Stephanie F.
Cruel to the elderly
My 77 year old mother took her little dog to get groomed. When the appointment was made, she was told that all paper work was up to date, just bring her dog in. My mother arrives and is immediately asked for her dog's vaccine papers because they are not on file. The groomers would not give her to option to come home and get them nor would they take the dog after her appointment time because "we are so busy". My 77 year old mother gets flustered and upset, comes home to my 77 year old father who is angry at my mother's treatment. He calls the store, talks to the manager and is told that yes, the dog's paperwork is on file and up to date. The groomers are rude, unfeeling and inconsiderate of older customers. My parents and myself will not be going back there every again.