PetsflyReviews of petsfly.com

The Petsfly team did a great job helping me ship my (very large) dog to Egypt. They took the time to understand everything about Finn in order to make his flight comfortable and successful. I really appreciate everything this team did to ease the stress of flying a dog internationally. If I ever need to ship Finn in the future, I will definitely reach out! This was a really great experience.

We had serious reservations and worries about moving our anxious 12 yr old, 50lb dog from the US to Portugal in December 2023. We worked with Brenda and she was very reassuring from the start. I wouldn't be surprised if she has a degree in psychology because she handled me very nicely. Our dog and crate were over the airline limit so he needed to fly as cargo. I had serious reservations about him having a layover and went out of my way to present alternative, often hair-brained, travel plans that I concocted. Brenda was totally open to doing it my way but was careful to explain the problems with each of my alternate flights. In the end, her original flight plan was indeed the best. Hadley flew from ATL to FRA to OPO. We received a photo of him in FRA pet lounge. He was in his crate but the door was open. I doubt that he actually got out but I can see that he had the opportunity to do so. Petsfly worked very closely with my vet who was able to submit paperwork electronically, making the entire process easier. Yes, we did pay for the vet visit. Their service was not cheap but we were concerned about any problems, canceled flights, delays and that we would not have the resources to deal with any of those issues. We were confident that if something had happened, Hadley should have been taken care of. We had no problems so I can't speak to what would happen in that case. The agent who got our dog through the vet check in Porto did not speak English, other than to indicate that we needed to wait for our dog. We were all united and our pup is happier than ever in Portugal! I am leaving this review many months later because I needed to look back to tell a friend how much I paid for the service and realized that I never left a review.

Awesome job taking care of our Siberian Husky.

GREAT communication, working with Jeni is just so easy.

People are knowledgable and responsive with excellent follow through and good communication.

The staff were incredible. They communicated every step of the way and provided pictures on travel day. Would definitely hire them again

I cannot thank Brenda and Petsfly enough for all of their help, organization and guidance. My four cats made it from Minnesota to Scotland safely and without issue. I contacted them online several months before after getting a couple other quotes. I was not happy with the communication from the other companies and thought I would try one more. Brenda changed my whole perspective on the situation the first time we spoke. First of all, she scheduled a call and did not just call me out of the blue. As an introvert, this is huge. She set up every call after in advance as well and emailed with me whenever possible. She was calm and friendly and clearly knew what she was talking about. She was caring towards me and the stress I was feeling about moving overseas (and all of the insanity it involves) and she has a clear love for animals. She broke it all down for me in bite size pieces so it didn’t seem as difficult. She assured me that even if there are hiccups, we would all get there safely. We talked through each pet and I ended up deciding to take one on the plane with me and the other three fly on their own. I didn’t have dates or specifics yet, but she started building the plan and checked in on me regularly so I could update her as things developed. She was so accommodating and clear about what we needed to get done and when. This is not a one size fits all service, she made sure that everything worked for me and adjusted when necessary and without issue. My vet had very little experience with travel certificates and had questions about how things should be filled out. I connected her to Brenda and they were able to communicate effectively without me being in the middle. Petslfy had a portal that the vet submitted everything through and it was all really smooth. I was connected to Dana who was picking up the 3 cats a couple days before. She was great communicating and making me feel at ease. She was very sweet and detail oriented at pickup, I had complete confidence in her getting my cats on their way. My paper work for the cat flying with me was done using their service as well and was handed to me when the others were picked up. I had everything I needed and had absolutely no issues with anything at all. I got updates on the 3 cats all along and when they were boarded overnight I got multiple check-ins and pictures. The man who dropped them off was so sweet and I could tell they were always in good hands. My cats were back to themselves in no time, thanks to the smooth and caring service they received. I hope I never have to use them again, but I would recommend Brenda and Petsfly to anyone who has to fly with their pets.

Cannot recommend this service enough. Jeni and Petsfly couldn’t have made the process of moving our sons cat Baker from the USA to the UK easier. Jeni held our hand the whole way navigating the bureaucratric paper process and ensuring we all stayed on top of the tight time deadlines. This was all done calmy with reassurance the whole way. Despite our concerns Baker arrived chilled and relaxed.