PetSmartReviews of petsmart.com

I scheduled my labradane for a complete grooming. Nails, earth bath, paw shaving, ears, teeth the works. I was told the grooming would take 2.5-3 hours. I got the call to pick him up in under 2 hours. I asked how he did and the groomer said "he did good". I paid $80 for all the services and drove home. Upon arriving home, I looked my dog over and found that his paws were not trimmed, nails were not grinder or smooth. They were extremely short, jagged and splitting from a very short clip with no grinding. Not sure if teeth were brushed. Ears were dirty and oily, obviously not cleaned. I called back to store. The groomer in question had already left(It was a Friday). The girl on the phone said we don't usually shave labradore paws, it causes their hair to grow like crazy. What? Of course the hair is going to grow back. My veterinarian had never heard such a thing of any breed. I had obvious paid for full grooming services and they picked and chose the easiest tasks just to get by and go home. Very dissatisfied with the Findlay, Ohio store and the services my dog received. I would upload photos, but the option is not available. The girl I spoke with said I could bring him back over to have the paw shaving done, yet to drive 45 mins back to the store to have services done that knowingly should have been done the first time? I feel my dog was put in the hands of inexperienced groomers with questionable integrity, and I will not subject my pet to that again.

My regular groomer Amanda was out sick so I got a girl named Kat instead. Should have not gone forward…. My Shih Tzu was there for over 4 hours and got the worst haircut you could imagine. She cut his tail and his mustache so awful!!!

PetSmart I bought dog food during the holidays when it was on sale and opened the bag to find it full of cobwebs and maggots. I called customer service and since I purchased it on 11/3 and opened the bag on 1/6 it was outside the 60 day return window and they can do nothing for me but offer me coupons. Absolutely disgusting, I will not purchase from you again!

If I could give it a negative 20 I would but it's not allowed I went to the PetSmart on man avenue in Reno Nevada last night between 7:00 and 9:00 and I had never been in there before I was going to grab a couple dogs sweaters but I had stopped and talked to this lady for so long I don't know I changed my mind and I petted the dog I was talking to and I walked out and the manager chased me out of the store telling me my associates saw you steal from us and I'm trying to run I said no ma'am I didn't steal anything from you I don't steal and she said I'd like you to come in here and dump out your purse so I went back in and I let her go through my purse there was nothing in there from PetSmart nothing and I tell you I've never been so embarrassed in front of 10 or 15 people in my life all I did was go home and cry so if you ever want to go to PetSmart do not I would ban all of the stores I would not go to the one on man but that is how they treat people that maybe look like a thief in their eyes I don't know but the manager that was working yesterday should not be in customer service and that would be a date of January 3rd 2026 between 7:00 p.m. and 9:00 p.m.

We t into the store on Silverado ranch in vegas and the manager was the one they called to help me. He told me they didn’t sell that product and I told him I come in every week and buy it. He pretty much called me crazy cause I told him I have receipts bc he was so adamant with you are crazy lady we don’t sell it. Thru have a pate and one with grace it’s Recommended by my cats bet cause he had a blockage. I left went to the store 5 miles away and they had it . The manager there printed me a copy of receipts for a full year to prove to the manager at the other store who called me crazy would know that they so carry it. That way I could find out if they would restock it. I went back and he looked at the receipt told me it was the pate one. He was wrong cause my cats don’t eat pate period. The recipes show the right one. I went home and called customer service and they had the info needed and shows it was the one at that very store the manager said they never carried. Thank God for customer support. I hope the corporate office gets this complaint cause this man over sees employees and needs to be retrained cause he was flat out wrong and didn’t know how to handle it, maybe having a very lazy day or a bad one but to not even say I was wrong or I’m sorry it’s unbelievable, a manager should always show the good side of a company and this one failed. I didn’t scared or throw a tantrum or even raise my voice. I just wanted the product not have to travel 12 miles away to the next store or st the most let me know if your going to get the product I was looking for in soon. That’s it. All this manager could do was lie and not care to uphold the professional standards of petsmart or have the decently to help a customer. Debbie Matthews

The groomer took four hours to cut my small standard poodle thats 7-10 pounds and the cut was poorly done. My poodles claws were not clip at all. I called the complaint line and was put on hold forever. I went to make my dog another appointment at another Petsmart location in Wisconsin and was advised in the app to call the store. No we will not be calling, no we will not be back to Petsmart, and no I do not need to explain my feelings about Petsmart poor grooming service.

Zero stars if it were allowed. I had a 75 gallon tank that was bought brand new. I was gonna start a saltwater reef. After going to a local pet store to get 70 gallons of R/O saltwater to fill the tank with. And also bought live sand and live rock. After filling the tank with yhe70 gallons, I noticed a leak coming from the corner of the tank. So, I syphoned all the water back out into 5 gallon buckets and totes in my living room, took all the rock and sand out and brought the tank back into the Owensboro, Ky store. Upon entering there was a girl at the register that just stared at me and finally I had to inform them I had a return. She proceeded to mumble something to me and I asked her what she said. And she asked me to come to a different register. So I did. By that time, the manager, Brenda, was up there. I told her my dilemma and how upset I was and all the stuff I had to undo because of a faulty tank that was 9 days old. That’s when I saw a tag on the underside of the tank that said sell by 11-25. I had bought the tank in 12-25. So a month later. Which probably doesn’t mean much since it never had been used. But, she asked what I wanted to do and I said I really need a tank since I have a living room full of water and rock and a stand I spent 300$ on to fit that tank. So, they had one on the shelf. So we lifted it up and put it on the cart. I looked at the corners and there it was again. Another crack!! So I said I don’t want this one and she proceeded to tell me that I could fix that with silicone. I said I want a new tank, not a project. That’s when she got an attitude with me. Why would I buy a new tank that needs immediate repair just to hold water?? So I asked her if she had any in the back and she said no. So, I saw another one that was being sold as a set. With the base, lid etc. I said I want that one. She said you can’t have that one it’s in a set. I said you need to make this right because your product was defective she told me “ we didn’t make your tank leak” I said I know this but it was your product that did! So she reluctantly said I could have that one. When we lowered it off the shelf as I was in line to do the return I was looking at the corners and low and behold!! Another crack in the same spot. So I said just give me my money back and I’ll go find one elsewhere. So they refunded my money. But the kicker is, they put those broken tanks back on the showroom floor to sell!!! WTF so, I will never spend another dime at their store. What a joke. Very disappointed in this location. Buyer beware.

Please do not take your dog to the monkey juncktion wilmington nc,grooming, the manager name Sarah, is very rude, I am from wilmington,and I never experienced that before.never take a member of your family there some people don't belong around your pet.