PetSmartReviews of petsmart.com

I am beyond disgusted and will be following up with OSPCA for further inquires of Petsmart policy and procedures. I was left a voice mail to pick my dog up from grooming services in approx 30 mins. on Sunday June 27. By the time I got there, a chain of big box stores were evacuated with alarms blaring. I frantically went up to an associate asking me where my dog was and they informed me that my dog was left inside. After approx 30 mins, fire department came and deactivated alarms. I was told that there were 5 other dogs left inside as well. On there website it states "We keep kennel time as minimal as possible, and there is someone on hand to check on your pet frequently". If this is part of Petsmart policy, why was there not an associate available to evacuate my dog (and the FIVE other dogs locked in crates)? Im not only disgusted with Petsmart policies to leave dogs inside when there is a potential fire (this was clarified by a district leader at Petsmart - but also other things he said on our phone conversation. Im curious to know if the phone call we had was being recorded because he was also talking to me while driving - really shows how much he cared about my dogs wellbeing. I informed him that my dog was still in distress 2 days later and that i will be following up for a vet to see how i can help my dog after his trauma. The district leader dismissed my feelings when i asked how else he will be following through with fixing this situation. He laughed as said - what else did you expect? This was a place that i brought my dog to FREQUENTLY - every toy - every treat. He said id understand if you dont want to come back here anymore.

No customer service after over 10 min of watching fish, with 2 staff within a few feet. The conditions under which the betas are kept is so shameful, I will be driving 60+miles to find a real pet store where they don’t keep their fish in tiny, empty containers. Just because a beta can exist in a tiny container, does not mean that it is humane to keep them that way.

PetSmart isn't bad if you are ordering a non-essential food item. I recently ordered a replacement litter box from them and was very happy. However this was not something crucial. I have a 15 year old cat with kidney disease and have been having difficulty sourcing the Friskies Flourentine Collection that he does really well on. I placed an order for this food from their website, assuming it would be here in a few days. Not so. I live in Oregon and they shipped this from a warehouse in OHIO. To make matters worse they are using FedEx Ground! So currently its going around in circles in Ohio and isn't scheduled to be here for at least 7 days. Most likely it will be closer to 2 weeks since Fedex doesn't seem to be able to handle getting items anywhere in a timely manner. Completely unacceptable. I'm having to feed my poor old cat something else and its giving him diarrhea. These companies have zero empathy or motivation to do anything that is right or makes any sense as far as what they are selling. I'm not buying dish towels and scented candles here. Chewy was just as bad so I stopped ordering from them long ago. Petco is the best but they don't carry this food unfortunately (they actually ship items from stores in my STATE so its here in a day or two, what a concept).

I would give the PetSmart on Lawndale in Greensboro, NC, no stars if I could. I have been pleased with the grooming my dogs received at other PetSmart stores, but I was very unhappy with the grooming visit at this particular store. They talked me into having my dogs nail grinded, instead of not doing it. She told me she had to have someone hold him, so had to charge me for a helper person. I feel like they upset my poor little eight pound dog and I wish they would have called me I would have told them just to clip his nails instead of grinding them.

Petsmart will not allow you to cancel an online order. Buyer beware. I have had two experiences where customer service would not cancel the order moments after placing and then said it had shipped already when it had not.....

send help i asked for a dog and then they gave my this guy in a dog costume. uh idk where to put him and he keeps peeing everywhere..? if someone can PLEAAASE get this man out my house i would give you like 5 mc doubles. petsmart more like petdumb

I brought my dog in for a haircut and came out with an injured dog. My dog is a gentle 90 pound golden retriever who wouldn't harm anyone. We went to the PetSmart in Hadley Massachusetts.They neglected my dog and she ended up needing to get nine stitches on her front leg. PetSmart wouldn't even tell us how our baby got hurt when we originally asked. They told us that she cut herself going into a crate, but that is hard for me to believe. This is neglect at its finest and I want justice for my dog. I also do not want this to happen to anyone else's dog so please go anywhere else to get your dog groomed.

Just let people know do not order anything from PetSmart I ordered something half hour away from me they didn't tell me it comes from Ohio or Nevada here it is 2 weeks later I'm still waiting my poor iguana if he makes it to get the chance to be in his new cage I will be surprised 2 weeks to order a cage and it's come and it's all banged up I'm so disappointed take my advice don't order anything PetSmart go to a real pet store this is no way to run a business they could have told me it takes 2 weeks I could have went somewhere else where I would have gotten it within the four or five days they say it was supposed to come if Maya going to dies because they couldn't get their cage here when they said they could I'm really going to write a bad review do not order anything from PetSmart do not order anything from PetSmart