PetSmartReviews of petsmart.com

This was my second bad experience at this location. I dropped my dog off at 10:00 AM and received a notification that he was ready for pickup before I even arrived. However, when I got there, my dog was still in the back and I was left standing there while staff questioned my payment — even though I had already prepaid on April 4 and showed both my receipt and credit card statement. No customer should have to “prove” a payment that was already processed, especially after receiving a pickup notification. On top of that, the grooming service was not done as requested. I have a Shih Tzu mix and specifically asked for a #4 cut to keep his curls, but instead his coat was shaved down completely. In the moment, I told the manager to just apply a credit to my account because I wanted to leave. However, after getting home and seeing how drastic the cut was, I am genuinely upset. This is not what I asked for. What made this worse was the unprofessional attitude from staff, which made both me and my child uncomfortable. This location needs better organization, communication, and proper grooming training. Pet owners should feel confident and safe bringing their animals in — and I did not feel that here. Edit: update was told that a manager would reach out. Day 4 nothing yet. Service done 4/6. Update 4/22 my reply to the lies and anyone with apple call filter or Verizon knows how good that call filter is even if the voicemail full. My reply ⬇️ Thank you for reaching out and following up on my experience; I appreciate the gesture. Regarding your phone calls, I would like to clarify that while my voicemail may be full, I use a call screening feature. This requires unknown callers to speak before the call connects, allowing me to see when someone is trying to reach me. At this point, due to the communication issues surrounding this situation, I have decided not to return to the salon. I believe this is the best decision for me & 🐶 moving forward. Thank you again for your time, and I wish you all the best.

Do NOT under any circumstances order from these barbarians. I have a sick kitty. He's on a special prescription diet. I can't just run out to the store and buy him some Friskies when he runs out. I have his Hill's Prescription Urinary Diet on autoship. They have his prescription on file. The first shipment was correct. They shorted him on the next two shipments, I had to call and have them re-ship the missing cans (apparently the people who pack the orders don't know how to count). This month, they didn't ship at all. When I called to find out why, I was told "oh, gee, his prescription expired March 1st, you need to get your vet to issue a new one." If his prescription expired March 1st, why did they ship March 7th? Sounds like an admission they broke the law. That, or they're g0ddamned liars. IF his prescription needed renewing, WHY DIDN'T THEY TELL ME??!! They could have sent me an email. They could have texted me. They could have done it themselves, since they contact the vet to verify the prescription for every order. They didn't do any of these things, they just CANCELLED MY ORDER WITH NO NOTICE AND NO EXPLANATION. If you value your fur babies' lives, SHOP ANYWHERE BUT HERE.

I took my dog for a grooming located in Hoffman states in IL, He is been coming here for over 5 Years there been times where the service is not been the best but Im not a person that like to complain but today was enough, I was 13 min late and the girl was giving me a bad attitude and wanted me to pay extra because I was 13 min late, I don't think is right when my dog only been at this location since he was a poppy, The worse thing is that I went to the store manager and she didn't care at all, From now on I decided not to shop or use any of their services.

Today, I had a little mix up with my schedule and ended up at their Castleton, Indianapolis store a little ahead of time. But the groomer refused take in our lab a mere 30 minutes ahead of the previously scheduled full grooming service appointment time. And when I asked about the walk-in service, they refused to do it because they said the dog's hair is too long! And this was the store manager! Yellow labs do not have long hair! The whole interaction has left me feeling very unappreciated and very reluctant to go back to the place. I am sorry I can't choose zero stars

Horrible service my 1 year old Yorkie comes back from grooming and her nails looked like they have not been touched called and was left on hold

I took my pup today to get a hair cut in Beaumont Texas. Well he I first walked in the groomer was extremely rude to me for no reason then took my pup who is shihtzu is three an half month placed a leash around his neck I said he not leash trained yet she jerked him. Then when I picked him up he was so scared and got him in the car he has a toe nail that was cut to short and his stomach had a mark on it. I will never take any not dogs there again they are rude and treat your dogs bad. Beaumont tx. Petsmart grooming

My golden doodle had an appointment on 3/21/26 at 9:00am. I told the groomer exactly how I wanted the cut which was a #5, leave the tail bushy and a teddy bear face. He was returned to me looking like a rat. I have never seen something so humiliating. I've seen opossums that look better than his haircut. I usually take him to river oaks where they do an exceptional job. Petsmart count your days with this trash cut. You should be ashamed. I would rather you tell me that you don't know how to cut doodles than butcher him like he's a lab experiment. Absolutely ridiculous.

I have shopped there for my pets. Overpriced but can usually find what you need. I also shop in their dumpster for dog food when money runs out. I don't see why they cut the bags when the can help many causes. But the most disturbing is the inhumane of animal torture. Instead of proper euthanasia, they throw them alive on glue boards and toss them in the dumpster. It's horrible. I can only imagine how they would feel if that happened to them. I have saved some. You would think a Pet company would care about pets. Not this company.