PetSmartReviews of petsmart.com

I love going here. They are so friendly, greet and love all over my babies and they never let us leave without a treat for each one. Extremely helpful and knowledgeable as well.

I recently answered a pet smart survey in which I had negative answers due to an incident which happened in 2008 in a Pet Smart store in Latham, NY. Well the following day I got a call from the store manager named Jeff, who apologized to me for what happened 13 yrs. ago. Jeff had me come to the store and issued me a refund of a balance which was due to me. I indeed was not only stunned by this, I was also very appreciative. Jeff in my opinion is an Absolutely Gracious, Pleasant and very Professional Person and Manager. Jeff is indeed am Asset tp Pet Smart!!!

I took my dog Loki in for a grooming appointment at the PetSmart on Eubank in Albuquerque. Meranda took really great care of him. She done a wonderful job. She went above and beyond to make sure my dog was as comfortable as possible. I do not normally trust anyone with my dog but I was told about hoe great Meranda was from a friend, so I decided to give it a try. I'm glad I did. She was also very patient in explaining everything they were doing with him to me. PetSmart is lucky to have a employee like her that puts all her attention on the animals she is working on.

Jennifer at PetSmart helped me find the correct food for my elder cat. She was busy with her other job but immediately stopped to help me. Babe, my cat had not eaten in several weeks. Jennifer helped me find a gravy food & Babe ate this food that night. Thank you, PetSmart for having this special young lady there to help me.

I went to the PetSmat in Chicopee Massachusetts looking for a particular treat for my dog. the shelves had all varieties but the one I wanted as I was going to the register an employee was coming in from taking care of carts and I asked him for help. Steve was more than happy to help and went over the shelves then checked a supply room which produced 7 bags of the sweet potato wrapped in chicken treats I was looking for. Kudos to Steve for seeing that I got what I went into the store for. PetSmart has done well with having this young man as part of their team.

I bought a fish tank with a divider, so I could have a beta and other fish together and I love it! Petsmart is very helpful ...they have a very good return policy . Also , I bought a beta that wouldn't swim, and they took it back and let me get another one..

I just received a voice call from a manager of Pet Smart, concerning a review I posted of my most recent pet grooming experience. I was initially stunned that my review was even read, but to actually be given a call to further address my concerns was shocking. Without saying any names, I want to start off by saying that this person expressed both concern for my furry little friend (puppy) and myself as well as genuinely trying to resolve any harsh feelings that I may have had with any Pet Smart Associates. You know who you are, and I appreciate your dedication to your trade, your employees, your customers, and the furry paws you care for day after day. Thank you for being wonderful. As for the groomers I hold no ill will toward any of you, and I believe you did a good job the best that anyone could ask for, and with patience and understanding in time you will go on to do great jobs. But hey no matter how hard you try you can't please everyone, but just remember; "For every one person that hates you, two people are going to love you". 😉

We took our new puppy to training. The trainer was very knowledgeable. We could not finish the classes but the trainer allowed us to come back to finish even after several months had lapsed. She stayed in-touch with us until we were able to bring our puppy back to finish the classes.