay at your pet hotel. The stay was from12/21 through 12/28. During my pets stay, she sustained a serious injury to right eye. The injury was ignored by the staff and left untreated for the entire duration of her stay. (There was a vet located in that particular store) I was contacted by the staff while I was on vacation. The injury was down played by the staff as they told me her eye was simply red. When we picked up Sookie, her eye was infected due to an ignored laceration to the eye and had a faded (cloudy) appearance like it was dying. I've been in contact with the corporate customer service line and the stores hotel management. Unfortunately, nothing is happening as of 1/20 (one month later). We have now paid for the hotel stay and several vet visits. As well as medications and the time its taking to medicate Sookies eye multiple times per day. The stores hotel manager has been very empathetic however, everything has been left unresolved as the store is waiting for the corporate pet investigation team to conclude their investigation. Regardless of the out come of the investigation, the staffs negligence to provide veterinary care during Sookies stay escalated the injury as well as the time taken for her to heal. The pet hotel manager has verbally taken responsibility and admitted fault by the staff not following policy and procedure, as well as communicating the health disposition of Sookie to store management during her stay. We are beginning to feel like this matter is being ignored in hopes that we would just let it go. Our dog's eye may never heal properly or fully because of the negligence of the hotel staff leaving her lacerated eye infected and untreated during her stay. If this matter is not resolved in a timely manner, we will be contacting legal representation as well as media.

Took my dog to the grooming salon in Tukwila Washington she was fine when i dropped her off when i picked her up her eye was swollen shut i asked what was wrong with her eye they said oh must be hair went to the back and did something brought her back it looked worse. They took her to the vet where the vet said her corneal was bad. It was scrached or something. Shes on two different meds and a cone on her head. NEVER TAKE YOUR DOG TO THESE PEOPLE

worst costumer service ever. bought two collars for my dog thinking i could always bring one back but both were a little big. one still had the tag on it. the other did not have a tag to begin with. didn't have a receipt but i did have the card i used to purchase both collars. would not accept returns without paper receipt. every other major store can access your receipt from your card but not pet smart. could not even exchange either collar for the right size. but judging by pet smarts 1.5 star rating they don t give a s%^t what their costumers think of their service.

Tuesday, January 14th, 2020 At approximately 2:30 p.m. I entered PetSmart solely to purchase some fish. As I approached the fish wall I was asked by an attendant if I was buying fish. I responded Yes. She then stated to me, “ Now is not a good time.” I told her that I didn't understand what that meant. She then said to me, “The most important thing I can do is to get these fish acclimated.” With that, she walked away from the fish area and never returned. Mind you, I was just there on Saturday and they did not have several items I needed. I was then told by that attendant that the best day is Tuesday afternoon or Wednesday because they receive deliveries on Tuesdays. I thanked the attendant and left. So back to Tuesday’s incident...I browsed the fish area for about 30 minutes and watched her walk in and out of a room that appeared to be an office or break room that was very close to the store entrance. I also saw her wait on people at the register. She didn't seem to have a clear focus on what she was doing, nor a clear direction. But the one thing that was clear was that she was refusing to wait on me. I do not have a name to give you because when she spoke to me her back was turned although her head was facing me. She appeared to be about 4 ft 11 long blonde hair and a scowl on her face. While it's too late to save me as a customer maybe you need better training for your employees. I have heard the staff at PetSmart as well as customers in the blogs complaining that several other staff members lack work ethic. The unit was store #1051 9870 Brook Road Glen Allen, VA 23059 804-266-1476

I've taken my dog to Petsmart in El Paso Texas on Numerous occasions, never had any problems until this last time on Monday. I had an 11:30 am appointment, was met by the manager who said she would do the grooming, she said it would take about 2 to 3 hours. I left and about 1 1/2 hours later there was a phone call from the groomer saying our dog was frothing at the mouth, and was having trouble breathing. They said they took her to the Vet. next door in the store. I was very stressed and my wife and I immediately went back to Petsmart to see what had happened. The groomer met us and was telling us the situation and saying she had not done anything wrong. The personnel at the Vet.brought our dog out she was shaking and heaving. The Vet. was not there she had gone to lunch earlier. The Vet returned gave our dog an exam and told us all was fine. The groomer asked if we wanted to have her continue I said NO. I'm now leary of the grooming there at Petsmart. I think they almost drowned my dog. Be AWARE

PetSmart is a substandard grooming salon for dogs. They are lazy and opt only for shaving! Want a real Groomer who uses scissors, loves the dog and treats him or her with respect - Chacha's i. st Catherines and she will come to you!