PetSmartReviews of petsmart.com

I ordered a pet carrier online and they kept telling me to enter my credit card information over and over. I suspected something was wrong so I sent them an email but saw it wouldn't be read for 2 days so i went to my bank statement online and saw that there were 3 pending charges for the same thing. I immediately called PetSmart and told the customer service person that I wanted them off or I would call the Police. She took forever to find my information and said since they were pending, I would not be charged. I sent a notification to my bank telling them that I only wanted one of those 3 charges and that I had been tricked into ordering 3 and what can I do about it? The customer service person said to talk to my bank about it as there was nothing she could do since they did not go through. I told her that if they do go through I would call the Police. I have had my credit card hacked twice this year and don't want to go through this again. There is something terribly wrong with PetSmart's online ordering site. They need to revamp it. I will not shop at PetSmart again online. It seems this is a usual thing with this company. Untrustworthy to say the least!

They're lucky they got one star LOL absolutely horrible when placing an order it took them forever to request the order from my vet then when my vet approved it they canceled my order they said it took too long they need to coordinate with each other I will never purchase from them again

I went to buy a Bella shark in another fish that was in the same fish tank for my daughter and Yvette and Shaun refused to sell it to me because I don’t know what size of fish tank I have they said I need to bring water after that to see if it would live in the water I asked to see their policy and they refuse to let me rudely wouldn’t give me corporate‘s number I had the worst experience and I’ll never go back discrimination disrespect

Went to pick up my dog after her grooming appointment. I was excited, my pup was excited, she looked and smelled clean and then my bubble got busted. The Rude grooming manager pipes up and advises me that next time there will be an additional charge. Not anything friendly just about as pissy as you can get. I was shocked. Apparently, they had a hard time trimming her because she wanted to sit down. Yep, she’s a bit over weight! Yep, they are supposed to be the pros! Yep, she is a good dog but a bit lazy. I can think of much better ways to handle this situation other than being a rude, pissy, wine bag about this situation. Will not go back to Petsmart. Lost a customer.

Try to exchange an Aquarium canister that I purchase the day before in another pets smart store with the receipt but trashy piece of cunk manager said that he didn't have that item at his store so he denied to make the transaction. He made me drive from his store 13100 Tamiami Trl E, N, to Pine Ridge store but instead of exchanging the Item $260 I ask for my money back I will never buy here again!!! Thank you next!!!

They Asked us to come in because they were ready for us. They weren’t, our dog has hip Dysplasia. They have done his nails before and did an excellent job. But this time the wait was so long that he had to stand for too long of a time. I explained but they didn’t care and told me not to bring him back. I left crying.

Since they support Black Lives Matter, I will not be shopping there any longer. I wouldn’t mind if they said that we need to increase our dialog in light of these events but to outright support this group is ridiculous.

My father-in-law just passed away. He had recently bought several items from the store, which I attempted to return in accordance with the instructions on the back of the receipt. When the assistant manager would not accept some of the items, I called customer service for Petsmart. The customer service representative agreed that the items should be accepted, and communicated this decision to the assistant manager in a three-way call with all of us. After we ended the call, the assistant manager called the store owner, who then refused to accept the products. His only reply was that he had five children to feed, and it was difficult to make money if he allowed such large returns. I called customer service again, and they said that they would escalate it to which I have not heard back. This was over three hours of waiting in the store with the products. The store manager was Mr. Stanley at the Petsmart in Cleveland, Tennessee.