PetSmartReviews of petsmart.com

No inquired if I needed help. I was looking for dog food and no one helped me. Store was empty and no one would help.

I got fish from pet smart and they were all sick from a illness cased by the lack for care at their stores It has angered me I went to a local store to get there water tested and they said that they had gooten sick because of using harmful products. I want MY MONEY BACK SUCH A WASTE AND CRULE TO THE FISH !!!!!

If You actually have any issue with an order damaged or missing Items or wrong Item don’t expect to get any actual help when You call the Incompetent Nothings that call themselves Customer Service Reps because You will only have to call and call and call and get one useless incompetent nothing one after the other, You are better off shopping at the Store then ordering online, God forbid if You need a Replacement or Refund You have to go through a whole nightmare on the Phone and still not get any actual help. 😒

I took my Shih-tzu to petsmart to be groomed only once. When I got her home, she was whining and trying to scratch herself on the floor. I bathed her again with oatmeal shampoo...rubbed coconut oil lightly on her skin, she also had clipper cuts on her right side. After giving her a bath she was fine. I contacted Petsmart and the reply I received was just awful. The person straight out told me that she is sure it didn't happen at Petsmart. That person definitely called me a liar without actually saying those words. I cut communication and stopped taking my dog there. This place is littered with complaints from pet owners and still they are the same. Never, ever take your pet there. This happened at the petsmart in Martinsburg WV.

They will not hire an older person. I’m talking in my 50’s and in better shape than the interviewer. Treated badly and told I would be ran into in the grooming salon by the manager. Noticed they had a dog in a choke hold just to trim its nails. I have studied grooming even.

Hate the place. I went there to buy a leopard gecko and on their brochure it says a 10 gallon tank is enough but, when they were about to give the gecko to us they said we have to buy a 20 gallon tank and 10 minutes before she said a 10 gallon tank is fine!!!! Hate the place don’t go there. Much rather go to pet land.

took my dog to Pet smart for a trim, and bath 5 weeks ago. Looked ok when I picked her up. I ask how she was, because it was her visit at pet smart They told me she was fine. I have for the last 5 years, used a private groomer but we moved away from that location. I always had good reports from that groomer. This week I returned to pet smart for bath and trim, same as last time. This time when I picked her up I was told she tried to bite them, they claim her behavior was so bad they used an E collar on her, she was not groomed or bathed properly either. They also told me to give her something to calm her before I bring her back. No problem there, she will never go back there, nor will I purchase anything there again. She will be returning to her regular groomer no matter the distance.

This company is a friggin rip off. I ordered a pet crate for my dog, they took my order and the money from my account, then they cancelled my order. Their 5% cheaper on line is just a gimmick to get you in the store to pay their in store high prices. NEVER, EVER trust this company.