PetSmartReviews of petsmart.com

Pet Smart Website is complete garbage. I have tried to log on multiple times to book a groom session for my dog. It doesn't recognize my log in info. I have updated the password, it still doesn't work. I tried to create a new account with a different email, that doesn't work either. Complete garbage!!!!!

Ordered fish food on July 26th. Received order confirmation email right after placing order. Received order shipping email August 1st. Called on August 12th to find out where order is. Was told there was a weird code in the system and it meant FedEx had lost the package, so the individual said she put in a new order and it would ship soon. Called again today, August 19th, and was told there was no record of me ever having called, but that "they were about to make the shipping label." Explained the situation, was put on hold for 10+ minutes (10 minutes from when I started timing) and was ultimately credited $15 and told it would ship within 1-3 business days and arrive within 3-5. So, if I haven't received it by August 26th (a full month after ordering it) call back. At this point I'm at the "I'll believe it when I see it" stage and have ordered my food from somewhere else as well. If it's still not here by August 26th I'll be calling back for the full refund, whether it's shipped or not. Honestly, I could've purchased a horse, purchased a cart, taken driving lessons, started off across the country to pick up the fish food and headed home, and been back before the month is out. Suffice to say, I won't be a customer any more. Will update if I actually receive the food by the 26th. (& actually, I'll update if/when I really do receive it! It'll be an interesting pandemic non-saga.)

Way to avoid bankruptcy during covid-19. Petsmart in Oklahoma City is excepting ZERO returns. Not even the item i brought back still wrapped in plastic. (It wasn't food) ghetto! Bye $75. For carrier that was too small. I don't mind donating items but I thought "we were all in this together" my household is down a bread earner too. I was going to exchange for bigger size. But now I'll do my best to avoid your store all together. I mean c'on I even had my receipt that showed i just bought it the day before, you savages.

Adopted two kittens and that very night one of them started coughing and sneezing. Had to take to vet twice at a cost of over 300.00 including medications. Now the other kitten is sick so I'll be out more money. Called the store and was told, sorry, not their responsibility and that's why they only take cash for adoptions. Which I had to go to the bank and get cash -- which incidentally was 200.00 for two kittens. Also asked why didn't I use their vet? Will never buy ANYTHING from them again.

Maybe it’s due to Covid but the online order process here in Fayetteville is trash. I made an online order yesterday at 323pm and here it is Monday at 921 and I’ve heard nothing from PetSmart. My fishes are hungry. I won’t be using online order anymore.

I made an appointment for a bath and brush for my standard poodle and when I got there the workers were extremely rude to me and told me “we may not be able to clean her ears if she tries to bite us you’ll have to take her to the vet”. Not even 10 minutes after I dropped her off I got a call saying I had to go pick her up because she bit the worker twice. She’s never bit anyone before and has gone to the groomers 4 times before and they had no issues with her. So this leads me to believe the petsmart groomers were being mean to her and hurting her which led to her biting. I will not be bringing my dog back here because they were extremely unprofessional and they should not be trusted with anyone’s pets.

If you get PetSmart there are Insurance to get your dog to have maintenance done and all that for nothing but lies once they get ahold of your credit card and if you don't read the contract they would still take money out your checking account so please be Beware sure read your contract.

Worst customer service and goes against ADA guidelines. Would rather lose business and a kick a loyal customer out, not sure what manager was thinking when he told me he didn’t care about ADA law!! Never will step foot in there again!!