Petro Home ServicesReviews of petro.com

Last fill the charged me $4.669 per gallon when market rate was around $3.30. They have been grossly overcharging me for months. I trusted them when they said they'd give me competitive market rates. It's on me for not checking but it's a huge violation of my trust. Tech came out yesterday because my igniter was bad. Walked in and before he even opened the boiler he told me he wanted to change the controller for over $400. Then he opened it roughly, ripped out the nozzle, told me it was dirty and seemed REALLY annoyed to even be in my house. 5 minutes later he walks out, gets his tablet and said the total was well over $600. Skimmed over what he did, seemed annoyed when I asked him how much he charged me and I found out he replaced the nozzle and charged me $119 for the $20 part that I'm pretty certain could have just been cleaned. Didn't show me any of the old parts and took me them with him. The service call was just the icing on the cake, I had already decided to not continue doing business with them after I discovered the gross gouging on the oil price.

Petro advertises automatic delivery as a premium service that you have to pay extra for. In reality, they do not deliver automatically at all. I had to call them every single time I was running out of oil, which defeats the entire purpose of paying for this “service.” When you call for delivery, they promise fast service, but they often show up 8–9 hours later. When you’re completely out of oil, this means you are literally left freezing in your own home. Customer service has been consistently unhelpful. Their priority seems to be charging fees rather than helping customers. They don’t listen, don’t try to accommodate urgent situations, and repeatedly push extra charges. Their prices are also far higher than almost any competitor, while offering a service that is far below standard. They also charge cancellation fees, making it feel like they lock you in even if you are unhappy. You pay more to stay in a system that doesn’t deliver what it promises. Maintenance checks are another issue: they ask you to schedule them 3–6 months in advance, and when the technician finally comes (for about 30 minutes), they regularly add more charges for “missing” items. It feels like a never-ending billing cycle. Their online dashboard is inaccurate and practically useless, showing incorrect information about deliveries and tank levels. Overall, Petro has shown poor reliability, poor customer service, inflated pricing, and no real accountability. I ran out of oil multiple times under their “automatic delivery” plan, and instead of helping, they repeatedly added fees and gave contradictory explanations. I strongly advise avoiding this company. The service they promise is not the service they deliver, and the overall experience feels exploitative rather than supportive.

Petro has been reliable when it comes to delivering heating oil and propane. Unfortunately, their service department is a completely different story. After nearly ten years as a customer, I’ve learned that they are not certified by the manufacturers of the heat pumps, air conditioning units, or boilers they install and service. Unless you’re technically knowledgeable, you would never realize the shortcuts being taken. Over the past four years, multiple technicians have attempted to fix a recurring issue—without success. I’ve spent over $2,400 replacing parts that were no longer under warranty on a unit Petro installed in February 2018. Some technicians have even refused to take responsibility, saying, “I didn’t install those parts,” and then leaving without resolving the problem. It’s now been three days since I started trying to reach a service manager. I’ve left several messages, yet no one has returned my calls—only updated the service notes. Based on my experience, I strongly advise avoiding Petro for equipment installation, repairs, or ongoing service. Their delivery may be dependable, but their service is disappointing and unresponsive.

