PetSmartReviews of petsmart.com

Ordered $400 bird cage online, ABSOLUTE NIGHTMARE. First, was screwed out of 20% off because the coupon wasn't valid online. Called customer service to see what they would do instead. I was essentially told tough $#;!. Fine. Place order on 2/3. (It was still cheaper than everywhere else). Shows as pending charge, then disappears on 2/5. Cage shows up on 2/7. Surprise! Determine cage is much larger than I imagined, wish to return, but can't-I still haven't been charged, therefore I have no receipt. Much too large for me to carry and won't fit in my car. So I wait. And wait. And wait. Nothing happens. By 2/21, STILL no charge, no receipt, no ability to return. I start calling customer service. SIX $&@#?!? calls to request a a return label, promised would not be charged. Lo and behold, 2/23, charged! MORE calls to get a label. Finally receive on 3/1. Ship out on 3/3. By 3/12, no refund, no notice boxes received, nothing. Another call. PetSmart claimed I only sent 1 box and asked if I was going to send box 2. What the F am I going to do with HALF A CAGE?!?!?!? PetSmart says to call FedEx, who are just as incompetent claiming they picked up and sent 19 boxes, but have no clue where box #2 is. God forbid PetSmart does anything customer centric. NEVER AGAIN. NEVER.

Took my dog to get groomed last week, and now we had to take him to the vet. He has a bad rash on his groin and bum. Think they shaved him to close, and now he's stuck wearing a cone and on antibiotics for his infection. Guess I'll be looking for a new groomer.

Been taking my dogs to Petsmart grooming for over 14 years . Drop dog off one day , come back and the bill is $150 .. What 🤯 It’s usually $85 to $95 , manager tells me he was really bad . My dog is a house dog that only goes out to do his business. Now I am blocked from booking a appointment on phone app, have to call and take with manager to book a grooming appointment.Manager tells me she can only book with a bather now not a real groomer 🤔 . I guess they don’t need my business or care about 10 year plus loyal customers . Just a heads up make sure you get price upfront before leaving your pet ...Good Luck

More then once they have messed up this time they cut my dog he's got a big sore were he was cut I'm not returning there every again bad service

We have been customers of pet smart for over 6 months. Each visit there is ALWAYS a problem with our appointment. We have a big breed dog and a small breed. Whenever our big breed has an appt pet smart calls the day of and asks to move the appt up in tome then says if we can’t no problem. Nice we arrive they tell us we called you to come earlier bc of your big breed (which they knew when I scheduled the appt). They then say if we would have come earlier they would have groomed our dog but now they have to cancel. Mind you the appt was scheduled weeks in advance. We think they do not want big breeds - they should just tell us. This has happened to us three times in 6 months. They are not nice either in the grooming office. Our small breed went to his first grooming they were finished in 20/30 min and called ya rather quickly. We did not expect such a quick appt. we arrived 45 min after their call pick up and they yelled at our 16 year old daughter. They have targeted our dogs and mistreat our family. We will never go there ever again.

Valerie in Eastgate in Ohio is awful. She wrote on my puppy’s “pawgress” report how scary and mean my 4 month old puppy was, but she didn’t even really do her job. She didn’t bathe him even though that’s what I paid for, she just spritzed him with something to make him smell good on top. He smelled dirty everywhere but his back. She also was supposed to him the hair on his paws but she shaved a patch of hair off and knicked his skin so she hurt him and he freaked out. Absolutely incompetent and I will never be going back there again.

I am so disgusted with your prices that I can no longer afford to shop there. I have used your simply nourish dog food for years. I know it is your product. You decreased it from 6 lbs to 5 lbs and jacked the price way up. What a way to say FU to your customers. You are money grubbers and do not care about those on a fixed income or whatever who shop there. No wonder I see so many bad reviews for your business. I hope you shut down for screwing your customers so badly! It's called KARMA!

About 4yrs ago I took my English Bulldog into the vet side to get his 2yrs checkup and nails cut. I told them that he gets worked up very easily and if he dose to give him a break because he will start having issues breathing because he is a bulldog and it's very common. Well they didn't hed my warnings and let him get to worked up. They panicked and shoved a breathing tube down his throat to help with breathing. In fact though caused thought trauma so server that he couldn't breathe without it causing me to choose between a $5k surgery to fix it or put him down. Sadly after trying everything I could to raise the money I ended up having to put him down totally breaking my heart. He was only 2yrs old. The Vet did nothing to call me or put up the $ to help out with the life saving surgery he needed to live that they caused. Do not use petsmart Vet services or anything else.