PetSmartReviews of petsmart.com

Called ahead made an appointment to get my dog groomed so I take him inn they ask for his rabies shot record I told them I didn't bring it cause no one told me and they said they couldn't do it because of that so I drove 35 minutes there my dog threw up all over my seat and doors of my truck for them to turn me away to drive 35 minutes back home I will never shop there or go there again

Went in to buy a pleco and got told I can't buy it because 20 gallon tank is to small for a 2 inch piece. Even though I told them I have 25 fish tanks all the way up to 160 gallon. Rude service. I have 40 years raising fish. Call complaint phone number they don't seem to care what people think. Will never go their again.

I am 100% dissatisfied. I got my first fish at PetSmart, a Blue Mustard. I have had him for 2 whole days and he is floating on his side. I called a professional fish person and guess what he said. He said my fish is going to die and that he has a bladder infection. He had it before I even bought him because the PetSmart water was dirty. Now all I can do is wait for him to die. I will never go to PetSmart ever again and I warn everyone who wants a fish, don’t get it here.

HORRIBLE. We placed a review for our new puppy and were excited to give him quality dog food. We spent over $80, and saw this as an investment for our golden retriever's health. We were excited to open my FIRST order from PetSmart, only to find we were sent the wrong order, consisting of dog chews at an estimated cost of $20-30 dollars total. After spending 20 minutes on the phone with a Petsmart representative, we were advised to send the wrong order back, with the label provided and we would receive our $80+ order as soon as they could get it to me (maybe 5 business days?). Well, here we are 2 weeks out. We returned the wrong order and have not received our order. Under our Petsmart account, it still read delivered 2 weeks ago, though it was not OUR order delivered. So we are missing $80 and have no food for our dog. We want our money back! And on top of all that, in the interim, we had to buy cheap dog food, which our dog has been sick from, for the past week. HORRIBLE absolutely HORRIBLE.

I want to PetSmart several time to ask when they were putting out there parakeets and got different dates from there staff, even there managers are clueless. Really 😡 wasted a day off for this. Atlantic avenue PetSmart. Not the place to go for bird's. Very incompetent managers.

Ordered a soft surgery E-Collar off the internet on 4/16/21 and PAID the extra 60$ to have it shipped over-nite. Well it wasn't, now I'm out the money for the collar, the EXTRA shipping and there is NO email or phone contact! I was ON the phone line on 4/17/2021 for 1 HOUR!!!! No help, just a recorded message on and on...Poor, poor service! I will be writing this up on Facebook and YouTube as well describing my bad service and PetSmarts' failure at customer help OR refunding overcharged prices! FED-EX now says the collar won't even be delivered until Monday?!? UNACCEPTABLE, the collar is USELESS by Monday the 19th my dog is bleeding and needing it NOW my veterinarian and I were EXPECTING the collar to be here..I don't know? TODAY?!?!.

I went in today and was looking at the Guinea pigs and one was stuck under the feeder and it was dead. I went to the front and told the worker and she said “it’s fine! Next” how bad is that! That is just sad and they treat their customers so poorly. We deserve better and so do those poor animals that have to live with it!

I took my puppy to be groomed at the Petsmart on Parker Road and Chambers, Saturday before Easter, my husband told the groomer we only wanted a inch taken off and nails trimed, we got neither, they cut off all his hair and never did his nails, so disappointed the groomer did not follow directions, when he was picked up she gave this story about him being matted and this is why she shaved him bald, this was a excuse as I believe she messed up and had no choice but to shave all his hair off, the reason I say this is because this was not our first time having him groomed and we have never had this experience and we always brush him every day and before taking him to be groomed. I am not sure where Petsmart finds these groomer, but I will never trust them with my puppy ever again. It was like a assembly line of dogs and I am sure she felt rushed. Private groomers not these corporations!!! I would have respect the groomer, if she owned up to her mistake. I am also filing a complaint wthe BBB you people are dealing with family members!!!!!!