PetSmartReviews of petsmart.com

Poor customer service! Doesn’t care about valued customers! Took my dog to colerain Petsmart for two years once a month for nail trimming! Then they try today to tell me my dog bites and they couldn’t finish the nails! She does not bite snd this has never happened before. They gave new unqualified people and want to blame the dog and after complaining to store manager they said ok! What the.... why don’t they care. I am NEVER going back.

The only reason why I’m given this place one star is because the cashier was nice I took my puppy to get groom and i told her I like the length of his hair just trim it up and clean around his face area when I go pick him up they had cut all his hair off and he was suppose to get his nails clip they were never done she had to do them when I asked her( did you do his nails ) I’m very disappointed and will never return again

Biggest stupid morons in the business. They push the same day door dash delivery but they are ridiculous. They send you 5 different confirmations with 3 different delivery drivers and 8 hours after promised someone shows up. This on top of their crap copy of good products. STAY AWAY!!!!

The worst experience I’ve ever had buying something off of the internet. I ordered a dog bed for my car and realized it was to small, so I ordered the next size up and denied the first bed. Well it took near three months to get my refund and a dozen phone calls. And they still charged me for shipping. I will NEVER buy from them again!!!!

I ordered a giftcard. Never got it. It was delivered to Fedex, then nothing. Customer service lady said Fedex doesn't ship for us. She sent another card. Guess who delivered it? Fedex!

I go to pets mart on so hill Puy sunrise 5-6 times per week. A few employees are nice and helpful but majority are extremely rude! I just went in to buy some crickets, I hand her a $20 and she’s holding it up saying oh I don’t think I can takes this, I’ve never seen one like this? It’s a $20 ? I kept asking what’s the problem? No answer but implying it’s counterfeit! The mgr comes over I again ask what’s wrong with my $20? As they both are inspecting it, I made it clear I spend a lot of money there for my pets I’m in there all the time I don’t use counterfeit money !!! She says some people do!!! I DONT!!!! Then the mgr says to me ma’am you need to understand this happens! Done!!!

If I could make this NO STARS I would. I arrived in Toronto from the UK on Mar. 31/21. I was not allowed to bring pet food into Canada and I was travelling with a cat. I was required to quarantine in a pet friendly hotel. I ordered pet food, a litter box, and a scratching post from PetSmart the day before my travel thinking I would have them waiting at the hotel. No. Overall I had 6 calls with the company and never received any items. At one point I had an email saying the items were successfully delivered. They were still at the store 7 days later when I finally called to cancel the order. I was in a carpeted room with a cat using a 5x7 foil food container with dirt I had dug up from the front garden of the hotel. My cat weighs 15 pounds. He managed to mostly try and use that, he could get one foot in it. The agents on the phone were always good, it's the whole system that is broken. The stress I went through to travel to Canada during this pandemic was huge, PetSmart only made it worse. I will never give them any business ever again. I have been a client for over 20 years. No more.

This was the first & LAST time I will go to Petsmart in Wesley Chapel. This has been the worst experience EVER. I came to Petsmart extremely excited to get my Baby first haircut since he finally got all his shots. But instead I felt extremely pressured by the Petsmart Employee to get a Haircut I did not want. I repeatedly told her that I did not want his body to be short regardless if it was in tangle. My main concern was his legs and his face because it was covering his eyes. But She kept insisting that he had to be shaved. When I spoke to Petsmart in Citrus they advised me just to do a trim since it was his first time!!! At the Petsmart Wesley Chapel she acted as if just getting a trim wasn’t a option!! Being this was his first time getting a haircut or even being on a leash he should have Never gotten a full blown haircut for 3 Hours!!!!! He was very scared that it took three employees to hold him down. To make a situation worst his haircut came out ridiculous. He has absolutely no hair and it’s not even. He has patches. I’m beyond devastated & extremely disappointed. I understand that hair grows back that’s what the manager kept saying. However this is going to be a long road ahead. Worst traumatizing situation for baby and I. After paying $50 for a horrible haircut. I will not recommend this location or least not going with an employee who can carless about your feelings and just try to do whatever was going to be less work. I should have went with my gut and went with the other location where they seems to be more concerning about my baby instead of picking the most expensive haircut.