PetSmartReviews of petsmart.com

I realize that this is a big corporation and that the quality of animals and taking care of them will be less but my goodness this is just abuse. I went to petsmart today and the poor quality was from pure neglect. I saw a whole row of beta fish dead because the employee forgot to punch the air hole into the lid

I have used PetSmart Grooming in Temple PA for a few years now but the last incident is my last. My 1 year old mini rat terrier is dropped off for bath, brush and nails. I'm 15 minutes out and get a call that Peanut won't come out of the crate for the groomer and I should come back. I arrive 15 minutes later and enter the grooming lobby, which was occupied by another pet family at the time, to try and let them know that I was there for Peanut. I was rudely told to leave the lobby and get in line. I waited 30 minutes while 2 animals get checked in - in front of me - and I'm thinking "why does it take 15 minutes to check in a dog?" When I got in the lobby, nobody could care less about Peanut scared in the back, or the fact that I was treated rudely. All young people with no customer service knowledge or experience, joking around while people are waiting in line outside the door. No sense of urgency whatsoever. Never again.

I went to petsmart in north Bergen and they have a table inside the store with pet food on sales cause the food was closed to expire and I got seven dogs and when I went to the cashier to pay, they charged me the regular price on each bag of food and the manager said nothing and his didn't do anything to try to help. That is a shame what they doing, put the bags on table for "suppose" to selling cheaper but they charged regular price, this is misleading. Very dissatisfied and disappointed customer of petsmart.

I purchased four new goldfish and a plecko for my tank. I was super excited and for the first few days the fish all adjusted well to their new home, until the first one seemed like he was really struggling to breathe and wasn't moving much. He eventually died and when I went back to the store to inquire after what could have caused it, the employee was very rude and got mad at me and for not knowing that the goldfish are not included in the two week refund policy... which no one told me and I could not find any information about it on their website. After that, one the goldfish I had had for years died... the same way as the other new fish. Then the plecko died followed by another gold fish. I tested the water myself and then had it checked at PetSmart and PetLand (who have always been lovely); the water was completely fine, and it was also fine after a water change and cleaning the filter and other components. I got a replacement plecko (who qualified within the two weeks) that died a week after getting it. I have lost five fish in less than a month, I've had goldfish and pleckos for more than ten years and I've never had anything like this happen before. All of the fish died the same way and the original goldfish was fine before so the only thing I can think of is that the goldfish I got carried some sort of infection. I wish I had the ability to sue for emotional distress because I have tried everything to save them and ensure my fish have a good life but they keep dying.

I decided to finally get a pet and decided on a pet fish. I went in store to buy my fish and it’s new tank and everything else needed for a fish. I asked an employee for help and they happily helped me. However I would quickly come to realize how bad the information that was given was a few days after the fish died after I asked people who do own a fish. The employee told me to condition the water and only wait a day. The fish that I bought only lasted for 4 days and on its 3rd day I called the petsmart for help because I noticed unusual behavior, they told me they did not know what was going on and asked if I wanted to return it. I originally thought of doing so because they might help it out in some way but a day before a cousin of mine told me that she and her friend went to a petsmart and noticed that 2 fish had already died and were still being sold. A month after the fish died I decided to get another fish and present day it’s still alive but it looks like it’s not gonna survive much longer, I’m doing everything that I can and talking to people that own a fish instead of listening to employees from petsmart. Overall don’t buy a pet fish at petsmart, it’s not right how they are treated there and my experience was bad overall, they even sold me a conditioner that didn’t work so I had to buy one off of Amazon for my second fish.

Grooming in Wilson NC... I am mad as hell. I directly left a note in the comment section when I booked my Bella Ann appointment. I typed in all caps to leave her face FULL. MY YORKIE LOOKS LIKE A LABRADOR!!! The young lady that cut Bella said she needed clarification so she asked the person that dropped Bella off to clarify what I typed. How the hell can someone else clarify what I said? I am pissed off and PetSmart Grooming JUST LOST A LOYAL CUSTOMER!!!!

For the third time I have made a return and had to wait over a week for my debit card to be credited. I have NEVER had to do with with a merchant before, I have to beg each time to get my money, they sure as (fill in the blank) take it but never give it back. Store cannot help me tried numerous times to call corporate office and even tried to reach the CEO without success!!

Don't ever order from petsmart.com. They don't take any responsibilities when an order is not received.