PetslifyReviews of petslify.com

DO NOT EVER ORDER FROM THIS COMPANY!!! I placed my order Feb 8th and it was wasn’t sent until June 30th. Everytime I tried to cancel they said I couldn’t because it was in the works. Their justification for taking so long was their factory in California was affected by the wildfires…. But wouldn’t you know it, the shipping came from China!!! Horrible horrible HORRIBLE

If I could give 0 stars (or negative stars) I would and I haven't received my Tenny! I ordered him way back in Jan and emailed the company many times out of excitement. Each time, "Alex" would respond. After 3 months of waiting-I had purchased "Preview" (thank goodness) and still hadn't received those pictures. "Alex" said there were delays because of the fires in CA. I was never informed and had I not emailed them, I wouldn't have known. After another month, I finally saw Preview pictures of the "completed" plush and they were HORRIBLE!!! Nothing like the loads of photos I carefully chose. It was the biggest let down. When I resubmitted "corrections" I was informed there would be MORE delays. During that time, I had contacted other companies who were empathetic. I expressed my desire to scrap the horrible project and just process a refund and "Alex" responded with "I'll get back to you on this. I even told him I'd be writing reviews everywhere I can! It's a scam!

Do not order from this company. They continue to put you off with copy paste return comments to email exchange. I plan to file a charge back with my credit card company. They always have excuses for the delays and with no real outcome. Ive been waiting 5 months now and I’m confident that i will never receive my order. As for the 5 star reviews above. I believe they are fake created by the company to give you false information.

I ordered my plush in Nov 2024; however, as of July 2025, the product has not been delivered. Per the customer representative I spoke to, the plush is still in production. I do not think that the company has any intention of delivering the product. I have asked for a refund multiple times, but the company refuses to comply.

I cannot stress this enough: do not give your money to Petslify. This company preys on grief, exploits trust, and hides behind vague, robotic customer service responses while taking months to deliver — if they deliver at all. I placed an order for a custom plush memorializing my sister's beloved cat who had recently passed — a deeply emotional and vulnerable time for my family. Petslify’s website promised a production window of 8–9 weeks. I paid in full on January 22. It is now nearly five months later, and the product still hasn’t arrived. Throughout this time, I was repeatedly told my order was “still in production.” Week after week, month after month, that was the only update I received — no timelines, no accountability, just the same form letter reworded slightly by someone named Alex. At 12 weeks, then 14, then 16, I escalated. I was met with copy-pasted apologies and excuses ranging from “high order volume” to “LA fires” and even “the holidays” — in January. When I filed a chargeback out of sheer desperation — after being ignored and misled for four months when the production time should have been 8 weeks — suddenly, like magic, they claimed the plush was halfway done. But instead of completing and sending it, they held it hostage, demanding that I cancel the chargeback first. When I spoke to my credit card company, I learned that Petslify hadn't even responded to their outreach, making it impossible to resolve on my end. Petslify's refusal to take action or communicate professionally is what pushed me to file a chargeback in the first place, then when I try to cancel the chargeback so that they will actually send the plush to my sister, my credit card tells me that they can't reverse a chargeback if the merchant doesn't formally respond to them, which Petslify they refused to do. This company is fully aware that many of its customers are ordering memorials for lost pets — moments of deep emotional pain — and they use that grief to string people along, trusting that they’ll stay quiet and wait endlessly because “it’s custom” or “takes time.” But 20 weeks is not time — it’s abuse. Their production delays are not rare exceptions; they are the norm. Just read the endless complaints on Reddit, BBB, and review sites: customers waiting months beyond the advertised timeline, being gaslit into silence, and in many cases, never receiving anything at all. This isn’t just poor customer service — it’s emotional exploitation. Petslify takes your money when you’re vulnerable, then ghosts you with impunity. Their canned apologies and unfulfilled promises are as insulting as they are empty. If you’ve already placed an order and feel similarly deceived, I strongly encourage you to file a chargeback. It’s the only way to hold Petslify accountable. I hope this review serves as a warning: Petslify does not care about your grief, your time, or your trust. What they’re doing isn’t just unethical — it’s reprehensible

Not convinced this is a legitimate company. They just charge your credit card and then never provide the physical product. What they do is email a photo of something that looks nothing like what you ordered. Still trying to get a refund after several months.

I had to put my 12 year old husky down February 7th and soon after I saw an add to have a stuffed replica of him so I thought that would be nice. I placed an order around the end of February and was given 6 to 9 weeks for delivery. I gave them some grace as i received an email around the time i was supposed to receive the plush saying they are backed up due to a fire. Well, it is now the end of June and I still have not recieved the plush nor have I received any helpful response from an email letting me know when I will receive it. They do not have a phone number to talk to anyone so its really just a waiting game to find out whether you will or won't get what you paid for.

I’ve been waiting for over six months @nd not received my item. I requested a full refund but of course, not available as they tell me the item is in process. If I don’t get the stuffed animal by the end of the month I’ll be asking Amex to start a refund and complaint. RIDICULOUS!!