My experience with Petro is genuine and on public record in Rhode Island. PLEASE READ BEFORE CONSIDERING THIS TERRIBLE PROVIDER. They currently operate and wreak havoc in 12 states. I intend to publish this review on all available review platforms in efforts to WARN others, especially new customers. Not only will Petro Home Services aka Petro Heat completely trap you as a customer, they will spend a large sum of their own money to drag you to court for your INCORRECT account balance. BACKGROUND: I signed up with Petro as a first-time homeowner in Fall 2020. Upfront, Petro offered new customer incentives that outweighed competitors in my area. During my acquisition process, Petro offered "buy a 1st year of service plan at $214, get the second year for FREE". Their "Premium Plan" included several yearly complimentary maintenance visits and discounted repairs/parts. From 2020-2022 I was also enrolled within their "Smart Pay Plan" payment option (where you're basically paying them ~$300 per monthly to add to your piggybank/account). The funds you auto-provide can be used for oil deliveries and service work when needed. Petro markets this option as a peace of mind tactic, it's all a strategy to get your money faster! I contacted Petro for a heating system issue needing address in winter of 2022. At that time I realized Petro had charged my account (withdrew from my banking account) to renew my service plan, which was meant to be my FREE 2nd year. From Feb. 2022 - April 2022 I had to take an enormous about of time and effort to get refunded for that charge, they gaslit me saying that was incorrect promo offer even though I had emails to back me up from Fall 2020. THEY BAIT AND SWITCH ON YOU. While working to get my refund, I decided to utilized the benefits included in the service plan. They scheduled my "Tune-Up" and another general visit, which they ended up cancelling on their end to prioritize other customers' needs that winter. WHILE this was all happening, Petro still had not addressed my original heating system issue. It took 2 WHOLE MONTHS for them to send a somewhat helpful tech (second person) to my house to just bleed my pipes! KICKER, they charged me for the work when they were done for ~$350. SO, it took another week of back and forth to issue me a refund. The work was covered under my service plan, they knew it and tried to pull a fast one on me. They already have your money, if enrolled in Smart Pay they DO NOT CARE. Petro will make you feel completely powerless, they price gauge oil fuel prices over $1+ more than local providers, they will call you DAILY if you're late on payment, come to your property without advance notice; sticking you with an enormous bill, IGNORE your requests to cancel service plans and auto-deliveries leaving you with the grueling task to obtain a refund. AVOID THIS COMPANY AT ALL COSTS!! COURT TOPIC: Petro sued me for ~$1,500. They came to my property without notice a day after my then ~$1,600 balance was squared up from previous oil deliveries. I was no longer enrolled in Smart Pay, or service plans and requested to no longer receive auto-deliveries (I kick myself because I didn't have my requests in writing). My balance went from $0 on 4/11/23 to $926 on 4/13/23. I refused to pay as I did not authorize. They told me I never canceled auto-delivery!! Months went on with late fees after late fees, by 11/27/23 they renewed my original service plan agreement I had already CANCELED in Nov. 2022 and did so even though there was zero communication coming from my end. They added more late fees before finally selling my debt to collections (a lawyer). I brought several Trust Pilot reviews you're seeing here below to my defense in regards to Petro ignoring requests to cancel. THEY TRAP YOU IN A VICIOUS CYCLE TO CONSTANTLY BE IN DEBT TO THEM. That is why they came to my property immediately once my balance was at $0. THEY PREY ON FIRST TIME HOME OWNERS; think of it as love-bombing.. then completely toxic. I was ruled to pay $926. Petro's witness was some random account lady who swore under-oath that she personally listened to 3 years of my phone calls and claiming I never cancelled anything! They "waived" all late fees and the unauthorized 4th year service plan in court like they were the GOOD GUYS, HA! STEER CLEAR AND RUN. They will cost you time, money and your sanity. Throw any promo pamphlets you ever receive in the garbage! If you are currently with Petro I strongly advise you to leave. THEY ARE ROBBING YOU BLIND. Anytime you need to contact them for ANYTHING do it by email, never by phone. HAVE EVERYTHING IN WRITING when dealing with Petro. This company is an outright bully, a scam, unethical, an absolutely nightmare; you are willing signing up for mental and financial burdens if you chose this company for any services or goods!

Extremely Disappointing Experience – Beware of Hidden Fees, Unethical Practices, and Safety Risks! I had a terrible experience with Petro Home Services. They lock you into contracts that are nearly impossible to cancel, and their tech visits are charged excessively without clear justification. Not only did I feel trapped by the service, but the financial burden it caused was overwhelming. To make matters worse, the service even endangered my family’s well-being. The entire experience felt dishonest, and I would even go so far as to say it was borderline fraudulent. I strongly advise anyone considering this company to be cautious, thoroughly research alternative options, and reconsider before putting your trust (and money) in their hands.

Selling services of a "plumbing department" but no insurance for damages caused. Oil delivery service ignored my repeated requests, the instructions of Petro's own customer loyalty department, and industry safety standards: put oil in my basement when tank already near full, dangerously overfilling tank. Twice. Then when I asked to report the tank rupture risk, cancelled my tank safety "care plan"

Had changed to Petro after the company before was nickel diming me. Extra fees n charges. $300 for a once a year delivery where less than half a 80 gal tank used. Use for cooking n bbq. They came first one n did install n inspection. Had me move an outdoor light. Found Petro n signed up. Had about 2-3 years. $152was due after delivery last year. I got calls n messages from 800 number. I saw message are coming for your tank your account cancelled. I called but account was in my sons name, so wouldn’t talk. He travels a lot n lives on west coast. I paid the bill a couple days after. They said just have son call n put me in account. He did that when he returned last Saturday. The message had number n he called it, no answer so left message to put me on n reinstate account, as was told to say by crdit dept. Today get call he has to call I called son at 9 east coast time. He said they will put me on n call. I get call n wound up patching in son. They want $149 to inspect (nothing changed since installed). Then credit check says they need $349 deposit. We didn’t have befire n credit numbers lower. Cost fir not paying a bill that got lost because they didn’t have he in it is $500. When talking to at least 5 different agents they all will not do anything for client they have new rules wouldn’t waive inspection and father been paying didn’t count. Also new rule if the come to deliver your getting $99 bill no matter what. They seem to now have same minimum delivery rules as last guy. Treat you badly on the calls. I’ll stay but will leave asap. I’ll get new electric stovetop n the portable propane fir bbq. Oh the deposit isn’t refundable it’s in case you stop service n have a balance also when they take the tank there is a nice big fee. State needs to regulate these folks as they keep playing with fees

I just had the very best experience with the most knowledgeable, patient and all around incredible service with Luis. You are lucky to have him on your team. Long Island, NY.