PetlibroReviews of petlibro.com

Response from PetlibroAug 31, 2026

Hi Iryna, Thank you for taking the time to share your experience. We understand how important your Polar feeder is to your cat’s daily routine, especially when you rely on it for early-morning feedings and while you are away from home. We sincerely appreciate that you already spent time following the troubleshooting guidance available in our FAQ and providing the information requested by our support team. We understand that, once those steps have been completed and the cooling issue remains, you want a clear and straightforward warranty process rather than repeating the same troubleshooting. Petlibro provides a 24-month warranty for eligible products purchased through authorized channels, and your case is being handled within that warranty support process. We are also sorry that the transition from automated support to a human specialist did not feel as timely or seamless as it should have. During this busy period, we have experienced a significant increase in customer inquiries, and we are actively expanding and training our support team while improving our processes so that cases requiring human review can be handled more efficiently. Your case has been prioritized, and a dedicated member of our support team will follow up with you within 24 hours with the next step and a clearer timeframe. Thank you again for your patience and for bringing this experience to our attention. We take both product reliability and timely warranty support seriously, and your feedback is helping us improve the experience for customers who rely on Petlibro every day. Sincerely, Petlibro Customer Support

Response from PetlibroAug 27, 2026

Hi there Thank you for your message. I understand your concern about keeping your cats fed while you are away, and we are delighted to hear that our feeders have given you peace of mind. We truly appreciate your continued support and are so glad they have been working reliably for your cats over the years. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroSep 4, 2026

Hi Pamela, Thank you for taking the time to share your experience. We are truly sorry that it took longer than expected to provide you with a clear response, especially after you had already completed the requested troubleshooting and provided the supporting information. We understand how important reliable feeding and cooling are when you depend on the feeder to care for your pet, particularly while you are away from home. During this busy period, we have experienced a significant increase in customer inquiries, which has resulted in longer response times than usual. We understand how frustrating it is to follow up repeatedly without receiving a timely update. We are actively expanding and training our support team and improving our internal processes so that cases can be reviewed and followed up more efficiently. We would also like to reassure you that your feeder is covered by Petlibro’s 24-month warranty. A dedicated member of our support team has now contacted you directly and provided a solution for your case. We will continue following your case to make sure it is properly completed. We sincerely appreciate your patience and the time you spent cooperating with our troubleshooting process. Your feedback is helping us improve both our response efficiency and the overall warranty support experience. Sincerely, Petlibro Customer Support

Response from PetlibroAug 27, 2026

Hi Eileen, Thank you for your message. We are delighted to hear about your positive interaction with our team. It is always our goal to provide the best possible support to our customers. Thank you for sharing your feedback regarding the help you received from Alexandra. We will be sure to pass your kind words along to her. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroAug 27, 2026

Bonjour Pauline, Merci pour votre message. Je comprends votre préoccupation concernant votre distributeur. C’est un véritable plaisir de savoir que vous avez apprécié la réactivité et le professionnalisme de notre équipe. Nous sommes ravis d’avoir pu vous guider tout au long de vos démarches. Concernant la pièce de remplacement, nous espérons qu’elle vous permettra de résoudre le problème rencontré. N’hésitez pas à nous recontacter après sa réception si cela est nécessaire. Nous apprécions vraiment votre patience et si vous avez d’autres questions, n’hésitez pas à nous contacter.

Response from PetlibroSep 4, 2026

Dear customer, Thank you for taking the time to share your experience. We truly appreciate your continued support of Petlibro, and we are sorry to hear that both the product experience and the recent support experience have left you disappointed. We are also sorry that your attempts to reach us through email, our website, and the App did not receive a timely response. During this busy period, we have experienced a significant increase in customer inquiries, which has resulted in slower response times than usual. We are actively expanding and training our support team and improving our internal processes so that customer inquiries can be handled more efficiently and consistently. We would also like to reassure you that Petlibro provides a 24-month warranty for products covered under our warranty policy. Once we verify your purchase information and warranty status, we will honor the applicable warranty support. We were unable to locate a recent support case based on the reviewer name “DN” shown here. It is possible that your previous inquiries were submitted under different contact information, which may be why we have not been able to match them to this review. If the issue is still unresolved, please email us at [email protected] with a link to this review and a screenshot of it. This will help our team identify your case more quickly, review the details, and follow up with you as soon as possible. Thank you again for bringing this to our attention and for giving us the opportunity to assist you. Sincerely, Petlibro Customer Support

Response from PetlibroAug 26, 2026

Hi there, Thank you for your message. We are delighted to hear that your replacement resolved the issue and that everything is working perfectly. We really appreciate your patience and kind review. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroAug 26, 2026

Hi Craig, Thank you so much for sharing your wonderful feedback regarding your experience with our team and products. We are delighted to hear that the RFID Smart Feeders have been a great fit for your home and that our support team was able to provide the assistance you needed. It is truly rewarding to know that you are satisfied with your purchase and our service. We are always here to help and we appreciate your kind words about our technician’s support. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.