PetSmartReviews of petsmart.com

Made a grooming appointment a month out and on the day of her hair cut they cancelled it. Then called to reschedule it would be 2 week out I'm done with PetSmart. I would not take your pet to them.

I go into the store to buy essentials for a new dog and asked about exchange policy at check out. I was told that I can exchange with the receipt. The next day, I go in with my daughter to do the exchange. upon our arrival, I speak to one of the cashiers to explain the situation to see if I needed to leave the items with her. She was very nice and took the bag from me and asked for me to find her at check out. I look around the store and I pick extra items as well. I go find the cashier to proceed with check out. She asked me to patiently wait for the manager to Authorized the exchange. I wait for the manager at the cashier for like 15 minutes. A very rude man shows up at the cashier accusing me in front of my child and a store full of customers that I did not walk into the store with this bag and he looked at the cameras! I asked him to look at the receipt and ask his employee about me handing her the bag ! He then threatens me to call the police. I asked him to call the police and I will wait for them. At that time I called into PetSmart HR and left them a message to their voice mail reporting such disgusting and unacceptable behaviour from their manager. The manager came back trying to say that they will need Authorisation from inventory department to proceed. I was not interested into listening to his lies and asked him did you call the police? He said no. He did not apologise or tried to say that this was a misunderstanding. I asked him not to talk to me tell the police get here because I will be the one calling them to report this! Two officers shows up to later find out that he did call them but later found out it was a mistake or misunderstanding. That manager was not interested in providing any customer service at all , but rather accuse good binding tax paying citizens with crimes with zero ground evidence. I don’t know what kind of training or hiring policies PetSmart currently have. However, they are responsible for their own manager misconduct, incompetence, humiliating, and threatening behaviour. This is a place where pet owners go with their kids to be treated like criminals! It is simply disgusting and sickening. I was and still am furious on how a manager could spit out so many lies at one time about reviewing the cameras , calling the cops, and the returning policies thinking that it is ok and will get a way with it. I’m still hopeful that PetSmart will do the right thing handling such serious situation. You would think with everything that is going on in the world pandemic wise that people could do better as human beings.

due to the error that petsmart always makes with my phone number I found out petsmart sells your personal information to the democratic party to solicit phone calls and texts they are the only ones that make this mistake. And the constant phonw calls know this info. Shame on you petsmart you just lost my buisness

At the Mesa, Az. 6632 E. Mckellipps, location I took my dog in for a grooming which was a bath and nail trim and paid extra for a teeth brushing. I went and picked him up and when I got home and was giving him treats. I notice his nails have not been touched. I call PetSmart and asked why his nails aren't trimmed. That's when they proceeded to tell me that the groomer couldn't do his nails by herself. And they aren't allowed to help each other. Because of Covid.. And then she had the nerve to tell me to take him to a vet and have him sedated to get his nails trim . Like it was no big deal. These people are the most incompetent people. And using Covid as an excuse as to why they could trim his nails.. Unbelievable !!!!! I have been a customer for many years but as of today I will never go back to PetSmart and you can bet I will tell all friends and family just what a ripoff they really are. And to tell me to drug my dog because they have no clue what they are doing. They can't figure out how to trim a dogs nails and be safe at the same time. They were not practicing social distancing groomers were standing next to each other in the back and at the counter so I fail to understand why the groomer could not be assisted in a nail trim. A nail trim was to sole reason I took him in. So for 46 plus a 11 dollar tip $57 We got a bath.. And they weren't even going to say anything about his nails. I had to call and ask why it hadn't been done. Bad business practices and even worse customer service. To tell me to have my dog sedated . Because of their lack of competence. Now I have to try and find someone else to trim his nails. So I wasted money time and put him under stress and anxiety for what?

I was just in your Franklin,IN location store #3060 shopping for an ASPCA charity event tomorrow and the girl started out nice helped me find clearance stuff once I explained what i was shopping for as I was filling my cart she stood in main aisle and ask me to wear a mask I explained to her my doctor said I fell under the exemption so she then told me next time Ihad to do curbside. i am shopping for an animal oeganization as nd need to be careful of the products i buy i can't do that online and you don't want my busines overlooking the fact that i do all my aminal needs shopping there, so i went straight up to check out and not only fid I not get everything on my lust I felt humiliated in front of other customers andsince I can't wear a mask per doctor I was descriminated because you don't want me inypur store!! Instead of spending 500.00 I only spent 240.00 shame on you Pestsmart I will not be shopping there again and I will make sure the rest of my community doesn't either.Here is my reciept #T-C101101 3060/101 6690 3060 101 08072020 is barcode number

We ordered 24 cans of cat food totalling 54.96 from petsmart. They said these were on sale and took $14.96 off, making it $40 and no longer free shipping. So we paid the $10 shipping since the total with HST was about the same. They shipped us 4 cans! With shipping and tax it came to nearly $5 a can! And we don't have food for our cats. We are both in our 70's, my wife is very vulnerable to Covid so we need and rely on shipping. What a horrible campany-if you can only deliver 1/6th of an order tell your customers so they can shop elsewhere instead of gouging them on shipping so you can sell 4 cans! The shpping was more than the few cans they sent us cost. Stop treating Canadian consmers as sheep to be fleeced-if you can't do the job tell us don't treat us as garbage!

Pain in the A to do an online grooming apt...says my dogs is listed but won't let me reg or change anything This is wjy i hate online communication

My daughter and I bought two bunnies from a breeder/shower and thought we’d stop on the way home for cages and other items so I checked online for the Huntersville store hours to make sure they were open. Their website says they’re open until 9 pm. We arrived at the store around 7 pm only to find a sign posted on the door that stated they closed at 6 pm. A company this large should be able to post correct hours on their website.