Petro Home ServicesReviews of petro.com

Get delivery service and great customer service when I asked questions

Ken tuned up my oil burner. He is very professional.

I had a routine service performed approximately 1 week prior to the issues that developed after that. So apparently, the routine service tech didn’t secure the bolts snugly that lead to the new filter that they installed which lead to an oil leak. Luckily, I have a service, maintenance contract and, once the leak was discovered, I was able to contact Petro and have a service person come to the home that evening. That tech changed out the line and ‘secured’ the connection of the filter. In the process of changing the line, the technician splashed oil on my water heater when the old line was cut, and made his best effort to clean it up with a spray cleanser. The next morning, I woke up to find that there was still oil leaking at that connection and that now my water heater pilot was out!!! I had to make another call to service, since now I was without heat and hot water ( a real hardship since I have an Airbnb and my guests are being impacted) and had to make another service call to get this resolved!! The women at the call center were professional and really helped me hold it together. Michael, #173, was determined to redeem himself and retightened the connections at the filter and restarted my water heater. Not happy to have to recount this tale as it is all the result of a botched annual, routine maintenance call, but relieved that it wasn’t so, so much worse. You should consider having a specific oil leak hot line!! I waited almost 20 min on hold to speak with someone to report the leak and they never gave me any advice in the way of immediate action in response to this. Like turn off the heat, turn off any cut-off valves in or around the leak. I did that on my own. Work to be done!!

Always great service. The technician was on time and efficient.

Great communication, friendly, professional and trustworthy. A pleasure to work with

Technician seemed knowledgeable and performed the yearly check up in a timely manner.

I have been with Petro for many years going back to when it was Carroll. They have always been on time and have excellent customer service. They are very friendly and respectful. I hope to continue with them.

They are all very friendly and when I needed help they were there for me.