PetSmartReviews of petsmart.com

Made an appointment for grooming and nails. Bring our puppy in and told it will be 2 hours. We had another appointment later and said OK, maybe we can still make both. Left for 15 minutes and decided to not bother. What's the purpose of making an appointment if you tell us 2 hours? Picked our dog up and I don't know what they did or where they had her but she smells like rotten fish. So we had to take her home and bath her ourselves because there is no way she can be running around the house smelling that bad. Who knows what got on her to smell that bad. We will get her nails done somewhere else...Never again going to Petsmart. The 2 hour wait with an appointment was bad enough but what if we were getting nails or something done other than washing? We would then have to get her cleaned because the horrendous smell,..I know delays can happen and I would have been fine with 15-20 minutes because things happen. But should never be 2 hours. They had our phone number and email because we got a text and email confirming the appointment. Why couldn't they send out an update saying...Sorry to inform you but we are running behind by 2 hours. You can cancel or reschedule the appointment or bring your pet in 1.5 hours later. Something. We don't crate our puppy so it freaked her out

We just picked up our dog last night from PetSmart PetsHotel in Coleman, San Jose, and we were very disappointed and sad. The staff did an extremenly poor job taking care of our dog. Well, they did not take care of our dog at all during the stay from Friday afternoon to Monday evening. The details of what we complained about are: - We provided our dog’s bed, treats, and toys, and they didn’t give any of them to our dog. Our dog was left in their standard bed and stressed out for his entire stay. - The person who we checked in our dog to said they would provide multiple updates, send multiple photos/videos per day; however, the reality was very different. We had to push for an update over the phone, we had to ask for photos/videos, but all they said was complete lies, saying that our dog was happy, eating, peeing, and doing everything normally. They sent one photo on Saturday after we asked them, that showed our dog was stressed out and sad. We called and emailed on Sunday asking for photos/videos and an update; they didn’t send anything until Monday, another photo of our dog who’s sad and stressed out. - Good thing that we scheduled a grooming on Monday afternoon, where the groomer told us that our dog was in bad shape with eye infection, smelled terrible as he was sleeping on his own urine, and his terrible condition of his fur. We instructed her to keep our dog at the grooming and not bring him back to PetsHotel. - We learned that our dog lost weight from 18.2 lbs to 16.6 lbs in 3 days (Friday to Monday), which clearly proved that he wasn’t eating and he wasn’t taken care of. We’re still dealing with his eye infection, and the worst is his behavior changed; he is not himself and still stressed out. We trusted PetSmart as we’ve been shopping for our dog’s needs and also for regular grooming since he was a puppy. We were hoping that their PetsHotel would provide an excellent service, too, but nope, they are so disorganized and they should be shut down. We clearly will not return and we will stay far away from PetSmart PetsHotel and would not recommend their services to anyone who cares about their pets.

Honestly you guys deserve no stars. SO disgusting turning cats away for Halloween and only have just dogs. Cats are pets too. Shame on you youll never see me shop there again

Petsmart online order: I ordered food, toy and a bone for curbside pick up. Was charged on the 19th, even had price adjusted due to toy not being in stock. 21st they took a second payment out. Deny taking second payment. Sent screenshots of account and they tell me to talk to my bank, in which my bank says to talk to merchant. They’re a joke and theft is high in their books. DO. NOT. ORDER. FROM. PETSMART. they will refuse to return your money and say it’s your fault.

So I have made multiple recent larger purchases with the Dothan, AL PetSmart store. Most of the staff was helpful when I located one to assist. The issues arose when I attempted to return an item since the store location had to modify my initial online order due to a stocking issue. There isn’t a dedicated register or desk to return items so you have to do this at the regular registers which is a problem at such a busy store such as this one. I finally made it to the register and explained the situation which seemed pretty straightforward. The cashier wasn’t proficient in returning items which led to a lengthy delay and a long line of impatient customers piling up behind me as this was the sole register open at the time.. The other issues are with when I attempted to add fish to my tanks. I needed some snails to assist with some algae and overall tank health. I picked up four snails and some other items. When I got home I had three snails and a “rock.” I believe it was a dirty piece of gravel. Simple mistake and I called the store and explained what had happened. They wanted me to return that day and I said no that I resided over an hour away so I was told to bring in my receipt and tell them I spoke with someone about the snail. My wife returned a couple of days later with the receipt and explained what we were told to do. They placed another snail along with some additional fish we wanted for the tanks. While the gentleman was placing the snail in the bag he told my wife the snail might be dead. My wife explained we lived over an hour and yet they didn’t ensure the snail was alive. So sure enough, the snail was dead when my wife got home which just isn’t acceptable. When my wife was there she attempted to utilize merchandise card I was given the previous trip. Again, the cashier wasn’t proficient leading to the register freezing for a lengthy amount of time causing yet another larger line to back up due to lack of registers being open. I have visited the Dothan, AL location multiple times since purchasing the tanks and each time there were several dead fish throughout the tanks in the store. I understand this happens from time to time, but there were an unusual amount of dead fish which is concerning.. These snails are $5-6, but it’s the principle at this point since I got essentially a rock and dead snail on subsequent trips of over an hour each way.. disappointing to say the least. Overall, the experiences were poor at best and I don’t recommend this location whatsoever.

Ordered online through Auto Shit and the driver canceled my order. Called customer service, incompetent customer service. Changed my address to a USA address and wanted me to waste another 3 hours trying to reorder online with a wonky website for online that hides products, gives different prices and crashes and deletes your order. Tried 3 times to order online through Auto Shit and had a supervisor reorder the same order after the 1st order got canceled. She never confirmed my address or country and instead reordered everything using the American website and the incorrect address that one of there reps changed it to without me knowing until I went online to check the order progress and had to call back again to have address changed to the proper Canadian address. Next Supervisor spent 3 hours reordering the American order he cancelled on the Canadian site. Karma is sweet, glad he got a taste of the Wonky website and Auto Shit. My order was canceled 3 times and if I’m incorrectly overcharged when I check in a few days on my CC and if I have to call back for the 5th time to deal with the Gong Show, watch out, my mouth won’t be lady like and more like a trucker. Finally received my order, dented cans and 14 cans of 2 other brands of dog food I don’t buy. I donated them to the Animal Shelter SPCA as there no good to me and I rather see 14 hungry dogs have a meal than throw them away. The worst customer experience ever. The company obviously doesn’t care cause nobody should have to waste 14 hours dealing with one online order that completely went sideways, not once, not twice but 3 times to have it delivered incorrect. Had to call them to remove my CC, as account won’t let you delete your deferred payment method. Cancelled my Auto Shit account and will no longer support this company online or in stores. You have lost another customer and I will never buy another thing from your company again. Anything for Pets, what a bunch of horse shit and absolutely deserves a 0 for the bad taste in the mouth experience.

My dog went in walking fine. By the time I picked him up 2 hours later he could barely walk. The groomer said it was from sitting on his legs too long in the cage . No way he was manhandled during his grooming

I was getting my cats moist food through auto ship. One of my cats has food allergies and food intolerance and can only eat certain food so I really counted on getting the food when I was supposed to. They never told me my orders weren't shipped from a warehouse. When I was told my order was on it's way I didn't think anything of it. Next thing I know I get a message my order was cancelled and couldn't be delivered. I even gave specific delivery instructions. When I called customer service I was told they have no say in who delivers the order. They told me that Uber was supposed to deliver it. I've delt with Uber and Door Dash enough in the past with my job to immediately understand why my delivery was cancelled. This was a common problem. Least to say I've taken my business elsewhere.