PetSmartReviews of petsmart.com

On Feb 14, 2021, I ordered petfood using Doordash delivery. The order was to be delivered on Feb 15 between 3-7 pm. No food showed up & no contact from the store/online. When i checked online, it said the order 43169424 was canceled by Doordash at 130 pm. on Feb 15. However, no one called either. I called their contact center on Feb. 16, talked to Jordan and they had NO idea why it was canceled, and he could not do anything. I had to reorder the food, and he apparently cancelled my order, which I found out I t was not true. I reordered on Feb 16 morning and the Doordash option was unavailable , probably because we had our snow storm the night before. so I chose the home delivery #43180313 because Jordan told me that it would take 1-2 business days, which would be okay as I am on my last two cans of food. To be sure, I called your store at 12 pm and got a really rude associate, when I asked about my orders and the delivery time. he said that it will be 2-5 business days to get the shipping and if I have issues with Doordash, I should be calling them. Petsmart apparently is not responsible for Doordash's delivery and cancelation. He did not bother with looking to see if my Feb 14th order or offer any help. Jordan did offer me a $10 credit towards my second order. Today, I called the contact center and see if there is anyway to expedite the second active order. Audranna said that the first order 43169424 was still active , and the store should have my products. however, she could not change the delivery status. it was also interesting that she suggested that I could contact doordash to delivery my first order. I told her that I don't have info for Doordash. She then offered to call them. At this point, I have NO trust in Petsmart because obviously, the process is inconsistent, and your associate is either overwhelmed and do not care whether my cat has food. I did tell him that I am running out of wet cat food. also, Audranna said that I have to call her back to cancel the second order because the store is not open yet. p.s. Petsmart is an American organization so their contact center is in the U.S. i am sharing this so that no one else has to go through this horrible experience. Buy local, buy Canadian and #dontbuyfromPetsmart #PetsmartDOESNOTCARE #PetsmartBADservice ☹️

The website is complete garbage. I am surprised that such a large company can have such a bad site. It never allows me to log in and I have to change my password a million times. I just want to book a groom session. Why does it not work! Garbage!!!

Well besides the 20+ minutes of waiting and several people being served before me without question. I purchased a 3 fish from here and they apparently had slime disease and killed my whole tank. I would not advise buying fish from here.

I took my 8 year old dog to get groomed at Petsmart in Phoenix,Az, I-17 and the #101, like I had for several years. It always takes an hour as she has short hair, no haircut, just a bath, nails trimmed, and grinded and clean out ears. After two hours, I went to the grooming section where I was told it would be another hour, as the groomer got behind. After an hour, I went back and my dog was still wet around the neck and legs. I asked they dry her and my dog, Amber, was "digging her heels", not wanting to go back to the grooming section. After 20 minutes, they called me and said she was ready.By now 3-1/2 hours have passed. They offered me a 10% discount but I had already paid. Amber was literally running out of the shop, which was strange. When we got to the car, she got in the back seat and was holding her up her paw, that is when I noticed 2 nails has been cut way past the quick and she was in obvious pain. I asked the manager to come out, which she did. She had me take Amber to see the in-house vet, who said it was cut below the quick but likely would not get infected.The manager gave me rubber footies for Amber to wear. My problem, besides feeling terrible for my dog, who I rescued at 8 months, is that the groomer never owed up that they had overcut her nails. I will NEVER go back, and wonder if they were delaying me because they were trying to stop the bleeding from her injuries!! My beautiful Amber moaned in her sleep for several nights so I know she suffered, I ended up giving her canine aspirin in hopes it would dull the pain. I never got a follow up call although I had been a long-time customer. Totally irresponsible and they lost a customer.!!

Terrible customer service. I was searching on petsmart website for a better dog food for my dogs, and then ordered. It was a bit expensive for what I thought was 14 pounds, but turns out it when I received it, I found out it was 14 oz. I called their customer service # because it seems like that is the only way to return something. So, if I mail it back, I have to pay for shipping, plus lose the shipping cost that I paid which in total would be more than a third of the purchase price. You would think customer service might want to keep me as a customer, and let me order a different food and apply what I paid toward a replacement. Nope, they stick it to you with all these shipping costs and make it difficult so you just don’t return it. Never again will I buy from them. I should have stuck with C H E W Y. Big mistake.

I ordered a bark collar that worked for a week. I tried to call the store and after 5 min of are you calling for fish, or adoptions I was put on hold where repeatedly I was told how important my call was to them. After 10 min I was told they were to busy and to call back. Im out $60. plus another $20. for a no bark EGG that also didnt work. I don't feek like an important customer.

I ordered 2 pee pad tray online and right away I was charged the total amount to be able for the order to go through. 3 days later, I received a text message that petsmart charged my credit card again for the same amount that I already paid when I ordered online the first time. So I was charged twice. a few minutes later, I received an email from them said that due to availability issue that my order was cancelled. So why charge me twice when they didn't even complete my first order? Very bad experience with them is an understatement. Don't ever shop with them. PetValu and Ren's Pet are so much better services.

I took my 16 1/2 year old dog to be groomed at pet smart in East Amherst ny. The grooming is absolutely the most unprofessional cut she has ever had.not only that I was lied to by two groomers as to why it was taking three hours to groom an eight pound dog! None of the groomers were wearing masks, I even asked one groomer to put a mask on properly, on her chin only! The groomer was abruptly and harshly moving my dog so she could shave her, shave a yorkie! Who shaves a yorkie? She has razor burn on her bottom side. Please don’t take your dog to petsmart for grooming!