PetSmartReviews of petsmart.com

The worst experience EVER!!...my 11 yo dog had an appointment with Alivia for 11:30 am at the only store located at Yuma, Arizona on 03/19/2021...arrived at 11:00 am and was told to wait outside for Alivia to show up. At 11:30 am, another lady after finding out Alivia was not coming (she was not supposed to work that day) told me that because my dog medical history (my dog had ONE seizure 11YEAR AGO when she was a puppy) she needed to be rescheduled in order to meet her “special needs”...my dog DOES NOT NEED and NEVER HAS NEEDED any special accommodations the past NEITHER at the veterinary office NOR any other grooming salon...I was never asked about my dog’s medical or veterinary history when I was setting the appointment over the phone...Awful service!!....I will never come back to that store for any reason....

It has been 6 days since I first contacted Petsmart CS that the website would NOT accept any of my 3 credit cards nor could CS put the charge through. I have still not heard back from Petsmart, who was supposed to correct the error within 2-3 days. The checkout failed to verify my 3 working cards, Visa, Discover, Am Ex, from different banks. Each bank verified the cards were active w no problems and that they NEVER received any approval requests from Petsmart. The checkout also did not give the option to use PayPal. The PayPal square was greyed out. I tried different browsers, verified personal information on credit cards, opened second Petsmart account in sister's name & cards, tried different phone numbers, emails, nickname and nothing worked. I contacted CS 3x and spent over 2.5hrs. I WAS PREVENTED FROM MAKING A PURCHASE ON YOUR WEBSITE, FOR NO VALID REASON, & NOW THE PRODUCT IS UNAVAILABLE! PETSMART HAS MANY COMPLAINTS ON SOCIAL MEDIA AND IS AWARE OF THIS PROBLEM BUT DO NOTHING ABOUT IT. WHAT KIND OF COMPANY IS THIS? FYI: I purchase all my needs on-line to, prevent going into stores, and have not had any other site fail to verify my credit cards, ONLY PETSMART.

My senior dog (13 years old) was groomed at PetSmart on 3/12/2021. His nails were cut too short and one of them was bleeding. I was not informed of this upon picking him up from the salon. We got into the car and he whimpered and cried the whole way home, and his nail bled all over my clothes and the car. If he was in this much pain on the way home, I can't imagine how it much it must have hurt when it happened. I am appalled that the groomer would do this to my dog and not even mention it when I picked him up, especially since he was actively bleeding. I will never take my dog to PetSmart for grooming or buy anything there again.

If I could give them zero I would. Go to independent fish stores to buy your fish, where they know how to clean up their fish that get shipped in. Here, I made the mistake of buying fish that they just had shipped in and my tank was immediately (in just over a week) destroyed with the parasite that causes ick. My fish are almost all dead now and I am scrambling to save the few I have left. If you think you can save money here think again.

IF THERE WAS 0 STARS I WOULD GIVE THEM IT. I TOOK MT DOG TO THE PET SMART ON 3164 DOUGALL AVENUE THEY DID NOT DO WHAT WE WANTED THEY GOT RID OF ALL HIS HAIR. AND ARE EXEPENSIVE FOR WHAT. THERE SHAMPOO STINKS STINKS! MY DOG IS BOLD BEACAUSE THERE PERSON TAHT DID IT DIDNT KNOW HOW TO LISTEN TO WHAT WE WANTED AND DID WHAT SHE WANTED. ALSO WE LET THEM KNOW THAT MY DOG GETS COLD RLLY FAST AND TO TAKE CARE OF THAT MT DOG WAS SHAKING WHEN I GOT HIM! VERY DISAPPOINTED I WONT BE BACK!

Petsmart Oro Valley, Arizona At this location on Saturday the employee Kersten was a bit dismissive . She bagged 1 angel $5.99 1veil angel $4.99. When they were rung up they came up $5.99 each. The cashier called Kersten and she said they were both$5.99 . I went back to look and she had pulled the $ 4.99 tag and slid the $5.99 tag over. This is not only wrong but I think illegal. If you must but aquatics from this location and Kersten waits on you I suggest taking a picture of the tag so when she pulls it you have proof

DO NOT USE THEM. Take your money then don't send anything. Don't reply to any emails. You will have to go to the bank to get your refund. Look elsewhere and save the hassle

Review for PetSmart-Dulles Landing, VA I was so excited to have this new PetSmart close by with a grooming saloon, but not worth it at all. Do not go to this location to get your dog groomed!! I've taken my dog to couple of different places for grooming but never had this kind of experience. First of all it was hard to get an appointment when I needed, after long wait finally I got an appointment due to one cancellation. I got so excited and took my doodle for her appointment next day. When I walked in the groomerJennifer.w checked my puppy and said there are no other problems but she will have to charge extra for the special shampoo since the puppy has some matting and also for the nails and plucking hair from her ears, on top of full package price and will let us know if there would be any extra charges when we pick the puppy up . She charged us double the price, since my pup really needed the bath and haircut so I didn’t argue and agreed to pay hoping to see my puppy will come out looking clean and beautiful with everything taken care of. I gave her special instructions and told her to keep my puppy’s hair longer at least an inch or more. When I went to pick up my puppy, I was very disappointed, sad, mad and frustrated to see my puppy completely shaved, hair on her ears where completely shortened she looked horrible and different like a sick puppy, groomer Jennifer didn’t even shave her evenly, her coat looked so terrible and bumpy, neck area, behind the ears was completely shaved like no hair, two back legs looked slimmer then the front legs due to uneven shave. I wish I would have never taken her here. After paying double the price I had terrible experience. I will never take my puppy back to this place again, never ever with the groomer Jennifer.W.