PetSmartReviews of petsmart.com

Never get your pet groomed at Petsmart! I don’t know if they are not trained or they are just careless but my dog has had back pain for 8 years after being groomed there! I called as soon as we got home and he was obviously uncomfortable. The Girl said nothing happened. I had to take him to the Vet immediately. He was put on pain medication and Prednisone. He was so uncomfortable. I felt guilty for taking him there to be dropped or whatever happened to him!! Today a Friends dog had to be taken to an Animal Hospital after being groomed at Petsmart. He is on pain medication and hopefully will be ok! I think they hire Teenagers off of the Street to care for our precious Babies! This is an outrage that PETS are getting seriously hurt and they continue to Groom! Something needs to be done! Please don’t take your Pet there to be groomed!!!!

I brought my dog in for a haircut and said DO NOT SHAVE! They clearly didnt get the memo, and at 6 when we went to pick him up the gave us a rat dog. they shaved all of his hair and he looked like a naked mole rat. I will not be back because they turned my baby into a hairless cat! :(

Just don't go there. The stupid groomer cut my puppy's front paw. One part of his paw is literally gone.

OMG my 2 year old tshitsu was in Orleans, ontario for grooming this afternoon,,,,gave them a picture of the cut I wanted him to have. He came out shaved, even his tail has been shaved. He looks like a rat...sorry but it is the last time I send him there.

We bought a Kong bone for our pup to help his teething problem. Our pup end up chewing a tiny piece and it we didn’t catch him on time he could have swallowed it. Very UNSAFE for puppies. Will NEVER trust this brand again!

Holland/Springfield Ohio. I agree there should be a zero review. I took my dog in for her apt, she had an accident on the way in that I stopped to take care of and then waited while the girl at the desk finished a personal phone call for a couple minutes who then paged my groomer associate that we were there, he took a couple minutes to come out to get her, but then informed me thst I was 10 minutes late and he was just too busy to take her.They caused at least 5 minutes of this delay themselves. I asked for the manager, he told me that he couldn’t “make” him do it. Not sure what type of business has their employees making these calls? This kid just didn’t want to work. This was 10 minutes!! Not 15 or 20. This is very disappointing considering I hung with them through the endless weeks waiting for an appointment during Covid.

There's no zero stars. Obviously the groomers get paid salary and no commission. I scheduled appointment for my dog 2 days ago. I told Michalea my dog was in need of a summer cut on the phone before I drove out there since she was already trying to cancel my appointment for my 12 lb poodle for her back. I told her my groomer moved to another state and just wanted him shaved down and I would've paid whatever the charge. Walked into the salon with 3 groomers standing there doing nothing and saying I would have to bring him to my vet for a groom since his hair was overgrown. I would've appreciated that advice before I left my house miles away. It's okay. I had some clippers and he looks amazing now. Your loss and I will never recommend you to anyone.

Delray Store: Maybe the employees should less time chatting with the elderly (snowbirds) who go in with their little dogs and want to chat all day..and more time booking the clients in!!!! They do a decent job grooming. However every since the pandemic hit the customer service has turned brutal. NO one answers the phone and after finally getting the store manager involved 3 times and actually booking an appointment I stood outside waiting 25 minutes to bring him in..I simply had enough and left. This is the second time I went through this! My time is not free I have to schedule my day around this service including my job which pays for my labs grooming fee. Petsmart dropped from a 4 to a zero from this long time patron...done with that store!