PetslifyReviews of petslify.com

I lost my dog in August 2024. I placed an order for a replica and received it in Nov 2024. The replica was not made to the specifications I requested, nor did it match the photographs I provided. My dog had light yellow eyes which I selected as the eye color option. I provided photos clearly showing his eyes. The replica they sent me had dark brown eyes. I contacted them and was assured a new one would be made and sent out right away. Still waiting in Feb 2025 only for them to tell me that they’re now unwilling to honor their promise of correcting their error. I paid over $300 Canadian dollars for this item over 6 months ago. I would strongly advise not ordering from this company as they do not take responsibility for their mistakes, are dishonest, and do not honor what they claim to represent. Taking advantage of people when they’re grieving is disgraceful. Extremely disappointed. In response to your reply: This is not correct. I inquired about a refund, which your representative denied. A replacement was the only option offered to me, which I accepted. I asked for a return label. I received neither. Upon inquiring why, another representative told me that your company is not willing to correct the error nor offer a refund and offered me a scarf instead. I have all of the emails confirming what has transpired. At this point I’m not sure if there are major communication issues within your company, or if you are just plain dishonest because the information is readily available through our communication.

I ordered a Yorkie for my daughter that lost hers in October. I was told give up to 9 weeks to receive the fantom stuffed Yorkie. It has now been 13 weeks and all I get is Alex if that is even a real person saying thanks for my understanding and we are in the final stages for 7 weeks. These are scammers don’t be an idiot like I was . Mike

Updated to add: I did eventually receive my order on January 7th, over 10 weeks after my order was placed. I was not offered a refund for the $68 in expedited shipping I paid to receive my order in 4-6 weeks. I never received shipping notification or tracking info. This company appears to be Chinese, although they claim to be Colorado based. The plushies were very good, however, based on the price and customer service I would never order from them again. Do not purchase from this company. I paid over $400, including $68 for expedited production and shipping, 10 weeks ago and still have not received my custom plushes. My daughter asked Santa for plushes that look like our two dogs that passed away last year, and she was in tears on Christmas morning because my order had not arrived. Customer service responds (slowly) but has been telling me my order is awaiting shipment for 6 weeks. They are refusing a refund.

I would have given 5 stars, as I was very happy with my purchase. However, my puppy has faded a little bit, and I contacted Petslify to find out if there is something I could purchase for that, and received no answer. The responses that I had were that they would look into it. But that was in April and I have heard nothing. My puppy, however, is very beautiful and looks very similar to my best friend that passed away on October. The details are incredible. I just wish I could prevent the fading, or find a product to refresh it. As I haven't had it very long.

Not even 1 star. This is a SCAM COMPANY! The thing that sent me in NO WAY resembled my dog. They do not reply to emails providing an address to return it to. Cost me $300 and i found a $30 stuffed toy that looks more like my dog.

I ordered a plush of our domestic short haired black cat. We lost her on 8/17/23 at 8 years old after her health was mishandled by a local vet! I saw the website for these plushes and ordered based on photos and reviews. I sent in TWO sets of photos of her! The site said it took 8-9 weeks for delivery! I paid $179 plus shipping and insurance! I was NEVER sent shipping details ! I was directed to the shop app by clicking on the order # in email. I tracked it on the shop app. It was delivered 11/24! The eyes and body look exact. The nose face and ears do not!on 12/4 I noted the nose and around the mouth looked lighter ! They had turned gray! I contacted them and sent in the requested photos! I was first told I was sent the incorrect one! I sent in additional photos of the actual cat! The plush looks like a dog! I was told they'd look into it! I received an email today saying the mouth area is sprayed with ink and fades over time or if "accidentally " washed! The plush was not washed! I expressed several times I was dissatisfied with the plush! No offer to correct this situation! Website says if you aren't satisfied a "partial" refund is provided ! I told them I now want a refund! They want me at my expense to send it back to CHINA! I might receive a 55-85% refund if it is not damaged in shipping, misused or improperly handled by customer! They're taking advantage of grieving people! It's our first holiday without our kitty and this just made it worse! Do your research before you order and choose a more reputable company!