PetSmartReviews of petsmart.com

I bought two African dwarf frogs to place in my beta tank. The next day, one of the frogs was near dead and my beta dead also. I called the store and they said they were experiencing issues with fungal infections with their fish and frogs. Why would they sell me infected frogs then?!?! Thanks to them I lost my beta who I’ve had for a whole. They do not care about their pets at all!! I am very furious and upset.

I had the worst experience at Petsmart in Germantown yesterday. I was told my dogs would be done no longer than 4 hours due to matted hair on one dog. I called at 1:45 (going on 5 hours) and was told one dog is done but the other is air drying in the crate. They told me she was afraid of the noise of blow dryer. This didn't sound right to me at all. I told them I was coming to get the dog that was done and guess what all of a sudden she was not done either - still air drying in the crate. I asked to speak to manager which took 20 minutes of waiting. She then told me the groomer never tried to use the blow dryer because one of my dogs is very old and had trouble sitting during bath. WRONG AGAIN!! My dog just turned 8, very heathy and very obedient. I decided to show up after the phone call and get my dogs because I didn't trust them in their care (10 min away). When I showed up the two groomers and receptionist were just chatting away up front and not working on any dogs. They brought my dogs to me and guess what They were completely dry! They had been sitting a crate since their wash at 9:00 so the workers could sit around chatting and not working. I didn't get one apology. If you LOVE YOUR PETS DO NOT TAKE THEM HERE!!! Groomers: Alyssa and Megan

I took my pet Ramsey to pet smart in the Yonkers location a while back and faced a horrible experience with the Associate there. She was annoyed because I suggested that she can check my dog's record with Banfield. She then got her manager, who defended her not knowing the full truth of the poor customer service and courteousness I should receive as a first time customer It was my first time and they gave a horrible impression. When the manager came I thought he would address all politely, instead, he put a note indicating that my dog not be serviced any longer. It's dirty there and they are impolite and pressured to do many dogs at one time. I do recommend that no one take their pet to be groomed there. You do not know how they regard your loved ones. IT is too busy and pressuring environment.

Took my puppy in for bath and haircut. They cut all his hair off and what was left is severely chopped had some cut marks. He smelt worse than when i took him in! My puppy is a long haired breed. I was so upset and now have to pay someone else to fix this hack job.

I went in to book an appointment for my cat to be washed and groomed( as they advertise for my Location). I come to find out they haven’t had a cat groomer in years!!!!! The cashier (#541761) could care less and said in a not so nice tone “ well I can’t int do anything about that”after telling me the nearest one being 10 towns away. Corporate office needs to update Their website.!!!!!!! I don’t intend to continue to give Petsmart my business after being treated so disrespectfully.

Just had an awful experience w/ the grooming service! The groomer doesn't know what she was doing or just didn't care. She cut so much of my dog's hair that he is almost hairless! Yes, he has some knots, but cutting almost all hair is just unbelievable! Of course it's easier for her, but the dog is shivering! Also, the remaining hair is patchy, not an even cut. My dog also had water in his ears that he couldn't seem to get it out. Plus, when making my appointment online, the cost was $61. They ended up charging me $89! If you are thinking about going to PetSmart for grooming service, don't!

im am so mad right now. the geckos and snakes were in such tiny and dirty enclosures with reptile carpet. gave me all the wrong information and said that leopard geckos need to be room temperature. which is completely wrong. i also found out that they got their reptiles from Reptiles by Mac, a reptile mill that has footage of them saying ¨i just cut a frog¨. i hope they see this. horrible. 0/10

Only gave one star because this page does not permit you to give zero. Do not bother ordering online from this company. They sat on my order for five days and then cancelled every item. What a waste of time. Avoid, avoid, avoid.