PetSmartReviews of petsmart.com

If i could give a 0, I would! Recently bought a basking bulb for my Uromastyx and only a day of use, the bulb has already gone out! I have contacted my local petsmart about the issue and wondering if they could do an exchange and they said they could not do anything during the covid-19 lockdown. They even suggested a buy a new bulb in replacement for the one i just bought yesterday! I didn't even want my money back. I just wanted a working bulb to keep my Uromastyx from freezing to death! A shame Petsmart could not fix the issue they intially made!

I took my Shitszu for grooming at Chantilly PetSmart and Aimee was the groomer for that day. I parked my car in the parking lot and called the grooming salon for a curbside drop off. Aimee picked up the phone and asked me to drive to the front of the store to drop off. I did like she asked me to, but when she came out she was yelling at me telling I should park the car in the parking lot and bring my doggie over. I was irritated but kept it cool thinking Aimee is having a bad day. I just started having conversation saying someone on the phone asked me pull over to the front of the store. Aimee snubbed me saying “I did not ask you to do that “. She was rude for the rest of the conversation. I wanted to take my dog and leave at this pout but did not do that as she badly needed grooming. Again when I picked my doggie up, I was disappointed with the haircut. Her hair was cut too short and she looked really bad. Please do not go to Aimee in Chantilly PetSmart.

My pet smart is not all smart because there are several beta in there store with molded at the bottom and very ill. The water for the hamsters,mice's, and the guinea pigs there water is so low. If you are going to sell pet take care of them. Let's change this not for us its for the pets at there stores.

Took my cat in for a grooming, When I took her back home she was bleeding from the stomach and scared as well as she was horribly shaved absolutely awful work. I don't reccomend petsmart as she came back scared and afraid and she has to sleep with a blanket now. Horrible company.

Called the store in Amherst for about 4 1/2 hrs for a script for my cat that was placed online on Thursday 1/6. My card was charged on 1/7. Called them on 1/9 to see what was goi g in and explained my situation. Spoke to 2 different store reps and they told me how I could pick it up today. I finally get everything squared away go pick it up and was told they would have to charge my card again and when Corp sends them the script they can cancel it and refund my card. Neither of these 2 employees tell me that in the 4 1/2 hrs I talked to them all day. When I called this morning the first time I told the girl if I had to I would cancel my order and get the food at the vets she said no all I have to do is call the vets. That’s what I did until I got to the store to pick up the food.

I am a faithful customer of PetSmart, but I find myself in the horrible position to lodge a complaint about one of your locations. This situation occurred in Ottawa, Ontario on Saturday, January 9 at around 12:45. My daughter just adopted two little bunnies and she needed some supplies for her hew charges. She looked online and was faced with a dilemma because there were stores that had some things she needed, did not have others and vice versa with other locations. She called to find out if she could come to the locations and order at the door and was told that would be okay as long as they weren’t too busy. We first went to the Merivale (meadowlands) location and they were more than happy to help ( in spite of being a little busy). The staff at this location were polite, pleasant and very helpful. We then went to the other Merivale location in an attempt to get the items we could not get at the first location, when we got there the two employees were just standing at the cash area and talking. When one of them came to the door she was quite rude and essentially refused to even entertain getting my items stating they were busy. As I said, they didn’t look busy and no customers were there at the time. I was put off by her needless rudeness, it was completely uncalled for, feeling a little angry at this point I said I would go to Pet Value to which your staff replied “go ahead”. I have noticed rudeness from the staff at that location in the past and I’ve let it slide, this time it was so unwarranted I need to say something. Btw, I did go to Pet Value and they were more than happy to assist. Sent from my iPhone

So they hardly have anything on their website. Most of the things have less than one star. My main problem is that you can't cancel an order if you place it and it just doesn't tell you some things, like I ordered some fish gravel that was black and after it confirmed they told me that it was out of stock so it automatically changed it to bright pink. All the help section is automated bots. Petsmart's website makes me want to fist a cheese grader.

I put a delivery order on dec30/2020 Said it would be delivered between 2pm and 5pm at 4:55pm i check status said order was cancelled. So i called called customer service after an hr on phone with them explained i could not pick up hence why i go delivery they said it would be delivered within 24 to 48 hours.on jan 4th 2021 i get a email saying my pick up order expired and was getting a refund knowing i only had enough dog food to get to tuesday and im on limited income. So i emailed them back they offered 10% discount on next order i said that does not help i need food for my dog i was told that is all they could do. So here it is thursday still no refund. Plus the 13 dollars i used of my treat fund u get for buying fund will not be applied back to my account. I advise not to use petsmart as they only have loyalty to their money not customers.