PetslifyReviews of petslify.com

I felt something wasn’t right when I had not received any response except for from someone named Alex. When I looked up the company it shows that it’s central in China. My delivery is from Wuhan. 😳 I ordered this already eight days ago and not expecting miracles, but I have not heard anything. I contacted my bank and they immediately withdrew the funds for the product. And now I’ve heard nothing. I felt very uncomfortable about this and I contacted my bank and we filed a dispute which I hope I’m gonna get my money back. I can’t believe these companies are allowed on Facebook and we follow them when most of them are SCAMS not even in the USA like they indicated on their website. This is the second time I got burned, there will NOT be a third time! I believe a lot of these reviews are AI! Not real at all! The comments on Facebook are computer generated.

I am writing this review to give you my honest experience and which was horrible. Our dog passed away and my daughter found Petslify and wanted a replica. So we placed the order and it took 4 months (and alot of chasing) before we saw the 'replica', I paid extra for photos. It looked nothing like our dog, it was white not golden, and completely wrong characteristics. I asked for my money back but they wanted to have another chance to get it right. So I waited another month and when they sent the photos again it was still wrong, it was grey not golden and nothing else had changed. This was now 5 months into the process so I insisted on my money back as I had no faith that it would look close to my dog. After many arguments I got a partial refund. But at the end of the painful process it was nothing like it was advertised and I would be careful of using this business.

My order was marked delivered but never arrived. No confirmation photos. Their response….look for it harder, and contact the delivery service (a which also has a horrendous review history). My opinion? I wasn’t the one who choose this service…they did…probably because it was cheap! So they have my money, and the delivery service got theirs.and I got nothing. Order: AE32948. I feel disrespected and used.

Extremely unhappy with this “company.” First off, they took forever, the customers service is a joke and the plush looks nothing like my daughter’s cat. Waste of money.

Still waiting. I ordered this for my wife, after she lost her 15-year-old dog. I keep getting the same response, "we are working on it. Meanwhile, they can't give any proof they have done anything. I tried to file a BBB complaint; the BBB claims the company does NOT exist at the address. I do not recommend this company. It appears to be a scam.

STAY AWAY! COMPANY LIES ABOUT TIMELINE AND PROGRESS, MONTHS LATER AND STILL NO PLUSH. I ordered my plush on Christmas day (2024). The next business day I located a similar service at a better price so I requested a cancellation.. They referred to their 12 hr cancellation period and said they already started working on my plush?? Ok fair. But why did I get an email a week later stating "We are beginning work on your plush." They sent a couple of updates over the next 30 days but nothing since 2/9/25 I've emailed several times for progress and only get a generic response regarding production delays. My Charlie had passed unexpectedly and I hoped the plush would fill the void, so I waited, and waited, and am still waiting. 15 weeks post order! No pictures, No updates, No preview (I paid extra). Website now says fires in CA damaged their warehouse, but they are in NY according to Google?? Others are stating their plush was shipped from China? They need to be honest about the timeline and transparent about delays. Why have I not received an update since February? If they are sooo far behind in production then why are they still taking new orders and advertising 7-9 weeks? I am so frustrated, I've considered reporting to my credit card that they are a fraud and have not delivered service or product I ordered. Maybe I can get the purchase refunded? Update 5/23. After 5 months of waiting I called my credit card company and reported this company appears to be a scam. A few more weeks I waited for the scam company to respond to my dispute Today Chase approved my claim and refunded all of my money. I waited a total of 6 months since I placed my order But at least now I have some peace knowing they didn't get any of my heart broken money. It's sickening to know that they prey on and take advantage of devastated pet families.

I ordered my plush LAST OCTOBER and my dog of 15 years passed soon after I ordered. The plush they did looks nothing like him or even his breed and they refuse to help me or give me a refund. Every time I open the emails from them with “revisions” I start crying. It has been 7 months and that just keep ripping the bandaid off my grief. It’s so upsetting and I feel like they just do not care. Do not EVER order from these people.

Lying company ordered product then they offer me a $50 Amazon card to write a good review, then never sent card and have ignored several of my emails asking for it.