PetSmartReviews of petsmart.com

I placed an online order for a dog crate on Friday and paid extra for next day delivery. FedEx is still showing it's "awaiting carrier pickup" and still not on its way (on Sunday). I then saw that a store had 'a few in stock' so I placed a pick-up order. I called the store before driving the 70 miles to pick it up and was told they didn't have any in stock. Neither PetSmart nor FedEx can give me any information as to why this is happening, nor when I will receive the crate I ordered. I AM NOT HAPPY!!!!

Petsmart is closing all the cat adoption centers in their stores. Please do not give your business to this company as it was purchased by a wealth management company who is only interested in making money. They are NOT interested in the well being of the animals. So sad.

DO NOT BRING YOUR PET HERE FOR GROOMING! Avoid the grooming salon at all costs! We brought our German Shepherd here for grooming, including a brushing. We should have expected a horrible experience when our dog could not wait to get out there upon pickup! Over the next couple of days, we found several red marks on her body under her fur, clearly a sign of overly rough brushing and grooming. It took weeks for the marks to heal completely. We called the store and spoke to the manager about the store taking responsibility and paying for her vet bills. We were asked for her medical records following her vet visit. At first, the manager told us that her medical records show a history of allergies, which could cause the red marks. This was a ridiculous assumption, as she's never had red marks due to her allergies! She had been groomed several times before without issue! After some back and forth, we were told that they would need to talk to their corporate office to determine liability. I kept calling for an answer after not hearing back, but never heard back. More than anything else, we were stunned by the gross incompetence shown by the groomers that they would brush her hard enough to give her red marks! Do not give Petsmart (especially its grooming salon) your business when there are so many amazing groomers throughout the city.

I ordered one Top Fin® Captivate Starter Kit online from PetSmart around 7 a.m. this morning and received confirmation of delivery for today. Approximately 3.5 hours later I received an email stating that they had cancelled my order...with no explanation given. My credit card currently has 2 identical charges pending for this item in the amount of $100.08. They don’t seem to know what they are doing. WTF

Horrible user experience, so hard to place order, items on shopping cart always disappear and always cancel my order. will not use it again!

I'm very upset with how PetSmart treated us today when we brought our nine-month-old show-quality Dogo Argentino puppy in for grooming. We had an appointment, and they said it was perfectly fine to bring her. She is not aggressive, but we brought her in with a muzzle on because she chews furniture and we didn't want her chewing up our car. As soon as we arrived at the store, we took the muzzle off. She played with other puppies and children and was a perfect dog inside. They refused service because she was muzzled when we first came in. Online, the only thing it says about muzzling is that they won't take your dog if she's aggressive and must be muzzled. Other customers were touching her and loving on her, calling her beautiful. Kids were also petting her and showing affection. She was a perfect dog. There was no reason she couldn't be bathed. I have four other dogs that go here, and now I will not be returning. The Griffin PetSmart location is absolutely ridiculous. We went to PetSmart on the same day, and they took her without any problem. She is getting a bath, her teeth brushed, and the whole Christmas package. I do not recommend the Georgia Griffin PetSmart location. Very disappointed—completely unacceptable. PetSense made it clear that it seemed like PetSmart just didn't want to do our dog's grooming.

This review is about the online, app and text support. I changed my email and could not get the technology to accept a new email. I tried tech support and all they did was create a new account while loosing all my grooming records. Now I can't even schedule an appointment online. Trying to use their technology and tech support is frustrating and a total waste of time.

Never again will I order from this place I figured I'd try it despite all the bad reviews but wow they are horrible. Put my order in online to have it delivered to my house and then received an email telling me they had one item ready for pickup at the store? When I called to fix it I was told they don't know how to send it to my house so now I have to cancel my order and then wait 9 days to get my money back!! Never again. I don't know how they stay in business. Also wasted half an hour on hold while at work waiting for them to cancel my order.