PetslifyReviews of petslify.com

I know I’m not going to get an identical replica of my pup but what they sent didn’t look anything like a chihuahua even. It wasn’t well made at all one of the front paws was sideways, the mouth is crooked, and one of the ears is sewn on weird as well. It looks really similar to some of the customer reviews on their site so it feels less like a custom build and more like they have a color that’s close and use mass produced animals for these. I don’t even want them to try again I just want my money back and they can have this back.

Horrible. The pet is cheaply made and looks NOTHING like my dog. Not only did it take forever, I am greatly disappointed

First of All, I have already written 2 Reviews on Petslify, of which “Trust Pilot” Took Them both down!! Needless to say, Trust Pilot Cannot be trusted to Honestly keep up Your reviews!! As I have read that The Company You are reviewing can get Negative reviews to Be taken down by Trustpilot!! So what’s the point?! Back to yet another review of Petslify. I Would Highly Recommend that People stay far away from from Petslify, IF they Do actually want a Product! Petslify states on Their website a 9 week turn around time to receive Your plushie. And after seeing several negative reviews with the exact same issues with this company that I’ve had, which Have Also been taken down. I ordered 2 Dog Plushies back in February, and after several excuses and standard replies, by the time July was here, I contacted my bank for a dispute with Petslify and did receive my money back. Again, I cannot emphasize enough to Not Order from Petslify. Avoid heartache and frustration!

I cannot warn people strongly enough: Petslify is a scam in practice if not in name. I paid $327 on March 29, 2025, for two custom plush replicas of our dog for my stepdaughters. After more than five months of excuses and copy-paste apologies, Petslify finally sent one package on August 14. Inside was not two dogs as promised, but a single plush of the wrong breed altogether. Our dog is a tan and white boxer with a nub tail. What arrived was a long-haired gray dog that looked nothing like him. Since then, the company has stalled behind an “investigation” instead of issuing a refund or providing replacements. I still have nothing I paid for, and my children left heartbroken. If you value your money or your memories, do not trust Petslify. They prey on grieving pet owners and then hide behind scripted emails when they fail. It's been over a week since I provided proof of evidence with photos requested by Petslify and they refuse to refund or replace the replicas or even give a timeline for an investigation, despite their website promise that "Yes! We offer a 100% satisfaction guarantee. If you’re not happy with your custom plush, we will provide a full refund. Additionally, we stand by the quality of our products with a lifetime warranty.".

I would give 0 stars if I could. This company is a joke. When I ordered on April 29, 2025 it said 7-9 weeks. I have emailed the company MULTIPLE times and they keep saying it’s in production. Here we are on August 11, 2025. Still no product or tracking number. I emailed to ask for cancelation and refund, we will see if they respond or if I have to take bigger action.

This company is very fraudulent. Never received my order nor any pictures during production as advertised. Communication has stopped and social media has been blocked. I’m formally complaining on BBB and disputing charge with my credit card. Here to warn others. Hope this company receives payback for fraud.

Not even worth one ⭐️. Save your money and sanity. Don’t order from this company. Ordered a custom plush in early April and have not received it to date, 8/3/25. Very difficult to contact anyone, and it’s all just a big scheme. TRUST ME! DO NOT ORDER/PURCHASE ANYTHING FROM THIS COMPANY OR CHONGKER!

7 months later and no plush! I ordered it late December with a promise turnaround time of 8 to 9 weeks. In February they sent me an email saying it was almost done. Weeks later I heard nothing and then they claimed that orders were delayed because of the fires in California. This is a tremendous lie for many reasons but the most important are that the offices are based out of New York (some have claimed that they’re actually based in Tel Aviv and their Facebook page is owned by a username in Hebrew but their business address is in the United States) and the plushes themselves are made by a company called Chongker in China. If you’re really tempted by their low prices you can just skip the middleman. I don’t recommend it though because I contacted them as well and they have also given me the runaround. A month ago they produced some photos and they said that they were mailing it. That's how I know they're made by Chongker, their tags were in the photos. I still have no tracking number and they refused to give me any information other than to thank me for my patience. If you’re reading this in your victim be sure to file a charge back with your credit card, or a complaint, and also be sure to file a complaint with the New York attorneys general office fraud department. Also I have to add that I filed a complaint with my bank because I haven’t received the product. Do you know what they said? That I received the product within nine weeks and then I was holding onto it refusing to return it to them while also demanding a refund. They are trying to defraud me while accusing me of fraud. It’s outrageous and deeply offensive. No matter how badly you would like an affordable plush please do not give your money to this company - you will not get it back.