PetSmartReviews of petsmart.com

Took my puppy there for grooming, the staff were horrible to him. Pulled on his neck, did not let the puppy smell them to get use to them. They were horrible. do not go there

Placed an order. They sent me a confirmation email, and 10 minutes after that an email telling me the order was canceled, without any sort of explanation why. So I call them, spend about 10 min on hold, and get some jerk rep. She's not polite, talks like a tired bot who doesn't care. I explain that my order was canceled and I don't even know why. She checks and tells me I need to call my bank because some information didn't match. I ask if she means the credit card transaction was declined, she says yes. I ask her if I can just give her the CC info, for the same card or a different card, so she can reprocess the order - she says no, I need to call the bank to figure it out. I tell her that I can give her a different credit card. Nope, she says I have to reorder myself after I talk to the bank. I say "That's good", clearly upset with this run-around. She just stays quiet, doesn't say anything. Actually, I don't know, maybe she just hung up. I stayed on the line a bit longer just to confirm that she wouldn't say anything - she said nothing. I wasn't rude or anything with her. She just didn't care about being helpful or polite or anything. Just like their useless emails. Update: placed another order for the same item, using a different credit card. 2 hours later it got canceled too. My credit cards are fine, PetSmart is just wasting my time.

Pensacola store on North Davis Hwy Check in was 30 minutes late and I was 10 minutes early so that was annoying. They tell me it’s going to take four hours then they call and tell me my dog “can’t stand up “on the table. They never would tell me what they did to scare him that way. I called them while I was still on that end of town to ask when he would be be done and I was told for more hours. So I drive the 20 minutes home and immediately get a call that he’s ready. The grooming job was atrocious, though they claim they did do his nails and bath and teeth. $80 for no better job than I could have done. Never going back.

I never thought I would be putting a 1 star, but I need Pembroke Pines Fl general or corporate office to know that you NEVER tell a paying customer that they cannot buy crickets because their animals must get fed first! I didn’t call corporate but I hope they receive this review...store manager or operating manager by the name of Eric made the decision to tell me it just like that!! Our animals must get fed first and that I couldn’t take, and not until I told him I wanted 30 small crickets 🦗 well then that’s when his energy changed to ohhh that’s good your taking small because our animals take large! I don’t know who trained him but customer service was not his prior job nor are customer priority to the business. I’ll for now head to Beverly’s for my small Chamaeleon needs...sucks that I initially bought my female chameleon from Pembroke Pines petsmart.

Bad experience today! Poor service. The legs have one side with more hair than the other. They cut my dog's eyelashes and mustache. They didn't clean her teeth well. Service was expensive and poorly done. I never go back to this place. Disappointed.

I had booked a "bath and brush" in Albany NY today. When I got there, they tried really hard to upsell me to a package $25 higher than the package I had booked. When I refused, they said they wouldn't do the "bath and brush" on my dog and got the manager in on the action, so 3 if them were trying to upsell. When I stood my ground, they finally agreed to give my dog the "bath and brush" but apparently put me on their do-not-serve list when I refused their pressuring (I remained polite and appropriate), as I'm unable to book anything for my dog there. I also told them that her nails had been recently trimmed so they should skip that part if the package, but apparently they didn't, as many of her nails were bloody when she was returned to me. Bait and switch is a really bad business practice.

I went to pick up my puppy from grooming area and they gave me the wrong dog, told me it was mine and they didn’t have any others like mine back there. Gave me their leash to borrow to put this dog in my car. Went back in there still telling them it wasn’t my dog. They finally checked the back area and my dog was still back there. I had told them this dog was skinnier and more brown and more energetic and had white on his face not like my dog. They told me that shampoo changed color and that dogs age and change color. I showed them photos of my dog and they asked me how long ago they were taken which they were taken 2 days before I was showing them. They asked me if I wanted to bring “my” dog back in and have them try to wash the white off the dogs face because I was telling them all the features the dog they gave me had that my dog doesn’t have. Spoke to general manager who told me he had no idea why they would say they had no other dog like mine back there since they had 4 labs that day. They were not believing me when I was telling them the dog they gave me wasn’t my dog. This dog they gave me attacked me and scratched me everywhere arms legs everywhere. They were so insistent that that dog was mine, my boyfriend with me became convinced. But I knew my baby so I wasn’t leaving until I got my dog.. but yeah they finally checked the back and they were like oh yeah he was back there with his name and everything.

We will no longer do business with PetSmart, and will advise friends and family to do the same. They refuse to allow customers who use only cash or debit cards to buy pet food during the Ontario lockdown, and blame "policy" as the reason. Instead they want you to jump through more hoops, help credit card companies make money by buying a prepaid credit card to be able to purchase dog food. Seriously horrible glaring hole in serving their customers, but it did help me find a pet food chain that cares whether my dogs eat! This chain took my phone order, then brought the debit machine and food right to me in my car, loaded it in and gave us free dog treats for becoming a new customer! So long PetSmart, glad to see you only in the rearview mirror!!!