PetScyReviews of petscy.com

Response from PetScySep 5, 2020

Thank you for your time on the phone today. We are happy to hear that your dog is benefiting from our chews. We look forward to learning more about how your dog is progressing. Thanks

Response from PetScyAug 17, 2020

We are glad Axle is enjoying.

Response from PetScyAug 11, 2020

Thank Eric. We love the smell too.

Response from PetScyAug 11, 2020

Thank you Linda. Normally you would see the order within 5 days. However, the USPS is currently having some delays but nothing more than an extra day or two. I’ll be monitoring your order and if anything happens I’ll personally send out another order via Fed Ex. Once you get the product please update the review and let us know if your dog enjoys the taste.

Response from PetScyAug 11, 2020

Sue, we sorry for your displeasure. Originally you emailed/called at 9pm the night you placed your order. Our customer service team is only available during normal business hours as we are a small business. Unfortunately, our fulfillment team (different company that works 24/7) shipped that order out that night as our customers expect their product immediately. The next morning my customer service team escalated your email. Your issue was that you ordered our product on a subscription basis, at a 30% discount, by accident compared to the One Time Purchase. You did not want our product on a subscription basis. Understandable. I (the owner) personally called your house twice that day as well as emailed you. Since the product was already in the mail I wanted to create a solution where everyone wins. Therefore, I cancelled any future subscription reorders. This gave you the best of both worlds. Our product to try on a “one time basis” while still enjoying the 30% discount. I emailed you again the next day as well. Once again i apologize that you were unable to speak to customer service once the error occurred. However, we made every attempt to contact you and resolved your originally issue along with providing a discount. You can return for a full refund. If you decide to keep I will go ahead and donate your entire sales price to the local Humane Society on your behalf.