PetlibroReviews of petlibro.com

Response from PetlibroOct 13, 2026

Dear Talia, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the recurring cooling issue with your Polar Wet Food Feeder and the time it has taken to reach a resolution. We understand how disappointing it must be to experience the same issue again, especially after receiving a replacement unit. We truly appreciate the time and effort you have already spent working with our support team and providing information about the issue. Due to an unusually high volume of support inquiries, our response times have unfortunately been longer than expected. We are actively working to improve our response process and ensure customers receive more timely assistance. Your case has been prioritized, and our customer support team will follow up with you within 24 hours to review your concerns and provide the next steps. Thank you for your patience and understanding. We appreciate the opportunity to assist you and work toward a resolution. Sincerely, Petlibro Customer Support

Response from PetlibroOct 13, 2026

Bonjour Florence, Merci d’avoir partagé votre expérience. Nous sommes sincèrement désolés pour les difficultés rencontrées avec votre Polar Wet Food Feeder ainsi que pour le délai de réponse lors du suivi de votre dossier. Nous comprenons votre frustration, notamment après avoir suivi les étapes demandées et transmis les informations nécessaires pour nous aider à analyser le problème. Nous vous remercions également pour votre patience et votre coopération pendant le processus de vérification. En raison d’un volume exceptionnellement élevé de demandes, nos délais de réponse ont malheureusement été plus longs que prévu. Nous travaillons activement à améliorer notre processus de support afin d’apporter des réponses plus rapides et plus efficaces à nos clients. Votre dossier a été priorisé, et notre équipe du service client vous recontactera dans les 24 heures afin de poursuivre l’analyse de votre situation et vous communiquer les prochaines étapes. Merci encore pour votre compréhension et pour les informations fournies. Nous apprécions l’opportunité de vous accompagner et de trouver une solution adaptée. Cordialement, L’équipe du service client Petlibro

Response from PetlibroOct 13, 2026

Dear Jennifer, Thank you for sharing your experience. We sincerely apologize for the delay in providing you with an update regarding your Polar Wet Food Feeder issue. We understand how frustrating it must be to be left without a reliable feeder for your cat, especially after you have already completed the requested troubleshooting steps and provided the videos and purchase information needed for our review. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal follow-up processes to ensure customers receive faster and more consistent assistance. We have reviewed your case and confirmed that the information and testing results you provided have been received. Your feeder issue has been escalated for further review, and our customer support team will follow up with you within 24 hours with the next steps regarding your warranty resolution. Thank you for your patience and cooperation. We appreciate the opportunity to assist you and work toward a proper resolution. Sincerely, Petlibro Customer Support

Response from PetlibroOct 11, 2026

Hi there, Thank you for your message. We are truly happy to hear about your experience with our support team. It is wonderful to know that we could assist you with a replacement feeder and that you felt well taken care of by our staff. Your feedback means a lot to us, and we are grateful for your recommendation. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroOct 13, 2026

Dear Oliver, Thank you so much for taking the time to share your wonderful experience with us! We’re delighted to hear that your Petlibro wet food feeders have been a valuable part of your cats’ daily routine. It means a lot to know that you appreciate the cooling function, design, and overall quality of our products. We’re also very grateful for your kind words about our customer support team, especially Kin. Providing friendly, thoughtful, and effective assistance is something we always strive for, and we’re happy to hear that Kin was able to support you throughout the process. Your trust and continued support over the years truly mean a lot to us. We’re honored that you’re considering choosing Petlibro for more of your cats’ products in the future, and we’ll continue working hard to provide reliable products and a customer experience you can count on. Thank you again for being part of the Petlibro family! Sincerely, Petlibro Customer Support

Response from PetlibroOct 10, 2026

Hi Annie, Thank you for your message. I understand your concern about the response time you experienced. We are so glad to hear that Christian was able to assist you and that your refrigerated feeder issue was resolved with a replacement. It is great to know you were kept informed throughout the process. Thank you for your kind words and for your patience. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroOct 10, 2026

Dear Susan, Thank you for taking the time to share your experience. It's encouraging to hear that you appreciate the design and concept of our Granary 2 Vision. At the same time, we're sincerely sorry that your customer support experience has not lived up to your expectations. Your frustration is completely understandable, especially after spending considerable time explaining the issues with scheduled feeding and your paid subscription, only to receive repetitive troubleshooting instructions without a clear resolution. You deserve accurate guidance and support that genuinely addresses your concerns. Your feedback has highlighted areas where our service needs improvement. To provide a better experience, we are strengthening our support team's training, improving the accuracy of our troubleshooting guidance, and refining our internal processes to ensure clearer communication and more effective assistance. After reviewing your case, we understand that some concerns have been addressed, while the scheduled feeding and photo retention issues still require further attention. These outstanding matters are being reviewed with our technical team to identify appropriate solutions. Most importantly, your case has been prioritized, and a dedicated customer support representative will follow up with you within 24 hours with further updates and clear next steps. The information you've already provided will be carefully considered so that you won't have to repeat the same troubleshooting process. Thank you again for your patience and for recognizing the potential of our products despite this disappointing experience. Your trust matters to us, and we hope to restore your confidence through meaningful follow-up and improved support. Sincerely, Petlibro Customer Support

Response from PetlibroOct 9, 2026

Hallo Daniel, Vielen Dank für Ihre Nachricht. Ich verstehe Ihr Anliegen bezüglich Ihrer Rückmeldung zur Preisgestaltung. Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind. Wir schätzen Ihre ehrliche Meinung sehr, da sie uns hilft, unser Angebot stetig zu verbessern. Wir wissen Ihre Geduld sehr zu schätzen. Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren.