PetslifyReviews of petslify.com

This company is a scam! They take advantage of people who are grieving the loss of their pet charging $200 dollars for a stuffed animal that looks like a kid put together. We ordered a larger sized dog, and not only was the stuffed dog super small but looked NOTHING like my dog. My dog had a stubby tail and this dog had a long one. The website says they are based in “New York,” but product shipped from China and when requesting a return address after requesting a refund they tell you some address in Israel near Gaza. They made sure to stress in the email to take insurance out on your package, of course! So the shipping company can reimburse us for a package that will “never be found or delivered.” Shady so called business ripping people off.

Would be great, but they do not communicate with the customer. State the production time is 8 to 9 weeks. Going on 12 weeks and no plush, no update. Expensive product to not be timely. I ordered my product on Jan 2nd 2025. It is nearly April and no plush. I called the number and the agents direct me to send an email. I send an email and get a generic response that it is still being processed. They try to make you feel special having a "concierge" text you after the purchase stating they are there to assist in anyway possible. But once they have your money, they ghost you with no updates. This is ridiculous. If they told people the truth about processing times, they would have a significant drop in sales. Next I will be reporting them to the BBB. Even though I know that won't do anything either.

I’ve been eating on my plush since December 12 of 2024 I was getting updates for a bit then they stopped in February it’s damn near April I keep reaching out but I keep getting a response from Alex I’m not even sure they are a real person anymore? This was a gift for someone and now I feel like I have to break it to them that I got scammed and they won’t be getting the gift I promised them…

I ordered a plush animal December 17, 2024 to replicate my dog who passed away. They said it would be up to 9 weeks for delivery as it is a custom order. It has now been 12 weeks and they have not made delivery. They use the excuse that it takes time to do a custom job. I bought that for the first 8 weeks. Week 10 I demanded they send a photo. They sent a photo of a generic looking stuffed pet that was not even close to being done. I don't believe they are capable of completing my order. They have wasted valuable time from me in getting something to remember by fur baby by. I paid $206 dollars and hope I can get my money back.

I am uncertain about this company. I ordered on 11/29 and at first was getting updated emails then in December nothing. I email and ask for updates but it seems it’s now a copy and paste of the prior email from Alex. I have numerous emails from them asking me to be patient. How long does it take. I thought this company was US based but I’m getting the impression they are not. Unfortunate to play and take advantage of someone’s loss, this was a gift for my son. I’m still out on if they are a scam or not and am trying to figure that out. At least an estimated time of when I can expect something would be nice. I’ll update if I ever get it and change review accordingly.

I ordered 14 weeks ago and still have not received my order. They won’t even give a date of when it will be ready. Very disappointed.

UPDATE: just received an email from them with a preview of my completed plush- there are some errors/ feedback I sent them and they confirmed they will send plush back to production to fix. Not happy that I have to wait longer but I appreciate the gesture if the preview and that they are trying to get it just right. Will update my rating once I receive my plush It’s been 12 weeks and I still have not received my plush. Company is refusing to refund my money and they won’t even give me a timeline or date or anything. I’m pretty sure the person that emails me and basically just says “sorry just deal with it” is not even real- AI generated. I’m reporting them and disputing this charge. I wanted to use cuddle clones but went with this company because they are cheaper. DONT DO IT. They are a scam.

I lost my service dog Peter last April 2024 after 14 years of service… I still am extremely lost without him… I looked at Petslify to do a lookalike of him being encouraged by their 100% satisfaction guarantee.. I had the preview cost added so I could see him before being shipped… Peter was a beautiful glossy border collie with distinct features, and what they showed me when finished was a joke… the eyes were lopsided, and the wrong colour.. his ears looked like they were two mops stuck on the side of the head, and the facial colouring and shape was all wrong…I had sent multiple pictures of excellent quality of him in various positions as they requested… his black and white coat was instead created in grey, dull and long, when in fact Peter’s coat was glossy, shorter, with a slight curl…and it looked like “thing” from the Addams Family.. the plush had tacky grey long cheap looking rug like hair that made him look like a triangle, and the face and nose were completely out of proportion .. after looking at the preview I was devestated and extremely disappointed…, I was asked if I would like this replica to go back to the production team for tweaking up… There was so much wrong with this product, I knew they would need to make up an entire new plush…all I wanted was a full refund…which I did not get, because they subtract a large portion, to cover costs and material… Had the company offered to start from scratch and redo this mess of a replica, I may have considered, because their site boasts pictures of stunning replicas… I was given the poorest artist, and the plush was totally and undeniably a joke… The loss of Peter, was overnight, and unexpected… it still is devastating.. the trouble I went through with this company, and weeks of communication to rectify it, just opened wounds that caused anxiety and anger…. Frustration and humiliation… It truly is a gamble hiring this company to replicate a beloved pet, and lately, after reading many poor reviews of unsatisfied customers, I would think twice… losing 80$ CDN is a ton of money for me, and I put my trust in their reputation for satisfaction… Please… be very aware…