PetSmartReviews of petsmart.com

I dropped my dog off at 8 am this morning by 8:20 am I was receiving a call to come pick my dog up because she had been coughing and because of her age she was not able to be groomed or stay there, I asked the staff if I would be able to reschedule (Monica) in the Annapolis office responded “no” we’ll provide you with other options. I have been home from work for several hours and not once has my dog coughed. Very disappointed and unprofessional experience today. Chloe’s mom

I have been going to Pet Smart for at least 10 years. I have purchased in the past a 36 gallon, 20 octagon fish tank, numerous coral decorations, filters, food and numerous fish. Upon arrival today I wanted to purchase 2 African cichlid fish. Was told by an employee that she could not sell them to me because my 36 gallon aquarium was not adequate for two fish. I spoke to the employee and told them I have a 50 gallon also. I was practically told I was a liar because I said I had the 36 gallon first which I was going to put them in. I have bought numerous cichlids there. There was going to be only two in the tank which there is now since I went elsewhere and I was not interrogated. I said to the employee or manager that they were worried about two fish when every time I come in there are dead fish in numerous tanks.

My longhair dachshund has been groomed at PETSMART for over 7 years. But this time they scalded the top of her head with the hot dryer. Apparently my dog had fallen asleep. The groomer didn’t tell me what she had done, and I didn’t notice because of her long hair. Three days later, the blisters exploded and the top of her head was covered in blood and open sores. After a $300.00 vet bill and lots of medication and first aid, the local PETSMART staff repeatedly called and harassed me. And the PETSMART corporate office totally ignored me. All I asked was a return of my grooming cost, because the entire top of her head had to be shaved, and the cost of my vet bill. I’m 74 years old, and my pet had been put through unbelievable pain, but PETSMART totally ignored me. This company is only in business for the money. They have NO compassion for pets.

I used to like PetSmart. But we recently were sent an autoship order without receiving prior notification to adjust the order or edit it if needed. The the order was shipped from our hometown in western SD to Osseo, Mn then to Denver then back to our hometown. (Very stupid Shipping Logistics) Unfortunately we were away for a few months and had a forwarding on our mail. The carton was then forwarded to where we are staying and ended up costing us an extra $30 in Shipping Fees. Very unhappy with their autoship practice. Had they sent an email to give me a heads up (like all other companies, where we have autoship, do) that this was going to be sent out, I would have adjust the order and changed the delivery address. But because of their lack of customer service I got stung. So much for free shipping. This won't happen again as I will no longer do business with PetSmart, who utilizes deceptive business practices.

Bought 10$ donation bag for elderly dogs that had a little rubber ball and little can of dog food. I’m sure the elderly dogs got 10$ worth. Purchased 12 bags of dog food only to be told the loyalty program wouldn’t be honoured. This place isn’t honest and I’ll never spend another dime there.

Unfortunately, this will not allow you to give a zero star rating. For 4 1/2 years I usually shop at the West Chester, Ohio location exclusively. Until today I have never had a problem. The staff are usually very helpful and professional. The exception was today. I had to return 8 cans of prescription dog food. Apparently it was a bad batch. Spoke with someone at the store the day before who advised that I would have to bring them back (even though some were opened) in order to exchange them. I went in today with the opened cans so that they could also see that the food in them was not good. Checked first to see if there were enough cans on the shelf to replace them but there was not. I had the misfortune of getting "Alia" as the cashier. Explained the situation and stated that unless they had enough cans in the back, they will need to just do the refund. She called the "store manager", Andrew, who immediately asked, "What's going on here?" then, "Is the food expired?" His tone was not friendly and somewhat accusatory from the onset. Eventually he went to the back to look for more. In the mean time "Alia" starts the process of returning the items. Again explained that if he could find enough cans it can just be an even exchange. He does find them and the exchange process begins. She asks for the RX card. The only one I had on me was an expired one. Mind you, the Rx number used for the original purchase was on the RECEIPT that she had in her hand!!! Rude Alia states, "This card is expired so I am going to have to mark it". I responded, "That's fine but that's not the only card I have, it's the one that's on me now". THE POINT HERE IS THAT THE ORIGINAL PURCHASE WAS MADE WITH AN UNEXPIRED CARD and I was only there because the product was bad! I asked for the card back and she again repeats, "This card is expired!" as though I am a child that she is scolding. I stated that I heard her the first time! With a nasty smirk on her face this "young girl" states, "Why are you giving me a hard time?" I asked, "Why are you being so rude?". This is a young girl in her early 20's talking to a customer who is over 65 as though she is a child. Then I asked for the manager, Andrew. I addressed her attitude but Andrew immediately became very defensive responding, "I have never had a problem with her from other customers" which basically said that I and not his employee is the problem. He kept side tracking the real issue and tried to put words in my mouth. Multiple times I had to redirect the narrative to the facts and clarify that his statements were incorrect. In addition, he consistently minimized the components and validity of my complaints. The whole time "Alia" is watching the conversation with a smirk on her face. I asked for the name of the district manager and was told that he just left the company but refused to give me the contact information for the interim district manager and gave me the phone number to Customer Care instead. I immediately called as soon as I got to my car. Before I left, I told him that I would not be returning to this store and his response was, "That's fine". Apparently Andrew is okay with losing business for PetSmart. I don't know if the other locations have better management leadership and the staff have higher customer service training, but this store lacks both. I immediately looked up Chewy's website where I will be making my purchases from this point forward. Leadership makes the difference and unfortunately Andrew lacks all the basic components of a good manager and leader. PetSmart Corporate office, do better!

I wanted to order items and have them shipped to my son. Since his address is different from mine, I can't. Spoke with a customer service rep and they confirmed. I would have to have it shipped to me, then ship it to him. Absolute nonsense.

What a joke in New Bern North Carolina. I pay $100 ...well 90 something ..for my dog to get a bath and a nail trim. 3 weeks after his last bath I was told he was too matted to have his bath. So I then scheduled a grooming session to have him cut and paid for dematting as they said was needed and they still canceled my appointment. I took him to Bill's pet shop in New Bern and they said what a joke. He was fine he had minimal matting under his ears where he been playing in the snow and rubbing his head. I will never ever go back to PetSmart in New Bern North Carolina what a joke!