PetScyReviews of petscy.com

4.02,268 reviews
Pet Stores

PetScy

About PetScy

Our StoryContact Us If you’re ready to shop our variety of products, we encourage you to head on over to our shop and begin searching for the very best high quality pet health products and pet supplements available on the market!Buy Itch ChewsBuy Probiotic ChewsBuy Joint Chews Buy Multi VitaminBuy Dental CleanseBuy Aloe Oatmeal Shampoo

PetScy (petscy.com) has 2,268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: petscy.com
Website: petscy.com
Category: Pet Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 70% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About PetScy

PetScy (petscy.com) has 2,268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: petscy.com
Website: petscy.com
Category: Pet Stores
Listed on Five Star Index: 2026

Aug 31, 2023

I was shipped an empty box and got no help

I was shipped an empty box. Upon calling the company, the representative was extremely rude and refused to help me, instead doubting that I was shipped an empty box. I got AMEX to deal with them. While I understand the company needs to confirm tracking, I literally sent them a photo of the box and they wouldn’t act until I went to AmEx. The key question is: How is your operation so disorganized that you are shipping empty boxes when they should have a product in them? You could have also checked the label that you printed: it says the weight was zero. It even said it was from the “returns department” on the box. Unacceptable. As a customer, it is not nice to be treated as a potential “fraudster” when simply calling in for help. That is not an attitude I have any interest in doing business with. Goodbye.

Response from PetScyAug 31, 2023

REPLY: PetScy sells thousands of products a day. Do to our size we utilize a 3PL company ( fullfillment company). Less than 1% of orders ever have an error. Trust me when I say, that I am furious with their mistake and ruffling feathers. None the less, we take responsibility. This was our mistake, as my support team has never dealt with the uniqueness of this case. Tracking showed that it wasn't delivered. Therefore, they have limited options until tracking updates. Looking at the emails it shows that you did provide a picture and once provided support offered a replacement order but it was too late at that point. This is an unfortunate situation and something we will learn from. Thank you Chris Founder Thank you for the feedback. Customer service has to follow certain protocols before they can issue a refund due to nefarious actors committing fraud, which happens. In your case, the order still didn't show DELIVERED according to tracking, which is a red flag. In this case, they're instructed to wait for the tracking to update. From there, an inquiry would be sent to the fullfillment company to confirm. By the time we confirmed, the customer already filed a bank dispute. I believe the main issue in this case is you wanted a refund immediately and we needed to wait and review to make sure we weren't victims of fraud. I do apologize for the inconvenience and wish you and your pet the best. Chris Founder

PetScy reviews

2,268 approved reviews, newest moderated first

Raquiya J.
Sep 2, 2023
I REALLY love this product….I can see a…
I REALLY love this product….I can see a difference in my fur baby ever since he started using these.Will recommend 100%
Patrick T.
Sep 1, 2023
The product arrived before it was…
The product arrived before it was scheduled. And three days after taking treats Roxie is scratching and digging into her tail area you can almost see relief in her eyes. As everyone knows I love Roxie more than anyone. My favorite people have paws!
Response from PetScySep 3, 2023
Awesome to hear! Chris Founder
Ann M.
Sep 1, 2023
When I added the dental cleanse
When I added the dental cleanse, one dog wouldn't drink it and the one that did got terrible diarrhea. I won't be using this product again now that I've lost two nights of sleep taking my dog outside every 2 hours.
Response from PetScySep 1, 2023
I am sorry to hear that the Dental Cleanse is giving your pup bowel issues. Anytime a new consumable is introduced there's a possibility of diarrhea. It doesnt happen much. When it does its usually do to adding too much to the water. Not saying that happened here but it's very important to dose correctly.
Amy M.
Sep 1, 2023
This is definitely helping my dog
This is definitely helping my dog. She has been scratching herself for years. She is now doing much better only after 1 week of using this.
Response from PetScySep 1, 2023
Awesome to hear. I created this brand for this very reason. To help other dogs as these ingredients helped my rescue pup, Bella. We appreciate your business and here if you need anything. Chris Founder
Sharron H.
Aug 31, 2023
I was charged Customs on the already…
I was charged Customs on the already 110$ purchase without any forwarning. Thus the reason for cancellation
Karen N.
Aug 31, 2023
Love this product
Love this product. Within 2 days my little chihuahua has no more itchy rash.
Response from PetScyAug 31, 2023
That’s wonderful to hear. We started this brand for this reason. Thank you for being part of my brand and here if you need anything. Chris Founder
Robin S.
Aug 31, 2023
Dogs allergies
My dogs have allergies and I got the itch bites. Been on them 5 days and can tell a little bit of difference. Also got the treats and they love them.
Response from PetScyAug 31, 2023
Awesome to hear. If they’re seeing small Improvements now. They should continue to get better. Thank you Chris Founder
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Aug 31, 2023
I was shipped an empty box and got no help
I was shipped an empty box. Upon calling the company, the representative was extremely rude and refused to help me, instead doubting that I was shipped an empty box. I got AMEX to deal with them. While I understand the company needs to confirm tracking, I literally sent them a photo of the box and they wouldn’t act until I went to AmEx. The key question is: How is your operation so disorganized that you are shipping empty boxes when they should have a product in them? You could have also checked the label that you printed: it says the weight was zero. It even said it was from the “returns department” on the box. Unacceptable. As a customer, it is not nice to be treated as a potential “fraudster” when simply calling in for help. That is not an attitude I have any interest in doing business with. Goodbye.
Response from PetScyAug 31, 2023
REPLY: PetScy sells thousands of products a day. Do to our size we utilize a 3PL company ( fullfillment company). Less than 1% of orders ever have an error. Trust me when I say, that I am furious with their mistake and ruffling feathers. None the less, we take responsibility. This was our mistake, as my support team has never dealt with the uniqueness of this case. Tracking showed that it wasn't delivered. Therefore, they have limited options until tracking updates. Looking at the emails it shows that you did provide a picture and once provided support offered a replacement order but it was too late at that point. This is an unfortunate situation and something we will learn from. Thank you Chris Founder Thank you for the feedback. Customer service has to follow certain protocols before they can issue a refund due to nefarious actors committing fraud, which happens. In your case, the order still didn't show DELIVERED according to tracking, which is a red flag. In this case, they're instructed to wait for the tracking to update. From there, an inquiry would be sent to the fullfillment company to confirm. By the time we confirmed, the customer already filed a bank dispute. I believe the main issue in this case is you wanted a refund immediately and we needed to wait and review to make sure we weren't victims of fraud. I do apologize for the inconvenience and wish you and your pet the best. Chris Founder

PetScyReviews of petscy.com

About PetScy

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PetScyReviews of petscy.com

PetScy reviews

I REALLY love this product….I can see a…

The product arrived before it was…

When I added the dental cleanse

This is definitely helping my dog

I was charged Customs on the already…

Love this product

Dogs allergies

I was shipped an empty box and got no help

About PetScy

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

PetScy reviews

I REALLY love this product….I can see a…

The product arrived before it was…

When I added the dental cleanse

This is definitely helping my dog

I was charged Customs on the already…

Love this product

Dogs allergies

I was shipped an empty box and got no help