Elena N.
PetSmart in Richmond Hill
PetSmart in Richmond Hill, Ontario is one of the worst places to shop for your pet! They are liers and cheats! I paid for the obedience classes for my puppy. The instructor had the best reviews. After two classes I got a call that he is no longer there and was offered another instructor. I didn't come to the 3rd class as my puppy got sick. When I was ready to restart those classes, one of my friends told me that the new instructor is not professional and she reads instructions from the book. Based on that I requested a refund that I was told I can get if I don't continue with the classes. I called the store, was put on hold for 15 minutes, then someone by the name Elisa answered the call. She was rude, cutting me off, telling me that she is not interested in my story. When it came time for my refund she was only willing to provide me with the difference! I told her that I want a full refund as it was not my fault for them not having a professional trainer. She told me that if I don't agree to her "offer", she will hung up on me as she is not interested to continue this conversation. This is a perfect example why I will never shop at Petsmart anywhere ever again! My puppy is only 5 months old. That is how a business loses a customer which could be a loyal customer for the following 15 yrs. spending thousands of dollars there! It takes years to build a loyal clientele and one stupid employee to ruin it in a few moments!