PetScyReviews of petscy.com

Response from PetScyDec 6, 2024

Hi Richard, Sorry for the delay with the package. It seems to have gone on a sightseeing expedition, which isn’t the norm. We recently released our premium Itch Allergy Plus Chews on December 1st. These are a significant upgrade to our Itch Relief Chews that you ordered. The Itch Relief Chews are packed with Omega Oils, which help with skin issues, but the process can be slower. This may lead some customers to think the chews aren’t working as their dog continues to itch. That’s why we recommend finishing the bottle before making an assessment. If, at the end of the bottle, you’re not satisfied, reply to this review, and I’ll send you a bottle of the NEW Itch Allergy Chews to try for free. Here’s a link to see the difference between the two: https://petscy.com/pages/which-is-right-for-my-dog-direct Chris Founder

Response from PetScyDec 5, 2024

Gidget, thank you so much for your review! We are thrilled to hear that your dog’s coat looks great. We also deeply appreciate your loyalty as a long-time customer. That being said, we’d love to feature your dog as our Dog of the Month in our monthly email! If chosen, you’ll receive your choice of one free unit of PetScy product. The email will simply include a picture of your dog, a little about them, and how the product helped. If you’re interested, just reply to this review, and I’ll follow up with you via email. Thank you again! Chris Founder

Response from PetScyDec 5, 2024

Reply: note, I think there’s a reply button at the bottom which allows to reply to each message vs editing. As for the new product. I appreciate you allowing us a second chance to make this right. I will have my team send out a new order and switch the old subscpriton to the new product. I’ll Update the shipping date based on today’s date. I’m waiting on fullfillment to send me tracking for the expedited order. I put a request to by pass the 24 hour waiting period and get out today. Hey Joel. I’ll look into. Any interest of us expediting (different carrier-should take 2/3 days) you the new product Itch Allergy Plus for free (which is a better product and cost a little more ) and if the old order shows up, you just throw away? I don’t blame you. I’d cancel to. Also, if for some reason you want to change out to the new chew after a bottle or next order, just reply here and I’ll take handle. Chris Dec 11th.- Subject: Resolution for Your Delayed Order Hey Joel, I agree — this delivery time is unacceptable. We’re in a tough spot because the order was picked up on the 2nd. However, DHL isn’t fulfilling their delivery requirements which is unfortunate as we may lose a customer over their inability to deliver as normal. Ice issued a complaint with them but that falls on deaf ears. Also, I’ve received more details from the fulfillment company handling the product. They confirmed DHL picked it up on the 2nd but didn’t update their system until the 3rd. Our system sends notifications 24 hours after the shipping company updates their records. This delay isn’t normal; otherwise, we wouldn’t stay in business. Here are two solutions: 1. Expedited Replacement with Upgraded Product • I can send you our new and improved Itch Allergy Plus chews. • These have the same active ingredients as the Itch Relief but include 8 additional ingredients for broader coverage. • We’ll cover the price difference. • If you want this option, please reply soon, and I’ll expedite them today. • Note: You’ll need to refuse the delayed order upon delivery to avoid being charged for both shipments. This will be confirmed by Tracking as it will Show the order was untampered and on its way back to Tampa. 2. Wait for the Original Itch Relief • If the Itch Relief chews don’t arrive within 14 days from the shipping date, we will issue a full refund. I completely understand your frustration and hope these solutions help. I hate to lose a customer due to a shipping company’s incompetence. Best, Chris Founder https://webtrack.dhlglobalmail.com/orders/33872412020833717/details/9261299999887315252288

Response from PetScyDec 2, 2024

Hello Bryan, Sorry to hear about the order. We ship thousands of orders daily, and unfortunately, if the shipping company loses an order, we are only made aware once a customer contacts our support team. Can you confirm when you contacted support about this issue so I can investigate why it wasn’t resolved? I don’t see any tickets under your email so did you reach out under a different email? Or is this review your first time contacting support? If so, we’re just now learning about this issue. Otherwise, we would have resolved it as soon as we were notified. Regarding the issue, tracking shows that UPS lost the order. Here are two options: 1. We can refund you for your order. OR 2. We just launched our Itch Allergy Plus product on December 1st. It contains the same Omega Oils as the Itch Relief chews you ordered, which help over the long term, plus additional effective ingredients for both short- and long-term relief. While they cost more ($2) than the Itch Relief chews, we will cover the difference and cancel any future orders so you can reorder later if you find them effective. Here’s the link to learn more about that new product: https://petscy.com/collections/products/products/itch-allergy-plus-chews 3-or resend the Itch Relief order Let me know how you’d like to proceed. Chris Founder Note: you can reply here or the emails sent to you from support.

Response from PetScyNov 26, 2024

Hello Kathryn, Each unit contains 30 chews, designed to last 30 days depending on the size of your dog. If you’re administering them as instructed (which I’m sure you are), the delay may be due to the shipping company or because the order was processed between Friday and Sunday, in which case it would ship the following Monday. To resolve this, I’ve moved your next order up by a week. Please reply if this presents any issues, but this should address the gap. Regarding the Multivitamin, we have discontinued that product. Due to rising costs, we felt it no longer met PetScy' s high standards for quality relative to cost. We are currently working on a replacement that will be 10x better. Let me know if you have any questions. Chris Founder

Response from PetScyNov 26, 2024

Hey Mickey, The Itch Relief Chews are packed with high-quality Omega oils, which can start helping your dog within a couple of days. However, in most cases, it takes a bottle or two for their skin to begin healing. I recommend finishing the current bottle and then assessing your pet to see if their itching has decreased compared to when you started. If there’s improvement, the chews are working, and your pet will continue to heal. We’re also excited about a new product that comes out DEC 1st! It contains all the effective ingredients of the Itch Relief chews, plus many more, providing both short-term relief and long-term healing benefits. If, at the end of the second bottle, you don’t see the results you’re hoping for, I suggest switching to our upgraded product, Itch Allergy Plus. Here at PETSCY, my goal is help pets and then make money. If that second bottle doesnt work, reply back to this review and Ill send you out the new product for free. The only request I have is to provide me a review after 30 days. My support team will not provide this offer so you need to reply to this review or create a new one (if you create a new one I will ask that you delete after we confirm anything) Note, the ITCH RELIEF will become our VALUE PRODUCT, mentioning in case you see the results as you may want to stay on the cheaper product for maintenance. Let me know if you have any questions

Response from PetScyNov 24, 2024

Hey Ann, Awesome to hear! I created this brand because these ingredients helped my own dog, so it’s always humbling and exciting to learn that I’ve helped another dog. Thank you for being a customer! Keep an eye out for our new Itch Allergy Plus chew. It contains the same ingredients as Itch Relief, along with probiotics and other great additions. Also, if you’re interested, we have a “Dog of the Month” feature in our emails where we share a picture of your dog, a description from you, and how the chews have helped. As a thank-you, we gift a free product! Let me know if you’d like me to follow up via email next week to get your details. Thanks, Chris Founder