David C.
BEWARE: petlink is holding my subscription($100) money hostage till i return other things
Gps needs new phones to operate and there was nothing in ur advertisement saying the version of phone thats needed. I ordered gps, and a year subscription....and it doesnt work on my phone. Gps did not work and my pet was not safe on the 4th of july, and i had already spent over $150 to keep my pet safe. Very disappointed! Waiting on a call and refund
Response from PetLinkJul 7, 2026
Dear David, We are so sorry to hear that the GPS device and app did not work for you on the 4th of July, especially knowing how stressful that holiday can be for pet safety.We clearly missed the mark by not properly communicating the phone or operating system requirements in our advertising. We understand your frustration with this, especially after you incurred extra expenses to keep your pet safe. We are currently looking into our listings to ensure system requirements are clearly stated moving forward. A member of our team will be reaching out to you directly within 24-48 hours regarding your return and refund.



