PetSmartReviews of petsmart.com

I wish I had seen these reviews before. Horrible website and in store service.

Very bad online experience. Sent WRONG things, then never replied to my complaints. I would give a VERY VERY VERY BAD rate

I WOULD GIVE A ZERO IF I COULD. THEY TOOK THE MONEY OUT OF MY BANK FOR AN ORDER 4 TIMES AND GAVE IT BACK 3 TIMES. I CALLED CUSTOMER SERVICE AND WAITED 47 MINUTES BEFORE THEY ANSWERED AND TOLD ME THAT I WOULD HAVE TO WAIT 5-7 BUSINESS DAYS FOR MY MONEY BACK. I ONLY WANTED A CONFIRMATION OF THE ORDER SINCE THEY HAD MY MONEY!!!! THEY REFUSED AND SAID THEY WOULD GIVE MY MONEY BACK BUTTTTTT I HAD TO WAIT 5-7 BUSINESS DAYS. IT MAKES NO SINCE!!!!! BAD CUSTOMER SERVICE, AND A TOTAL RIP OFF!

I purchased a wireless petsafe fence and i did not see that it cannot be returned because of the cover-19, very convenient that a $275 product cannot be returned, very dissatisfied, the product does not work properly

I've been a PetSmart customer for years. Always finding products that were needed & if assistance was required there were several employees available to provide knowledgeable recommendations or check available stocked items in back that were depleted in front. However over the last few years I've noticed a severe decline in our Summerville SC store. 1. The lack of cleanlines and poor care of pets offered in store. 2. Employees are not knowledgeable aout products and services. 3. Return policy is in need of affirmative action. 4. In store prices should match the website price as there are actually customers who don't have access to internet or data service on their mobile phone or don't have one. 5. There's a major need for a dedicated area OUTSIDE IN FRONT OF THE STORE for pets to "DO THEIR BUSINESS" as our store has two small 10 x 10 spaces at the front of the store located in a "strip mall" which are cutouts in the concrete that have never been finished, it's black dirt with algae covering it whenit rains & dispenser for "poop bags" that are always empty. 5. Banfield Veterinary Services need to locate the in store clinic in the FRONT OF THE STORE as I had a horrible experience after picking up my dog after having a dental cleaning with him being still "woozy" he couldn't walk very well and was VERY THIRSTY looking everywhere for water I had paperwork, handbag & keys in my hands struggling with his leash he started peeing while pooping just a few feet from the clinic checkout as if he hadn't had the opportunity to in hours, I then rushed to get him outside where I slipped and fell in the nasty muddy area of which I described previously. Not one employee from either the clinic or store offered any assistance. When I got him settled in the car I returned into the store to voice my concerns with what just occurred only to receive poor excuses for the condition of Snoopy and very little concern for my opinion of the area for pets to urinate. I need to close this review for know but felt that I would possibly raise the desperately needed attention from CUSTOMER SERVICE OR CORPORATE WHICH HAVE NOT YET RESPONDED TO MY PREVIOUS INQUIRIES.

PetSmart in Newport News Virginia if oh I could give them No star I would I purchased a dog about three months ago but because of the cOVID-19 I am unable to care for her anymore because I am not working But long story short they would not let me out of my contract and let the other person that have her now take on the contract it’s not like They are not going to get their money it’s just that we wanted to switch over who’s in charge because I don’t have her anymore but now I am still stuck with the contract until next year for a dog that I don’t own anymore and they would not let me out of the contract so I’m still paying for a contract that a dog does not use They say for me to be able to get out of the contract I will have to pay the $500 like I stated to them I’m not working anymore and I don’t have the money if I was still working it wouldn’t be a problem but I don’t on her anymore and not working

Pet smart is hands down the worst! I have had countless friends tell me their dogs weren’t allowed at puppy parties, just for being Pitbulls. PETSMART? pft! More like petstupid! Also has anyone seen the ingredients in their dog food? Soy wheat? Really? What is wrong with their manager?! Petsmart needs to be shut down.

I have spent a lot of money in products and donations at PetSmart over the decades to be told that “PetSmart is not 100% sure what they are going to do about that (returns) right now” in response to every question I had regarding returns after the Covid-19 Quarantine. Currently, PetSmart is temporarily not accepting any product returns or exchanges (excluding Puerto Rico), for the health & safety of their pet parents and associates (this is printed in small white font, on gray background, at the very bottom of their website; and, is not printed again on the receipt or confirmation email...it is on the packing slip, but it’s too late at that point). I waited 22 minutes to ask a customer service representative if PetSmart would be accepting returns, for orders purchased today (April 27, 2020), regardless how long the stores are closed. The response I received (same scripted statement 3 times) was, “PetSmart is not 100% sure what they are going to do about that (returns) right now”! I said,”Seriously?”, out-loud to hear the same statement regurgitated in a monotone voice.