PetslifyReviews of petslify.com

This has been a horrible experience..made our order back in november for 2 plush's and paid extra for delivery by Christmas.. that didnt happen.. finally only 1 of the plush got delivered on December 28th 3 days past christmas.. and still missing the 1 plush with no update after emailing multiple times to the support team. Worst experience I have had in almost any company I have dealt with. And no im not a bot just putting a bad review up as one of their emails stated to me they had bots making bad reviews and hurting their business.

This company only posts their good reviews. I sent a 1 star and they won’t post. They took forever and never gave me the preview option I paid for. The color was all wrong and the quality is bad. I am VERY disappointed. Way too expensive for his poor of service and quality! DO NOT BUY!

I ordered a custom plushie from this company at the beginning of September knowing that it would take at the latest 9 weeks. I paid extra for the “sneak preview”, I gave the optional tip to the workers in hopes that would ensure this was made with extra care, and bought a little grooming kit. Well, it’s now December and I have nothing to show for it but a long email exchange of empty promises and multiple date requests from me that have gone unanswered. I received a preview email almost exactly 9 weeks from my purchase date. The cat I ordered looked half finished, so I requested some adjustments, which took another 2 weeks. I finally got an email that I signed off on and after another week I got an email that said my package was ready to be shipped! Yay! Just waiting on that tracking number. It never came. A week and a half later I reached out, Alex Miller (if that’s even a real person) says, “it’s coming.” So I asked, what’s the hold up, I’ve been waiting 2 weeks now. Never received a response. Waited another week, then asked for an update again. Crickets. In total, it has been over 3 months, and I’ve heard nothing valuable from them since early November. I don’t understand how a company can tell you your product is ready, ask you to reach out if you don’t receive a tracking number in 10 days, and then have absolutely no useful information for you when you follow all of their instructions after taking over $300 from you!! Do. Not. Recommend.

This is a scam company. They will not give you an actual product. Every positive review is fake. Our order was placed on May 5, 2025. We were told it was shipped in July, but never given a tracking number. Multiple emails were sent in August and September, and the response was always "Don't worry, everything is okay." In October they stopped answering my emails. We never received our plush and were charged $217.02. If you look on reddit, you'll see that there is an entire subreddit of people who were never given their ordered plushies and eventually ghosted. Do not order from this scam company.

BUYER BEWARE. FRAUD WARNING. Horrendous. False advertising on the website. Misleading final pricing. Charged us twice on our credit card and told us they won’t cancel the order as it’s too late. We contacted them immediately after the order and THEY didn’t respond for 2 days. When they finally responded they told us we waited too long to contact them. Alex Miller the customer service agent was extremely rude and dismissive. We will be filing a fraudulent charge action with our bank and contacting BBB.

Do not trust Petsify. I was sent the wrong plush, and after a month, they have “not been able to relocate my plush.” It took several days at times for them to respond to emails. I have tried suggesting contacting other clients to see if they have my plush instead. The first time, they ignored my suggestion, giving the same robotic promise that their team is “working hard” on locating my plush. The second time, I have not yet received a response. I know that sometimes, companies like these will throw out or donate unwanted/returned plushes. I am worried that I may have been sent one of the throw-outs, and that my completed plush is now either accidentally thrown away, or in some thrift store I do not have access to

This has been one of the worst customer service experiences I have ever encountered. I placed my order in January, with their website clearly stating a production timeframe of 6–9 weeks (at the time, even shorter). It took several months before I received a first preview. The so-called “meticulous work” did not resemble my pet in any meaningful way. The quality was poor, as if no care was taken to match the uploaded photos. After multiple failed attempts to “fix” the design, it became clear that this company does not have the capability to meet even a minimum acceptable standard. I therefore requested a refund, which should have been straightforward given their advertised “No-Questions Asked” policy. Instead, I was met with excuses about material costs and other conditions. Not only does this contradict their own written policy, but it also amounts to a breach of basic consumer protection laws. Despite my generosity in accepting a partial refund (which they presented as though it were a favour), two weeks have now passed since that agreement and I still have not received anything. They are now ignoring my emails. This delay in processing a refund is not just unprofessional, it is unlawful. Their handling of production, communication, and refunds has been consistently misleading, exhausting, and deeply disappointing. At this point, I am left with no choice but to consider legal action, as advised by lawyers I have consulted. In my opinion, this behaviour borders on fraudulent. Everything about this process, from broken promises amd Rules, to refusal to honour their own policies, breaching consumers protection laws and advertisement laws, is absolutely unacceptable. Just avoid them. They are beyond disappointment and they are proud of it.

I’m livid, not only was I assured that the process would be timely and the plush would look like my pet. I waiting 9months , wasted almost £200 for a plush that barely even looks like my animal, fluff literally coming off. What did I spend my money on again? What was the money for? If I knew this would be my experience I would have gone elsewhere, ruined my nieces birthday present .